• FAA6.A Changes
  • 01 Participant Initiated Changes
    • A Standard Reporting
      • Policy
      • Legal Authorities
    • B Simplified Reporting
      • Policy
      • Legal Authorities
  • 02 FAA Initiated Changes
    • A NA Mid Approval Contact (MAC)
      • Policy
      • Verification
      • Examples
      • Legal Authorities
    • B Crossmatch Reports
      • Policy
      • Verification
      • Legal Authorities
    • C Mass Changes
      • Policy
      • Legal Authorities
    • D Case Audits
      • Policy
      • Verification
      • Legal Authorities
  • 03 Effecting Changes
    • A When to Effect Changes
      • Policy
      • Verification
      • Examples
      • Legal Authorities
    • B Address - Effecting Changes
      • Policy
      • Verification
      • Legal Authorities
    • C Child Support Expense - Effecting Changes
      • Policy
      • Verification
      • Legal Authorities
    • D Dependent School Attendance - Effecting Changes
      • Policy
      • Verification
      • Legal Authorities
    • E Deprivation of a Dependent Child - Effecting Changes
      • Policy
      • Legal Authorities
    • F Marital Status - Effecting Changes
      • Policy
      • Verification
      • Legal Authorities
    • G Participants Living in the Household - Effecting Changes
      • Policy
      • Verification
      • Legal Authorities
    • H Participation Status - Effecting Changes
      • Policy
      • Legal Authorities
    • I Primary Informant - Effecting Changes
      • Policy
    • J Resources - Effecting Changes
      • Policy
      • Verification
      • Legal Authorities
    • K Shelter Costs - Effecting Changes
      • Policy
      • Verification
      • Legal Authorities
• FAA6.B Underpayment Authorization (UNAU)
  • 01 UNAU - Purpose
  • 02 Underpayment Authorization - Overview
    • A Supplemental Benefits
    • B Restored NA Benefits
    • C Determination of Underpayment
      • .01 Determination of Underpayment - FAA Caused Error
    • D Determination of Underpayment Months
    • E Calculating the Underpayment
    • F Authorizing Payments on UNAU
      • .01 Authorizing the Grant Diversion Payment
      • .02 Authorizing the Underpayment
    • G Notification of Underpayment
• FAA6.C Revert Program to Open (REPT)
  • 01 REPT - Purpose
  • 02 Revert Program to Open - Overview
    • A Reopening Reasons
    • B Reopening Procedures
  • 03 NA Compliance After Closure
• FAA6.D Participant Maintenance
  • 01 Participant Maintenance - Overview
  • 02 Adding A Participant - Overview
    • A Adding a Participant Currently Receiving Benefits
    • B Adding a Participant to a Pending Application
      • .01 Adding a Participant to a Pending New Application
      • .02 Adding a Participant to a Pending Renewal Application
    • C Adding a Participant to an Active Case
    • D Effective Date for Adding a Participant
    • E When Adding a Participant Causes a Benefit Increase
      • .01 A Benefit Increase was Reported Timely
      • .02 A Benefit Increase was Reported Untimely
    • F Adding More Than One Participant to CA or NA
    • G AZTECS Procedures for Adding a Participant - Overview
  • 03 Removing A Participant - Overview
    • A Removing a Participant from a Pending CA Application
    • B Removing a Participant from a Pending NA Application
    • C Removing a Participant from Pending NA Renewal Application
    • D Removing a Participant from an Active CA Case
    • E Removing a Participant from an Active NA Case
  • 04 Newborn Participant Maintenance
  • 05 Client Inquiry/Maintenance Menu (CLIM) - Overview
    • A CLIM Function Descriptions - Overview
    • B FUNCTION 1. INQUIRE ON PERSON
      • .01 1) IDENTIFYING CLIENT INFORMATION
      • .02 PARTICIPANT'S INFORMATION MATCHES
      • .03 PARTICIPANT'S INFORMATION DOES NOT MATCH
    • C FUNCTION 2. RESTART CLIENT INQUIRY
    • D FUNCTION 3. ADD NEW CLIENT TO CASE
    • E FUNCTION 4. ADD EXISTING CLIENT TO CASE
    • F FUNCTION 5. DELETE CLIENT FROM PROGRAM
    • G FUNCTION 6. CHANGE CLIENT IDENTIFYING DATA
    • H FUNCTION 7. MAINTAIN CLIENT ALIAS INFORMATION
    • I FUNCTION 8. DELETE CLIENT FROM AZTECS
    • J FUNCTION 9. ADD CLIENT TO ST PROGRAM
    • K FUNCTION 10. DELETE CLIENT FROM "ST" PROGRAM
  • 06 Client Maintenance (CLMA) - Overview
  • 07 Alias Maintenance (ALMA) - Overview
• FAA6.E Overpayments
  • 01 Overpayments - Overview
  • 02 FAA Office Overpayment Responsibilities - Overview
    • A FAA Office Overpayment Responsibilities - Discovery of Potential Overpayment
    • B FAA Office Overpayment Responsibilities – Potential Overpayment
    • C FAA Office Overpayment Responsibilities - Overpayment Verification
  • 03 Overpayment Unit Overpayment Responsibilities - Overview
    • A Overpayment Unit Responsibilities – NA Waiver of Overpayment
      • .01 Overpayment Tracker
      • .02 NOPED Codes and Reasons
    • B Overpayment Unit Responsibilities – Verification
    • C Overpayment Unit Responsibilities - Budgeting the Overpayment
      • .01 Computing the Overpayment – WAS Budgets
      • .02 Computing the Overpayment – Should Have Been (AZTECS)
      • .03 Computing the Overpayment – Should Have Been (Hand Budgets)
    • D Overpayment Unit Responsibilities - Packet Assembly
    • E Overpayment Unit Responsibilities - Routing the Report of CA/NA Overpayment (FAA-0529A) Form
      • .01 Routing the FAA-0529A for FAA or Non-IPV Budgetary Unit Errors
      • .02 Routing the FAA-0529A for Potential IPV Errors
    • F NA Overpayment Compromise – Overview
      • .01 NA Overpayment Compromise – NA Compromise
      • .02 NA Overpayment Compromise – NA Compromise Request
      • .03 NA Overpayment Compromise - Overpayment Compromise Determination
      • .04 NA Overpayment Compromise – Compromise Determination - Overview
      • .05 NA Overpayment Compromise – Compromise Determination - Compromise Household Members
      • .06 NA Overpayment Compromise – Compromise Determination - Compromise Household Groups
      • .07 NA Overpayment Compromise – Compromise Determination - Countable Monthly Income
      • .08 NA Overpayment Compromise – Compromise Determination - Compromise Expense Deduction
      • .09 NA Overpayment Compromise – Compromise Determination - Compromise Expense Deduction - Actual Expense Deduction
      • .10 NA Overpayment Compromise – Compromise Determination - Compromise Expense Deduction - Percentage Expense Deduction
      • .11 NA Overpayment Compromise – Compromise Determination - Compromise Food Expense Deduction
      • .12 NA Overpayment Compromise – Compromise Determination - Compromise Household Size Deduction
      • .13 NA Overpayment Compromise - Compromise Discretionary Income
      • .14 NA Overpayment Compromise – Compromise Determination - NA Overpayment Compromise Amount
      • .15 NA Overpayment Compromise – Compromise Determination - Decision - Overview
      • .16 NA Overpayment Compromise – Compromise Determination - Decision - Eligible
      • .17 NA Overpayment Compromise – Compromise Determination - Decision - Approval
      • .18 NA Overpayment Compromise – Compromise Determination - Decision - Denial
  • 04 Overpayment Collection Notice Error Codes Overview
    • A Agency Error Codes
    • B Inadvertent Household Error Codes
  • 05 Office of Accounts Receivable and Collections (OARC) - Overview
    • A OARC Policy Support and Review Unit
    • B OARC Collections Unit
  • 06 Methods of Overpayment Collection - Overview
    • A Methods of CA Overpayment Collection
      • .01 Methods of CA Overpayment Collection - Cash Repayment
      • .02 Methods of CA Overpayment Collection - Recoupment of CA Overpayment
      • .03 Methods of CA Overpayment Collection - Suspending Collections
    • B Methods of NA Overpayment Collection - Overview
      • .01 Methods of NA Overpayment Collection - Cash Repayment
      • .02 Methods of NA Overpayment Collection - Repayment with NA Benefits
      • .03 Methods of NA Overpayment Collection - Recoupment of NA Overpayment
      • .04 Methods of NA Overpayment Collection - Recoupment of UI Benefits
      • .05 Methods of NA Overpayment Collection - Recoupment of Federal Funds
      • .06 Methods of NA Overpayment Collection - Recoupment Collection Notices
      • .07 Methods of NA Overpayment Collection - Interstate Collection
      • .08 Methods of NA Overpayment Collection - Collection on Bankruptcy
      • .09 Methods of NA Overpayment Collection - Collection of Overpayment Under the Referral Limit
      • .10 Methods of NA Overpayment Collection - Compromising NA Overpayments
      • .11 Methods of NA Overpayment Collection - Suspending NA Overpayment Collection
      • .12 Methods of NA Overpayment Collection - Offsetting
      • .13 Methods of NA Overpayment Collection - NA Overpayments Determined Uncollectible
  • 07 Intentional Program Violation (IPV) - Overview
    • A IPV - Determination of an IPV
    • B IPV - Administrative Disqualification Procedures
      • .01 IPV - Administrative Disqualification Procedures - FAA Responsibilities
      • .02 IPV - Administrative Disqualification Procedures - OARC Responsibilities
    • C IPV - Administrative Disqualification Appeals Waiver
    • D IPV - Administrative Disqualification Appeal
      • .01 IPV - Administrative Disqualification Appeal - Telephone Appeal Process
      • .02 IPV - Administrative Disqualification Appeal - Time Frames
      • .03 IPV - Administrative Disqualification Appeal - Notification and Scheduling
      • .04 IPV - Administrative Disqualification Appeal - Payment Pending the Appeal
      • .05 IPV - Administrative Disqualification Appeal - Conducting the Appeal
      • .06 IPV - Administrative Disqualification Appeal - Appeal Decision
      • .07 IPV - Administrative Disqualification Appeal - Appeal of the Decision
    • E IPV - Referral for Prosecution
    • F IPV - Disqualification Procedures
    • G IPV - Notification of Disqualification
    • H IPV - Disqualification Penalties
      • .01 IPV - CA Disqualification Penalties
      • .02 IPV - NA Disqualification Penalties
    • I IPV – electronic Disqualified Recipient System (eDRS)
• FAA6.F Administrative
  • 01 Administrative - Overview
  • 02 NA as Obligations of the U.S. - Crimes and Offenses
    • A NA as Obligations of the U.S. - Crimes and Offenses - Court Convictions
    • B NA as Obligations of the U.S. - Crimes and Offenses - Felony Convictions
    • C NA as Obligations of the U.S. - Crimes and Offenses - Misdemeanor Convictions
  • 03 Appeals - Overview
    • A Appeal Hearings - Request Requirements
    • B Appeals Request - Time Limits
    • C Appeal Hearings – FAA Office Hearing Request Procedures
      • .01 Hearing Documentation and Preparation
      • .02 Continuing Benefits
      • .03 Adjusting Benefits
    • D Appeals Specialist Responsibilities
      • .01 Pre-hearing Conference
      • .02 Pre-hearing Conference Follow-up
      • .03 Preparing the Hearing Packet
      • .04 Hearing Decision Implementation
      • .05 Hearing Decision Implementation - Affirmed Decision
      • .06 Hearing Decision Implementation - Reversed Decision
      • .07 Hearing Decision Implementation - Dismissed Decision
      • .08 Hearing Decision Implementation - Case Remanded
      • .09 Hearing Decision Implementation - Preparing and Submitting a Petition to Review
    • E Appeals – Appeals Filed by FAA
    • F Appeals - Appeal Request Withdrawals
    • G Office of Accounts Receivable and Collections (OARC) Procedures
    • H Appellate Services Administration (ASA), Office of Appeals Responsibilities - Overview
      • .01 Appellate Services Administration (ASA), Office of Appeals Responsibilities - Hearing Scheduling
      • .02 Office of Appeals Responsibilities - Group Hearings
      • .03 Office of Appeals Responsibilities - Conducting Hearings
      • .04 Office of Appeals Responsibilities - Hearing Decision
      • .05 Office of Appeals Responsibilities - Hearing Record
    • I Appeals Board Review of Hearing Decision - Overview
    • J Judicial Review
  • 04 Quality Control (QC) - Overview
    • A Quality Control (QC) - Performance Reporting-Overview
    • B QC Review Process - OPE Responsibilities
      • .01 Quality Control (QC) Review - Agency Error
      • .02 Quality Control (QC) Review - Participant Error
      • .03 Quality Control (QC) Review – CAPER Errors
      • .04 Quality Control (QC) Review - QC-100 OPE Responsibilities
    • C Region QC-100 Responsibilities - Overview
      • .01 Region QC-100 Responsibilities - Reviewing the QC-100
      • .02 Region QC-100 Responsibilities - QC-100 Disagreement
      • .03 Region QC-100 Responsibilities - QC-100 Case Action
      • .04 Region QC-100 Responsibilities - QC Cooperation for NA
      • .05 Region QC-100 Responsibilities - Outstanding QC Reviews
    • D Policy Support Team (PST) QC-100 Responsibilities
      • .01 Policy Support Team (PST) QC-100 Responsibilities - PST QC-Role
    • E The QC Review Committee
    • F QC District X - Overview
      • .01 QC District X - Procedures
    • G QC Federal Findings - Overview
      • .01 QC Federal Findings - Procedures
      • .02 QC Federal Findings - Federal Findings Alert
      • .03 QC Federal Findings - Federal Findings Results
  • 05 Office of Special Investigations (OSI)/AHCCCS Office of Inspector General (AOIG)
    • A Office of Special Investigations (OSI)
    • B OSI - Potential Fraud Referral Requirements
    • C OSI - Investigation Referral
    • D OSI - Acting on OSI Reports of Investigation (ROI)
      • .01 Acting on OSI Reports of Investigation – Violations not Found
      • .02 Acting on OSI Reports of Investigation – Potential Violations Found
      • .03 Acting on OSI Reports of Investigation – Violations Found
      • .04 Acting on OSI Reports of Investigation - Inconclusive
      • .05 Acting on OSI Report of Investigation – Information Needed
      • .06 Acting on OSI Report of Investigation – Failure to Respond
    • E Office of Special Investigations (OSI) - OSI Automated Fraud Tracking System (AFTS)
      • .01 OSI Automated Fraud Tracking System (AFTS) - AFTS Process
      • .02 OSI Automated Fraud Tracking System (AFTS) - AFTS Documentation
      • .03 OSI Automated Fraud Tracking System (AFTS) - FAA/OSI Case History Screen
    • F Office of Special Investigations (OSI) - Internal Affairs Office (IAO)
• FAA6.G Disaster Nutrition Assistance Program (DNAP)
  • 01 In the Event of a Large-Area Disaster
  • 02 Disaster Nutrition Assistance Program - Overview
  • 03 DNAP - Definitions
  • 04 DNAP - Application Process - Overview
    • A Application Process - Availability of DNAP Applications
    • B Application Process - DNAP Applications
    • C Application Process - DNAP Application Date
    • D Application Process - DNAP Systems Inquiry
    • E Application Process - DNAP Interview Requirement
    • F Application Process - DNAP Budgetary Unit Cooperation
    • G Application Process - DNAP Time Limits
    • H Application Process - DNAP Verification and Documentation
    • I Application Process - DNAP Approval Periods
    • J Application Process - DNAP Decision Notices
    • K Application Process - DNAP Renewal
    • L Application Process - Transition To and From Regular NA
  • 05 DNAP - Nonfinancial Eligibility - Overview
    • A Nonfinancial Eligibility - Disaster Status
      • .01 Disaster Status - Disaster-Related Expenses
      • .02 Disaster Status - Inaccessibility of Liquid Resources
      • .03 Disaster Status - Loss of Food in the Disaster
      • .04 Disaster Status - Loss or Inaccessibility of Income
    • B Nonfinancial Eligibility - Identity of the PI
    • C Nonfinancial Eligibility - Residency in the Disaster Area
    • D Nonfinancial Eligibility - DNAP Budgetary Unit
    • E Nonfinancial Eligibility - DNAP Social Security Number (SSN)
    • F Nonfinancial Eligibility - Plan to Purchase Food
  • 06 DNAP - Financial Eligibility - Overview
    • A Financial Eligibility - DNAP Resources
    • B Financial Eligibility - DNAP Income
    • C Financial Eligibility - DNAP Expenses
    • D Financial Eligibility - DNAP Verification
  • 07 DNAP - Eligibility and Benefit Determination - Overview
    • A Eligibility and Benefit Determination - DNAP Treatment of Income
    • B Eligibility and Benefit Determination - DNAP Net Income Determination
    • C Eligibility and Benefit Determination - Maximum Income Limit
    • D Eligibility and Benefit Determination - DNAP Eligibility and Benefit Amount
    • E Eligibility and Benefit Determination - Controls to Minimize Duplicate DNAP Food Assistance
  • 08 DNAP - Benefit Issuance - Overview
    • A Issuance - DNAP Benefit Issuance Security
    • B Issuance - Replacement of Regular NA and Lost Food
  • 09 DNAP - Appeals
  • 10 DNAP - Overpayment Claim Determinations
  • 11 DNAP - Restoration of Lost Benefits
  • 12 DNAP - General Information - Overview
    • A General Information - Nondiscrimination
    • B General Information - Information Available to the Public
    • C General Information - Using DNAP Benefits
    • D General Information - NA as Obligations of the U.S. - Crimes and Offenses
    • E General Information - Release of Information
    • F General Information - DNAP Case Files
    • G General Information - Monitoring DNAP Operations
    • H General Information - Post-Disaster Review
    • I General Information - DNAP Personnel Requirements
    • J General Information - DNAP Volunteers
    • K General Information - DNAP Case File Retention
    • L General Information – FNS Reporting
• FAA6.H Internal Operations
  • 01 Program Information
    • A NA Program Information Requirements
    • B Posters
      • .01 Posters in the Lobby
      • .02 Posters in Hospital Sites
      • .03 Posters in FAA Worker Areas
      • .04 Posters in Staff Common Areas
    • C USDA Nondiscrimination
• FAA6.I Tribal Assistance Programs
  • 01 Tribal Assistance Programs
  • 02 Tribal TANF Assistance Programs
  • 03 Tribal Foster Care (FC)
  • 04 Hopi Tribal TANF Program - Overview
    • A Eligibility Requirements - Hopi Tribal TANF
    • B Service Delivery Area (SDA) - Hopi Tribal TANF
    • C Special Keying Requirements - Hopi Tribal TANF
    • D Program Requirements - Hopi Tribal TANF
      • .01 Pregnant Participant Only– Hopi Tribal TANF
      • .02 Child Only Cases – Hopi Tribal TANF
      • .03 Employment Referrals – Hopi Tribal TANF
      • .04 Personal Responsibility Agreement – Hopi Tribal TANF
      • .05 Income and Resource Exceptions - Hopi Tribal TANF
      • .06 Family Benefit Cap Period (FBCP) – Hopi Tribal TANF
      • .07 Lifetime Benefit Limit (LIBL) – Hopi Tribal TANF
      • .08 TPEP - Hopi Tribal TANF
      • .09 Sanctions - Hopi Tribal TANF
    • E Appeal Hearings – Hopi Tribal TANF
    • F Benefit Determinations – Hopi Tribal TANF
  • 05 Navajo Nation Department for Self Reliance (NNDSR) - Overview
    • A Eligibility Requirements - NNDSR
    • B Service Delivery Area (SDA) - NNDSR
    • C Special Keying Requirements- NNDSR
    • D Referral Process - NNDSR
    • E Information Exchange - NNDSR
    • F Benefit Determinations – NNDSR
  • 06 Pascua Yaqui Tribal TANF (PY‑YOEME) - Overview
    • A Eligibility Requirements - Pascua Yaqui Tribal TANF
    • B Service Delivery Area - Pascua Yaqui Tribal TANF
    • C Special Keying Requirements - Pascua Yaqui Tribal TANF
    • D Program Requirements - Pascua Yaqui Tribal TANF
      • .01 Pregnant Participant Only – Pascua Yaqui Tribal TANF
      • .02 Child Only Cases – Pascua Yaqui Tribal TANF
      • .03 Parent Only Cases - Pascua Yaqui Tribal TANF
      • .04 Employment Referrals – Pascua Yaqui Tribal TANF
      • .05 Personal Responsibility Agreement (PRA) - Pascua Yaqui Tribal TANF
      • .06 Income and Resource Exceptions - Pascua Yaqui Tribal TANF
      • .07 Family Benefit Cap Period (FBCP) - Pascua Yaqui Tribal TANF
      • .08 Lifetime Benefit Limit (LIBL) - Pascua Yaqui Tribal TANF
      • .09 TPEP Benefit - Pascua Yaqui Tribal TANF
      • .10 Sanctions – Pascua Yaqui Tribal TANF
    • E Appeal Hearings - Pascua Yaqui Tribal TANF
    • F Benefit Determinations – Pascua Yaqui Tribal TANF
  • 07 Salt River Pima Maricopa Indian Community LEARN (SRP-MIC LEARN)-Overview
  • 08 White Mountain Apache Tribe (WMAT) TANF - Overview
    • A Eligibility Requirements - WMAT
    • B Service Delivery Area (SDA) – WMAT
    • C Special Keying Requirements - WMAT
    • D Referral Process - WMAT
    • E Information Exchange – WMAT TANF
    • F Benefit Determinations – WMAT TANF
  • 09 San Carlos Apache Tribe TANF – Overview
    • A Eligibility Requirements - San Carlos Apache Tribe TANF
    • B Service Delivery Area (SDA) - San Carlos Apache Tribe TANF
    • C Special Keying Requirements - San Carlos Apache Tribe TANF
    • D Referral Process – San Carlos Apache Tribe TANF
    • E Information Exchange – San Carlos Apache Tribe TANF
    • F Benefit Determinations – San Carlos Apache Tribe TANF
• FAA6.J Standards, Fees, and Amounts
  • 01 Dependent Care Amount for CA
  • 02 EBT ATM Transaction Fee
  • 03 Federal Poverty Level / Income Standards
    • A CA Income Standards
      • .01 A1 Payment Standards
      • .02 A2 Payment Standards
      • .03 CA Indigent Sponsored Legal Permanent Resident (36% FPL)
      • .04 CA Needy Family Test Income Standards (100% FPL)
      • .05 CA Needy Family Test Income Standards (130% FPL)
      • .06 CA Income Maximum Test Standards (185% FPL)
      • .07 CA Income Maximum Test Standards (200% FPL)
    • B NA Income Standards
      • .01 NA Gross Monthly Income Eligibility Standard (130% FPL)
      • .02 NA Net Monthly Income Eligibility Standard (100% FPL)
      • .03 NA Disabled Elderly Eligibility Standard (165% FPL)
      • .04 NA Expanded Categorical Eligibility Standard (185% FPL)
      • .05 200% of Federal Poverty Level (Compromise Overpayment)
      • .06 DNAP Gross Monthly Income Standard (NA)
      • .07 DNAP DSED Gross Monthly Income Standard (NA)
    • C State Assistance Programs Payment Standards
  • 04 NA Deduction Amounts
    • A NA Homeless Shelter Deduction Amount
    • B Standard Deduction Amount
    • C Shelter Deduction Amount
    • D Standard Medical Deduction Amount
  • 05 Mileage Standard
  • 06 Minimum NA Allotment
  • 07 Quarterly Earnings Table
  • 08 Resource Limits
    • A Maximum CA Resource Limit
    • B Maximum NA Resource Limit
  • 09 SSI Maximum Benefit Amount
  • 10 Thrifty Food Plan (NA)
  • 11 Utility Allowance Current Amount
  • 12 Self-employment Expense Deduction
  • 13 AZSNAP Allotment Amounts
  • 14 Winnings Reporting Amount
• FAA6.K Code Listings
  • 01 Code Listings - Overview
  • 02 ACTS Alerts (moved)
  • 03 AFTS Category Codes
  • 04 AHCCCS QCA Responsibility Codes List
  • 05 Jobs Status and Reason Codes
    • A Jobs Status Codes
    • B Jobs Status Reason Codes
  • 06 Nutrition Assistance Outreach Referral Source Codes
  • 07 LIBL and STBL Hardship Extension Reason Codes
  • 08 TBA Eligibility Codes
    • A TBA NA Eligible Participation Codes
    • B TBA NA Ineligible Closure Reason Codes
  • 09 Unemployment Insurance (UI) Pay Type Codes
  • 10 Unemployment Insurance (UI) Disqualification Codes
  • 11 VIS Additional Response Codes
  • 12 Denial Closure Reason Reference Links
  • 13 Exception Report Reasons
  • 14 Quarters of Coverage Pattern Values
• FAA6.L Notice List
  • 01 Notice List - Overview
  • 02 Notice Inserts
  • 03 Legal References
    • A Adoption Legal Reference
    • B Assignment of Support Rights Legal Reference
    • C Computer Match Legal Reference
    • D Currently Receiving Legal Reference
    • E DCSS Cooperation Legal Reference
    • F Death Legal References
    • G Expense Verification Legal Reference
    • H Felony Legal References
      • .01 Felony Drug Conviction Legal Reference
      • .02 Felony Warrant Legal Reference
      • .03 Fleeing Felon Legal Reference
    • I NA Student Criteria Legal Reference
    • J Identity Verification Legal Reference
    • K Income Legal References
      • .01 Income Exceeds Standard Legal Reference
      • .02 Income Verification Legal Reference
    • L Renewal of Benefits Legal References
      • .01 Interview Process Legal Reference
      • .02 Renewal Requirements Legal Reference
    • M Lifetime Limit Legal Reference
    • N Living Arrangements Legal Reference
    • O Residency/Location Legal References
      • .01 Loss of Contact/Returned Mail Legal Reference
      • .02 Moved, Location is Unknown Legal Reference
      • .03 Residency Legal Reference
      • .04 Resides in a Public Institution Legal Reference
      • .05 Resides in Jail Legal Reference
    • P No Signature Legal Reference
    • Q Potential Benefits Legal Reference
    • R Resources Legal References
      • .01 Exceeds Resource Standard
      • .02 Resource Transfer Legal Reference
      • .03 Resource Verification Legal Reference for CA and NA
    • S Separate Budgetary Unit Legal Reference
    • T Social Security Number Legal References
      • .01 Social Security Number Legal Reference for CA or NA
    • U TBA Requirements Legal Reference
    • V Voluntary Withdrawal Legal Reference
• FAA6.M Contact Information
  • 01 Contact Information - Overview
  • 02 DES Child Care Offices by City and ZIP
  • 03 FAA Client Liaison Unit
  • 04 FAA Region Offices
    • A Central Region
    • B Maricopa 1 Region
    • C Maricopa 2 Region
    • D Maricopa 3 Region
    • E Maricopa 4 Region
    • F Maricopa 5 Region
    • G North 1 Region
    • H North 2 Region
    • I Southern 1 Region
    • J Southern 2 Region
    • K Southern 3 Region
    • L West 1 Region
    • M West 2 Region
    • N Maricopa 5 Region - Production
    • O Hospital Region
  • 05 FAA Local Offices
    • A FAA Offices by Site Code
      • .01 FAA Site 091C
      • .02 FAA Site 168C
      • .03 FAA Site 111C
      • .04 FAA Site 116C
      • .05 FAA Site 121C
      • .06 FAA Site 123C
      • .07 FAA Site 127C
      • .08 FAA Site 130C
      • .09 FAA Site 141C
      • .10 FAA Site 142C
      • .11 FAA Site 143C
      • .12 FAA Site 154C
      • .13 FAA Site 169C - Refugee Only
      • .14 FAA Site 176C
      • .15 FAA Site 182C
      • .16 FAA Site 196C
      • .17 FAA Site 222C
      • .18 FAA Site 223C
      • .19 FAA Site 225C
      • .20 FAA Site 233C
      • .21 FAA Site 285C - Refugee Only
      • .22 FAA Site 310C
      • .23 FAA Site 331C
      • .24 FAA Site 314C
      • .25 FAA Site 315C
      • .26 FAA Site 324C
      • .27 FAA Site 326C
      • .28 FAA Site 332C
      • .29 FAA Site 333C
      • .30 FAA Site 334C
      • .31 FAA Site 335C
      • .32 FAA Site 336C
      • .33 FAA Site 344C
      • .34 FAA Site 365C
      • .35 FAA Site 367C
      • .36 FAA Site 411C
      • .37 FAA Site 415C
      • .38 FAA Site 421C
      • .39 FAA Site 422C
      • .40 FAA Site 433C
      • .41 FAA Site 442C
      • .42 FAA Site 511C
      • .43 FAA Site 513C
      • .44 FAA Site 517C
      • .45 FAA Site 521C
      • .46 FAA Site 525C
      • .47 FAA Site 612C
      • .48 FAA Site 615C
      • .49 FAA Site 616C
      • .50 FAA Site 631C
      • .51 FAA Site 640C
      • .52 FAA Site 642C
      • .53 FAA Site 738C
      • .54 FAA Site 747C
      • .55 FAA Site 755C
      • .56 FAA Site 757C
      • .57 FAA Site 773C
      • .58 FAA Site 785C
    • B FAA Hospital Sites
      • .01 FAA Hospital Site 070C
      • .02 FAA Hospital Site 072C
      • .03 FAA Hospital Site 074C
      • .04 FAA Hospital Site 081C
      • .05 FAA Hospital Site 086C
      • .06 FAA Hospital Site 087C
      • .07 FAA Hospital Site 088C
      • .08 FAA Hospital Site 089C
      • .09 FAA Hospital Site 090C
      • .10 FAA Hospital Site 093C
      • .11 FAA Hospital Site 129C
      • .12 FAA Hospital MD 33MS
      • .13 FAA Hospital MD 33MC
      • .14 FAA Hospital MD 33MT
      • .15 FAA Hospital MD 33MD
      • .16 FAA Hospital MD 33ME
      • .17 FAA Hospital Site 261C
      • .18 FAA Hospital Site 262C
      • .19 FAA Hospital Site 266C
      • .20 FAA Hospital Site 267C
      • .21 FAA Hospital Site 268C
      • .22 FAA Hospital Site 704C
      • .23 FAA Hospital Site 706C
      • .24 FAA Hospital Site 749C
    • C FAA DOTS Locations
      • .01 DOTS Location Site 445C
      • .02 DOTS Location Site 446C
      • .03 DOTS Location Site 447C
      • .04 DOTS Location Site 448C
      • .05 DOTS Location Site 449C
      • .06 DOTS Location Site 451C
      • .07 DOTS Location Site 454C
      • .08 DOTS Location Site 455C
      • .09 DOTS Location Site 460C
      • .10 DOTS Location Site 461C
      • .11 DOTS Location Site 464C
  • 06 ALTCS Offices
  • 07 Jobs Offices
  • 08 Social Security Administration Contact Information
  • 09 Navajo Nation Department for Self Reliance (NNDSR) Offices
    • A Aneth, Arizona NNDSR Office
    • B Chinle, Arizona NNDSR Office
    • C Kayenta, Arizona NNDSR Office
    • D Shiprock, Arizona NNDSR Office
    • E Tuba City, Arizona NNDSR Office
    • F Window Rock, Arizona NNDSR Office
  • 10 Adult Protective Services (APS) Hotline Phone Number
  • 11 Division of Aging and Adult Services (DAAS)
  • 12 AHCCCS Contact Information
    • A AHCCCS AOIG Address
    • B AHCCCS Central Eligibility Unit (CEU)
    • C AHCCCS Eligibility and Enrollment Verification
    • D AHCCCS Eligibility Control (AC-QCR)
    • E AHCCCS Freedom to Work
    • F AHCCCS Health Plan Web Site Information
    • G AHCCCS ME Web Site Address
    • H AHCCCS MEQC
    • I AHCCCS Fraud Prevention Unit (AFPU)
    • J AHCCCS Quality Control Administration (QCA)
    • K AHCCCS SSI/MAO Unit
  • 13 FAA Policy Support Navigational Help Desk
  • 14 American Red Cross (AZ)
  • 15 Appeals Processing Unit (APU)
  • 16 Appellate Services Administration (ASA) Office of Appeals (OOA)
  • 17 Arizona Coalition Against Domestic Violence
  • 18 Arizona Community Action Association (ACAA)
  • 19 Arizona Industrial Commission
  • 20 Arizona State Hospital (ASH)
  • 21 Arizona State Retirement System (ASRS)
  • 22 Automated Status Verification System (ASVS)Help Desk
  • 23 Attorney General
  • 24 Division of Licensing
  • 25 Bureau of Indian Affairs (BIA)
  • 26 Bureau of the Census
  • 27 California Employment Development Department (EDD)
  • 28 Central Arizona Shelter Services (CASS)
  • 29 Colorado River Indian Tribe Social Services
  • 30 Department of Child Safety (DCS)
  • 31 Community Information and Referral Services
  • 32 Community Services Administration
  • 33 Comprehensive Medical and Dental Program (CMDP)
  • 34 ArizonaRxCard Prescription Assistance Program
  • 35 County Recorder Offices
  • 36 DES ADA Coordinator
  • 37 DBME HR Operations
  • 38 DBME Human Resources
  • 39 DCSS Clearinghouse
  • 40 DCSS Customer Service
  • 41 DCSS Offices
  • 42 DCS Contact and Verification
  • 43 Department of Commerce Energy
  • 44 DES Appeals Board
  • 45 DES Contractors for A&AA Administered Payments
  • 46 DES Public Records Request
  • 47 DES Supply Center
  • 48 Department of Labor Address
  • 49 Document Center
  • 50 Discrimination Complaint Offices
  • 51 Division of Behavioral Health Services (BHS) License Unit
  • 52 Centralized Document Services (CDS)
  • 53 EBT Unit
  • 54 Employee Fraud Hotline
  • 55 Equal Employment Opportunity Commission
  • 56 FAA EBT Emergency Benefits Unit
  • 57 FAA EBT Support
  • 58 FAA Data Security
  • 59 FAA Employee Benefit Unit (EBU)
  • 60 FAA Special Assistance Worker (SAW) Unit
  • 61 FAA Systems Help Desk
    • A FAA Systems Help Desk – Telephone Inquiries
    • B FAA Systems Help Desk – Online Inquiries
  • 62 FAA Training
  • 63 FAA Web Site
  • 64 Federal Emergency Management Agency (FEMA)
  • 65 Fidelity Information Services (FIS)
  • 66 Food Distribution Programs on Indian Reservations
  • 67 DES Fraud Hotline
  • 68 Healthcare for Homeless Clinic
  • 69 Hopi Department of Social Services
  • 70 Hopi Family Assistance Program (HFAP) Tribal TANF Office
  • 71 Hualapai Indian Tribe Human Services
  • 72 Identity Theft Complaints Hotline
  • 73 Industrial Commission
  • 74 Information Risk Management
  • 75 Jobs Policy Unit
  • 76 National Domestic Violence Hotline
  • 77 Navajo Nation Division of Social Services
  • 78 Native Employment Works (NEW) Offices
    • A Gila River NEW Program
    • B Hualapai NEW Program
    • C Tohono O'odham NEW Program
  • 79 Office of Accounts Receivable Collections (OARC)
  • 80 Office of Equal Opportunities (OEO)
  • 81 Office of Refugee Resettlement (ORR)
  • 82 Customer Support Center for Health-e-Arizona Plus and FAA
  • 83 HEAplus Interview Line
  • 84 Health-e-Arizona Plus Web Site
  • 85 OPE Offices
  • 86 Opinion Research Corporation (ORC) Macro Employment and Wage Information
  • 87 Office of Budget, Contracts and Reporting
  • 88 Overpayment Unit (OP)
  • 89 Policy Support Team (PST)
  • 90 Process Analysis Team (PAT)
  • 91 Project HOME
  • 92 PY Social Services Department
  • 93 PY Tribal Yoemem Organization for Employment and Member Enhancement Services – Pre-Compliance Office
  • 94 Quality Control (QC) - DBME
  • 95 Railroad Retirement Board
  • 96 Records Center
  • 97 Refugee Offices
  • 98 Research and Analysis Unit (R&A) – 759C
  • 99 Residential Treatment Centers (RTC) AHCCCS Approved
  • 100 Resolution Center Help Desk
  • 101 Risk Management
  • 102 Salt River Pima-Maricopa Indian Community LEARN
  • 103 Salt River Pima-Maricopa Indian Community Social Services Department
  • 104 San Carlos Apache TANF Office – Nnee Bich’ o Nii
  • 105 San Carlos Apache Tribe Social Services Department
  • 106 Secretary of State
  • 107 Solution Staffing Employment and Wage Information
  • 108 State Mailroom
  • 109 State Switchboard Operator
  • 110 Supplemental Nutrition Assistance Employment and Training (SNA E&T)
  • 111 Tohono O’odham Nation Child Welfare
  • 112 TPL Information Sent to AHCCCS and DCSS
  • 113 Trade Adjustment Act (TAA)
  • 114 TPEP Work Program Provider Offices
  • 115 Interpretation Services
    • A Foreign Language Interpreters
    • B Sign Language Interpreters
  • 116 UI - Benefit Processing Unit
  • 117 Filing for Unemployment Insurance (UI) Benefits
  • 118 U.S. Citizenship and Immigration Service (USCIS)
  • 119 U.S. Department of Agriculture (USDA FNS)
  • 120 U.S. HUD (Arizona)
  • 121 U.S. Postal Service Web Site
  • 122 Useful Web Site Addresses
    • A Arizona State Medical Program Sites
    • B Government Sites
      • .01 Arizona Government Sites
      • .02 Maricopa County Government
      • .03 Other Government Sites
    • C Search Engines
    • D Yellow Pages
    • E Financial Sites
    • F Prescription Assistance Sites
    • G Miscellaneous Web Sites
  • 123 Veterans Administration
  • 124 Verification Information System (VIS)
  • 125 Vital Statistics Offices
  • 126 Voluntary Agencies (VOLAGS)
    • A Phoenix VOLAGS
    • B Tucson VOLAGS
  • 127 Wells Fargo Account Verification
  • 128 Wendy's Employment and Wage Information
  • 129 White Mountain Apache TANF Referral Office
  • 130 WIC (Women, Infants, and Children) Hotline
  • 131 Yavapai-Apache Nation Social Services Department
  • 132 FAA Mailing Address and Fax Number
• FAA6.N Examples
  • 01 Examples - Overview
  • 02 Approval Periods – When Changes are Needed
    • A Changing Approval Periods for NA - Example
  • 03 AZSNAP Example - Calculating the Benefit Allotment
  • 04 AZTECS Examples
    • A AZTECS Security Purpose Example
    • B Primary Site Code Search Example
  • 05 Eligibility Information System (EIS) Examples
    • A EIS Auto Processes Example
    • B Monthly Rollover Example
    • C Correction Mode Example
    • D CHSP Example 1
    • E CHSP Example 2
  • 06 Application Requirements Examples
    • A Emergency Representative Example
  • 07 Pre-Application Screening Examples
    • A HOSC Example
    • B W5 Example
    • C W6 Example
    • D HOSC Verification of Prior Quarters Example
  • 08 Application Registration Examples
    • A CLIR Register Unborn Example
    • B REAP Example
  • 09 Verification/Cooperation Examples
    • A Questionable Information Example
    • B Required Documentation Example
    • C Changes Not Verified Example 1
    • D Changes Not Verified Example 2
  • 10 Address (ADDR) Examples
    • A Residential Address Example
    • B Keying ADDR Example
  • 11 Setup Participations (SEPA) Examples
    • A Case Participation Example
    • B Living Arrangements Example 1
    • C Living Arrangements Example 2
    • D LPG Example
    • E Optional CA Participant Example 1
    • F Optional CA Participant Example 2
    • G NA Ineligible Students Example
    • H NA Student Caretaker Exemption Example 1
    • I NA Student Caretaker Exemption Example 2
    • J NA Student Caretaker Exemption Example 3
    • K CA Needy Family Example 1
    • L CA Needy Family Example 2
    • M CA Needy Family Example 3
    • N CA Needy Family Example 4
    • O CA Needy Family Example 5
    • P Unwed Minor Parent (UMP) Example 1
    • Q Unwed Minor Parent (UMP) Example 2
    • R Unwed Minor Parent (UMP) Example 3
  • 12 Program and Person Alerts (PRAP) Examples
    • A Imposing Sanction Example 1
    • B Imposing Sanction Example 2
    • C Sanction Duration Example 1
    • D Sanction Duration Example 2
    • E Inactive Case Example 1
    • F Inactive Case Example 2
    • G Reapplication After CA Sanction Example 1
    • H Reapplication After CA Sanction Example 2
    • I Sanction Level Example 1
    • J Sanction Level Example 2
  • 13 Marital Status (MAST) Examples
    • A Postpartum Period Example
  • 14 Referral Source Entry (RESE) Examples
    • A Date of Eligibility Example 1
    • B Date of Eligibility Example 2
    • C Date of Eligibility Example 3
  • 15 Race/Residency/Ethnicity (RARE) Examples
    • A Residency Example
  • 16 Identity/Citizenship (IDCI) Examples
    • A Continuously Residing Example
    • B Lawful Temporary Resident Example
    • C Federal Means Tested Example
    • D Lag Quarters Example
    • E Current Quarter Earnings Example
    • F Referral After Disqualification Example
    • G Prior Qualified Status Example
    • H Noncitizen Keying Procedures Example
    • I Sponsored Lawful Permanent Resident 1
    • J Sponsored Lawful Permanent Resident 2
  • 17 Welfare Reform (WERE/CODC/CODF) Examples
    • A LIBL Participation Example 1
    • B LIBL Participation Example 2
    • C New FBCP Example 1
    • D Time Limit Extension – Jobs Program Compliance Example 1
    • E Time Limit Extension – Jobs Program Compliance Example 2
    • F New FBCP Example 2
    • G Determining FBCP Example 1
    • H Determining FBCP Example 2
    • I Born Before FBCP Example
    • J FBCP Exempt Child Example 1
    • K FBCP Exempt Child Example 2
    • L Eligibility Window Example 1
    • M Eligibility Window Example 2
    • N Eligibility Window Example 3
    • O Eligibility Window Example 4
    • P Eligibility Window Example 5
  • 18 Specified Relative/Deprivation (SPRD) Examples
    • A No Deprivation Example
    • B Tribal CA-PG Eligibility Example
    • C TPEP Connection Example
    • D TPEP Withhold Benefit Example
    • E TPEP Noncompliance Example
    • F TPEP Six Month Limit Example
  • 19 Voluntary Quit/Striker (VOQS) Examples
    • A VOQS Good Cause Verification Example
    • B VQ/RWE Denial Example
    • C VQ/RWE Closure Example
  • 20 Financial Accounts (FIAC) Examples
    • A Joint Accounts Example 1
    • B Joint Accounts Example 2
    • C Joint Accounts Example 3
  • 21 Liquid Assets (LIAS) Examples
    • A Continuous Source of Income Example
  • 22 Cash Assistance Resource Determination (AFRD) Examples
    • A Resources of Categorically Eligible Example
    • B Sole & Separate Resources of Stepparents Example (CA/NA)
    • C Sale or Transfer of Resources (CA) Example
  • 23 Unearned Income Education (UNIE/EDWO) Examples
    • A Budgeting Educational Example
  • 24 Unearned Income (UNIN/UNIC ) Examples
    • A CA Benefits Example 1
    • B CA Benefits Example 2
    • C CA Benefits Example 3
    • D Sanction Income Example
    • E Child or Medical Support Example 1
    • F Child or Medical Support Example 2
    • G Lump Sum Payment Example
    • H Rent Sharing Example 1
    • I Rent Sharing Example 2
    • J Rent Sharing Example 3
    • K Rental Income Example
    • L Representative Payee Example
    • M Third Party Beneficiary Example
    • N Budgeting Support Example 1
    • O Budgeting Support Example 2
    • P Budgeting Support Example 3
    • Q Budgeting Support Example 4
    • R Budgeting Support Example 5
    • S Budgeting Support Example 6
    • T Budgeting Support Example 7
    • U Monthly Indian Land Lease Income Example
    • V Quarterly Indian Land Lease Income Example
    • W Indian Gaming Industry Per Capita Income Example
    • X Diverted Funds Income Example
    • Y Budgeting Interest Income
    • Z Budgeting Net Income Documentation Example
  • 25 Earned Income (EAIN/EAIC) Examples
    • A Special Consideration of Income Example
    • B Verification of Earned Income Example
    • C Flex Credits Example 1
    • D Flex Credits Example 2
    • E Zero-Pay Example 1
    • F Zero-Pay Example 2
    • G Weekly Income Example
    • H Bi-Weekly Income Example
    • I Semi-Monthly Income Example 1
    • J Semi-Monthly Income Example 2
    • K Semi-Monthly Income Example 3
    • L Semi-Monthly Income Example 4
    • M Change in Hours Example
    • N Change in Rate of Pay Example
    • O Anticipating Earned Income Example
    • P Unusually High or Low Example
    • Q Actual Income Example 1
    • R Actual Income Example 2
    • S New Source of Income Example
    • T Terminated Source Example
    • U Budgeting Contract Example 1
    • V Budgeting Contract Example 2
    • W Budgeting Contract Example 3
    • X Budgeting Contract Example 4
    • Y Budgeting One Check When All Checks in the Prior 30 days are the Same Example
    • Z Budgeting Less Than 30 Days of Income Example
    • AA Bonus or Incentive Income Example 1
    • BB Bonus or Incentive Income Example 2
  • 26 Self-Employment Income (SEEI/SEEW) Examples
    • A Self-employment Definition Example 1
    • B Self-employment Definition Example 2
    • C Self-employment Definition Example 3
    • D Self-employment Definition Example 4
    • E Rental – Self-employment Example
    • F Annualizing Self-Employment Example
    • G SEEI Less Than a Year Example
    • H Projecting Self-Employment Example
    • I Anticipating Self-Employment Example
    • J Capital Gains Example
    • K Terminated Self-Employment Example
    • L Self-Employment Income and Expenses/Schedule C
  • 27 NA E&T Registration Exemption - Determining Employment Exemption Examples
    • A NA Work Requirements Employment Exemption – Working Hours
    • B NA Work Requirements Employment Exemption – Earnings/In-Kind
  • 28 Expenses/Need Standard (EXNS/EXPC) Examples
    • A Dependent Expense Example
    • B Qualifying for a Utility Allowance Example 1
    • C Qualifying for a Utility Allowance Example 2
    • D Qualifying for a Utility Allowance Example 3
    • E Qualifying for a Utility Allowance Example 4
    • F Shared Utilities Example 1
    • G Shared Utilities Example 2
    • H Disqualified Participants Example 1
    • I Disqualified Participants Example 2
    • J Disqualified Participants Example 3
    • K Disqualified Participants Example 4
    • L Disqualified Participants Example 5
    • M Shared Expenses Example 1
    • N Shared Expenses Example 2
    • O Shared Expenses Example 3
    • P Negative Rent Example
    • Q Taxes Example
    • R Budgeting Child Support Expense Example
    • S Standard Medical Deduction Example 1
    • T Standard Medical Deduction Example 2
    • U Standard Medical Deduction Example 3
  • 29 Cash Assistance Payment Determination (AFPD) Examples
    • A Eligible Eligible Example
    • B Eligible in Determination Not Eligible for Following Example
    • C Not Eligible in Determination Eligible in Following Example
    • D Eligible at Application Not Eligible at Determination Example
    • E Applicant Not Eligible Before Determination Example
    • F Applicant Eligible But Not Eligible for Following Example
    • G Grant Diversion Eligibility Example 1
    • H Grant Diversion Eligibility Example 2
    • I Grant Diversion Eligibility Example 3
    • J Grant Diversion Eligibility Example 4
    • K Grant Diversion Eligibility Example 5
    • L Grant Diversion Eligibility Example 6
    • M TCC Time Limits Example 1
    • N TCC Time Limits Example 2
  • 30 Food Stamp Allotment Determination (FSAD) Examples
    • A NA Proration of First Month’s Benefits Example
    • B Categorical Eligibility TANF Example 1
    • C Categorical Eligibility TANF Example 2
    • D Categorical Eligibility TANF Example 3
    • E Categorical Eligibility TANF Example 4
    • F Categorical Eligibility TANF Example 5
    • G Categorical Eligibility TANF Example 6
    • H Categorical Eligibility TANF Example 7
    • I Categorical Eligibility BIA GA or SSI Example 1
    • J Categorical Eligibility BIA GA or SSI Example 2
    • K TBA Example 1
    • L TBA Example 2
    • M TBA Example 3
    • N TBA Example 4
  • 31 Notice Request/Client Notice Request (NORE) Examples
    • A SCREEN _ OF _ Example
  • 32 Changes Examples
    • A Verified Timely Example 1
    • B Verified Timely Example 2
    • C Verified Timely Example 3 (CA)
    • D Verified Timely Example 4 (CA)
    • E Verified Timely Example 5 (NA)
    • F Verified Timely Example 6 (NA)
    • G Verified Timely Example 7 (CA/NA)
    • H Verified Timely Example 8 (ST)
    • I Verified Timely Example 9 (ST)
    • J Verified Timely Example 10 (ST)
    • K Verified Timely Example 11 (ST)
    • L Verified Timely Example 12 (NA/ST)
    • M NA Mid-Approval Contact Example
    • N Reporting Income Change – Simplified Reporting Example
    • O HEAplus Application Submitted During MAC Period – Month Five and Six Example
    • P HEAplus Application Submitted During MAC Period – Month 11 and 12 Example
  • 33 Revert Program to Open (REPT) Examples
    • A Administrative Corrections Example
  • 34 Participant Maintenance Examples
    • A Adding to Pending Application Example
    • B Adding More Than One Participant Example 1 (CA/NA)
    • C Adding More Than One Participant Example 2 (CA/NA)
    • D Remove Participant From NA Renewal Example 1
    • E Remove Participant From NA Renewal Example 2
  • 35 Overpayment Examples
    • A Waiver of Overpayment Example
  • 36 NA Compromise Examples
    • A Compromise Household Example
    • B Compromise Food Expense Example 1
    • C Compromise Food Expense Example 2
  • 37 Administrative Examples
    • A QCA Review Number Example
    • B QC Scoring Example
  • 38 Disaster Nutrition Assistance Program (DNAP) Examples
    • A DNAP Disaster Approval Periods Example
  • 39 Internal Operations Examples
    • A Caseload Assignment Example
  • 40 Glossary and Acronym Examples
    • A Break in Benefits Example
    • B Other Related Common Child Example
    • C Other Related Half Sibling Example
    • D Parent of Stepparent Example
    • E TCC Eligibility Example
    • F Employee Unacceptable Behavior Examples
  • 41 Electronic Benefit Transfer (EBT) Examples
    • A EBT Daily Card Audit Example
  • 42 Standard Organizational Procedures (SOP) Examples
    • A Specialized Workers Example
    • B SAR Select Report Example
    • C Case File Format Example
    • D Purge Case File Example
    • E Telephone Sample Script
  • 43 State Assistance Authorization (STAA) Examples
    • A Spouse's CA Share Example (STA)
    • B Zero Pay Example 1 (STA)
    • C Zero Pay Example 2 (STA)
    • D Weekly Income Example (STA)
    • E Bi-Weekly Income Example (STA)
    • F Semi-Monthly Income Example 1 (STA)
    • G Semi-Monthly Income Example 2 (STA)
    • H Actual Income Example 1 (STA)
    • I Actual Income Example 2 (STA)
    • J Projecting Income Example 1 (STA)
    • K Projecting Income Example 2 (STA)
    • L Projecting Income Example 3 (STA)
    • M Contract Income Example (STA)
  • 44 State Assistance Benefit Selection (STAB) Examples
    • A Verified Timely Example 1 (STA)
    • B Verified Timely Example 2 (STA)
    • C Verified Timely Example 3 (STA)
    • D Verified Timely Example 4 (STA)
    • E Verified Timely Example 5 (STA)
• FAA6.O Miscellaneous Lists and Tables
  • 01 Eligibility Factors Tables
    • A Eligibility Factors Table (CA NA)
      • .01 Age Eligibility Factor
      • .02 Budgetary Unit Composition Eligibility Factor
      • .03 Citizenship Eligibility Factor
      • .04 Cooperation with DCSS Eligibility Factor
      • .05 Cooperation with FAA Eligibility Factor
      • .06 Cooperation with NA E&T Program Eligibility Factor
      • .07 Cooperation with Jobs/Tribal NEW Eligibility Factor
      • .08 Cooperation with QC Eligibility Factor
      • .09 Deprivation Eligibility Factor
      • .10 Disability Eligibility Factor
      • .11 Child Support Expense Eligibility Factor
      • .12 Dependent Care Expense Eligibility Factor
      • .13 Medical Expense Eligibility Factor
      • .14 Self-employment Business Expense Eligibility Factor
      • .15 Shelter Expense Eligibility Factor
      • .16 Utility Expense Eligibility Factor
      • .17 Expenses Exceed Income (EEI) Eligibility Factor
      • .18 Family Benefit Cap Period (FBCP) Eligibility Factor
      • .19 Identity Eligibility Factor
      • .20 Immunization Eligibility Factor
      • .21 Earned Income Eligibility Factor
      • .22 Self-employment Income Eligibility Factor
      • .23 Unearned Education Income Eligibility Factor
      • .24 Unearned Income Eligibility Factor
      • .25 Individual Development Account (IDA) Eligibility Factor
      • .26 Lifetime Benefit Limit (LIBL) Eligibility Factor
      • .27 Marital Status Eligibility Factor
      • .28 Noncitizenship Status Eligibility Factor
      • .29 Personal Responsibility Agreement (PRA) Eligibility Factor
      • .30 Pregnancy Eligibility Factor
      • .31 Quarters of Coverage Eligibility Factor
      • .32 Referral for Other Benefits Eligibility Factor
      • .33 Relationship Eligibility Factor
      • .34 Residency Eligibility Factor
      • .35 Resource Eligibility Factor
      • .36 School Attendance Eligibility Factor
      • .37 Social Security Number (SSN) Enumeration Eligibility Factor
      • .38 Student Status Eligibility Factor
      • .39 Terminated Employment Eligibility Factor
      • .40 Voluntary Quit Eligibility Factor
    • B Eligibility Factors Table (ST)
      • .01 Disability Eligibility Factor (ST)
      • .02 Expense Eligibility Factor (ST)
      • .03 Gross Countable Income Eligibility Factor (ST)
      • .04 Identity Eligibility Factor (ST)
      • .05 Residency Eligibility Factor (ST)
      • .06 Resources Eligibility Factor (ST)
      • .07 Terminated Income Eligibility Factor (ST)
• FAA6.P Monthly Calendars
  • 01 AZTECS Monthly Production Schedule (AMPS)
  • 02 EBT Issuance Calendar
• FAA6.Q Glossary Terms and Acronyms
  • 01 Glossary Terms - Overview
    • A Glossary Terms Beginning with A - Overview
      • .01 Abandoned Child Definition
      • .02 Abandoned Residency Definition
      • .03 ABEND Definition
      • .04 ABLE Accounts Definition
      • .05 Able Bodied Adult Definition
      • .06 Actual Transportation Costs Definition
      • .07 Acute Definition
      • .08 Administrative Disqualification Hearing Definition
      • .09 Administrative Law Judge Definition
      • .10 Adoption Subsidy Definition
      • .11 Adult Definition
      • .12 Adult Child Definition
      • .13 AFDC Definition
      • .14 Aged Definition
      • .15 Agency Error Definition
      • .16 AHCCCS Definition
      • .17 AHCCCS Health Insurance Definition
      • .18 AHCCCS I.D. Definition
      • .19 AHCCCS Referral System Definition
      • .20 AHCCCS Roster Date Definition
      • .21 Allotment Definition
      • .22 ALTCS Definition
      • .23 American Indian Definition
      • .24 Animals Definition
      • .25 Appeal Hearing Definition
      • .26 Appellant Definition
      • .27 Applicants Definition
      • .28 Approval Period Definition
      • .29 Arizona CopperRx Card Definition
      • .30 Arizona Works CA Definition
      • .31 Assessed Value Definition
      • .32 Assignment of Rights Definition
      • .33 Assistance Payments Definition
      • .34 Assistance Unit Definition
      • .35 Authentication Definition
      • .36 Authorized Benefit Definition
      • .37 Authorized Representative Definition
      • .38 Auto Authorization Definition
      • .39 Autopopulate Definition
      • .40 Auto Change Tracking System (ACTS) Definition
      • .41 AZTECS Definition
    • B Glossary Terms Beginning with B - Overview
      • .01 Bendex Definition
      • .02 Beneficiary Definition
      • .03 Benefit or Budget Month Definition
      • .04 Billboard Sales Definition
      • .05 Boarders Definition
      • .06 Boarding House Definition
      • .07 Bona Fide Employment Offer Definition
      • .08 Break in Benefits Definition
      • .09 Break in Employment Definition
      • .10 Budget Print Definition
      • .11 Budgetary Unit Definition
      • .12 Burial Plot Definition
      • .13 Business Hours Definition
    • C Glossary Terms Beginning with C - Overview
      • .01 CA Budgetary Unit Definition
      • .02 CA Supportive Services Definition
      • .03 Cafeteria Plan Definition
      • .04 Calendar Month Definition
      • .05 Calendar Quarter Definition
      • .06 Calendar Year Definition
      • .07 Caretaker Relative Definition
      • .08 Case Definition
      • .09 Case Audit Definition
      • .10 Case File Definition
      • .11 Case Involvement Definition
      • .12 Case Number Definition
      • .13 Case Read Definition
      • .14 Caseload Definition
      • .15 Cash Contributions Definition
      • .16 Cash Gifts Definition
      • .17 Catastrophic Illness Definition
      • .18 Child Care Provider Definition
      • .19 Child Only Case Definition
      • .20 Chronic Definition
      • .21 Client Identifying Number Definition
      • .22 Closed Record State Definition
      • .23 Code Tables Definition
      • .24 Comprehensive Medical and Dental Program (CMDP) Definition
      • .25 Color of Law Definition
      • .26 Common Law States Definition
      • .27 Communal Dining Facility Definition
      • .28 Compensation Definition
      • .29 Computer File Definition
      • .30 Conflict Service Dates Definition
      • .31 Contiguous Property Definition
      • .32 Copayment Definition
      • .33 Corporation Definition
      • .34 Correction Mode Definition
      • .35 Court Supervision Definition
      • .36 Covered Birth Defect Definition
      • .37 Current Market Value Definition
      • .38 Current Month Definition
      • .39 Current Support Definition
      • .40 Current System Month Definition
    • D Glossary Terms Beginning with D - Overview
      • .01 Date of Discovery Definition
      • .02 Daylight Saving Time (DST) Definition
      • .03 Days Definition
      • .04 Deferred Action for Childhood Arrivals (DACA) Definition
      • .05 Division of Benefits and Medical Eligibility (DBME) Definition
      • .06 Division of Child Support Services (DCSS) Definition
      • .07 DCSS Locator Services Definition
      • .08 Department of Child Safety (DCS) Definition
      • .09 DCS or Tribal Placement Provider Definition
      • .10 Deauthorization Definition
      • .11 Demographic Information Definition
      • .12 Denial Definition
      • .13 Deprivation Definition
      • .14 Disqualified Definition
      • .15 Disregard Definition
      • .16 Region Appeal Hearing Specialist Definition
      • .17 Division of Behavioral Health Services (DBHS) Definition
      • .18 Domestic Partner Definition
      • .19 Domestic Violence Shelter Definition
      • .20 DOTS Locations Definition
      • .21 Due process Definition
    • E Glossary Terms Beginning with E - Overview
      • .01 Earned Income Definition
      • .02 eDRS (electronic Disqualified Recipient System) Definition
      • .03 Educational Tuition Definition
      • .04 Electronic Pay Card Definition
      • .05 Eligibility Information System Definition
      • .06 Emancipated Minor Definition
      • .07 Employing and Moving People Off Welfare and Encouraging Responsibility (EMPOWER) Definition
      • .08 Encumbrances Definition
      • .09 ENTER Definition
      • .10 Equity Value Definition
      • .11 Exparte Definition
      • .12 Expunged Benefits Definition
    • F Glossary Terms Beginning with F - Overview
      • .01 FAA Pilot Programs Definition
      • .02 Family Definition
      • .03 Family Assistance Administration Definition
      • .04 Fail Definition
      • .05 Fair Consideration Definition
      • .06 Fair Labor Standards Act Definition
      • .07 Family and Medical Leave Act (FMLA) Definition
      • .08 Father Definition
      • .09 Federal Means Tested Public Benefits Definition
      • .10 Fee for Service Definition
      • .11 Federal Insurance Contribution Act Definition
      • .12 Field Warrant Definition
      • .13 First Cousin Once Removed Definition
      • .14 Fixed Rate Definition
      • .15 Flat Rate or Flat Amount Definition
      • .16 Fleeing Felon Definition
      • .17 Flex Income Definition
      • .18 Food and Nutrition Service Definition
      • .19 Food Stamp Act Definition
      • .20 Food Stamp Benefits Definition
      • .21 Formal Child Care Definition
      • .22 Foster Care Definition
      • .23 Fraud Definition
      • .24 FTI Security Incident Definition
      • .25 Full Month Income Definition
      • .26 Funeral Agreement Definition
    • G Glossary Terms Beginning with G - Overview
      • .01 General Assistance Definition
      • .02 General Complaint Definition
      • .03 Gross Earned Income Definition
      • .04 Gross Income Definition
      • .05 Group Living Arrangement Definition
      • .06 Guaranteed Enrollment Definition
    • H Glossary Terms Beginning with H - Overview
      • .01 Hardship Definition
      • .02 Head of Household Definition
      • .03 Health Care Provider Definition
      • .04 Health Insurance for Parents (HP) Definition
      • .05 Health Plan Definition
      • .06 Help Desk Definition
      • .07 Help Screen Definition
      • .08 High or Low Checks Definition
      • .09 High Level Client Index Definition
      • .10 Health Insurance Portability and Accountability Act of 1996 (HIPAA) Definition
      • .11 Health Maintenance Organization (HMO) Definition
      • .12 Helping Others Manage Effectively (Home) Definition
      • .13 Homeless Participants Definition
      • .14 Hospitalized Applicants Definition
      • .15 Hospital Designated Representative Definition
      • .16 Hospital Appeal Hearing Specialist Definition
      • .17 Hospital Patient Representative Definition
      • .18 Household Definition
      • .19 Household Composition Definition
      • .20 Housing Unit Definition
    • I Glossary Terms Beginning with I - Overview
      • .01 Illegal Drug Definition
      • .02 Imaged Case Definition
      • .03 Immigration and Naturalization Service (INS) Definition
      • .04 Inadvertent Household Error (IHE) Definition
      • .05 Incapacitated Definition
      • .06 Income Deduction Definition
      • .07 Income Request Period Definition
      • .08 Income Source Definition
      • .09 Income Standard Definition
      • .10 Incompetent Participant Definition
      • .11 Indian Health Services Definition
      • .12 Indian Tribe Definition
      • .13 Individual Definition
      • .14 Individual Development Account (IDA) Definition
      • .15 Indigent Sponsored Noncitizen Definition
      • .16 Informal Child Care Definition
      • .17 Initial Application Definition
      • .18 In-Kind Benefit Definition
      • .19 Inmate Definition
      • .20 Institution Definition
      • .21 Institution of Higher Education Definition
      • .22 Institution of Post Secondary Education Definition
      • .23 Intentional Program Violation (IPV) Definition
      • .24 Interface Definition
      • .25 International Organization Definition
      • .26 Involvement Definition
      • .27 Itinerant Site Definition
      • .28 IV-D Definition
    • J Glossary Terms Beginning with J - Overview
      • .01 Job Training Partnership Act Definition
      • .02 Julian Date Definition
    • K Glossary Terms Beginning with K - Overview
      • .01 Kelley Blue Book Definition
    • L Glossary Terms Beginning with L - Overview
      • .01 Lag Quarters Definition
      • .02 Language Line Client I.D. Definition
      • .03 Lawfully Residing Definition
      • .04 Leaseholder Definition
      • .05 Legal Employment Definition
      • .06 Legal Guardian Definition
      • .07 Legal Permanent Guardian Definition
      • .08 Legal Process Definition
      • .09 Legally Responsible Adult Definition
      • .10 Lifetime Benefit Limit (LIBL) Definition
      • .11 Limited English Proficiency (LEP) Definition
      • .12 Limited English Proficiency (LEP) Binder Definition
      • .13 Limited Liability Company (LLC) Definition
      • .14 Liquid Resources Definition
      • .15 Lump Sum Definition
    • M Glossary Terms Beginning with M - Overview
      • .01 MA Budgetary Unit Definition
      • .02 MA Transplant Cases Definition
      • .03 Management Evaluation Definition
      • .04 Married Minor Definition
      • .05 Meal Delivery Service Definition
      • .06 Medicaid Definition
      • .07 Medical Assistance Definition
      • .08 Medical Event Definition
      • .09 Medical Loss Ratio Rebate Definition
      • .10 Medical Provider Definition
      • .11 Medical Support Definition
      • .12 Medically Qualified Source Definition
      • .13 Medicare Definition
      • .14 Medicare Savings Program Definition
      • .15 Medicare Supplemental Insurance Definition
      • .16 Medicinal Marijuana Definition
      • .17 Member Definition
      • .18 Menus Definition
      • .19 Minimum Wage Federal and State Definition
      • .20 Minor Definition
      • .21 Minor Parent Definition
      • .22 Motor Vehicle Division (MVD) Website Photo Definition
    • N Glossary Terms Beginning with N - Overview
      • .01 National Voter Registration Act Of 1993 (NVRA)
      • .02 Negative Rent Definition
      • .03 Net Income Definition
      • .04 New Application Definition
      • .05 Newborn Reports Definition
      • .06 Noncitizen Definition
      • .07 Noncovered Earnings Definition
      • .08 Nonliquid Resources Definition
      • .09 Nonparent Caretaker Relative (NPCR) Definition
      • .10 Nonparticipant Definition
      • .11 Nonprofit Food Cooperative Definition
      • .12 Nonwork Time
      • .13 Notice of Adverse Action (NOAA) Definition
      • .14 Numident Information Definition
      • .15 Nutrition Assistance (NA) Benefits Definition
      • .16 Nutrition Assistance E&T Head of Household Definition
      • .17 Nutrition Assistance E&T Lead Participant Definition
      • .18 Nutrition Assistance Household Definition
      • .19 Nutrition Assistance Trafficking Definition
    • O Glossary Terms Beginning with O - Overview
      • .01 Offsetting Definition
      • .02 OnBase Definition
      • .03 Open Record State Definition
      • .04 Other Related Definition
      • .05 Overpayment Definition
      • .06 Overpayment Date of Discovery Definition
      • .07 Overpayment Unit (OPU) Definition
    • P Glossary Terms Beginning with P - Overview
      • .01 Parental Control Definition
      • .02 Parents Definition
      • .03 PARIS (Public Assistance Reporting Information System) Interstate Match Report Definition
      • .04 Parole Definition
      • .05 Participants Definition
      • .06 Participation Codes Definition
      • .07 Pawn Income Definition
      • .08 Pend Definition
      • .09 Per Capita Income Definition
      • .10 Personal Responsibility Agreement Definition
      • .11 Personnel Control Number Definition
      • .12 Petition for Review Definition
      • .13 Piecework Definition
      • .14 Prepaid Medical Management Information System (PMMIS) Definition
      • .15 Point of Service Plan (POS) Definition
      • .16 Position on Application or Position Number Definition
      • .17 Post Traumatic Stress Disorder Definition
      • .18 Potential Overpayment (POP) Definition
      • .19 Preferred Provider Organization (PPO) Definition
      • .20 Premium Definition
      • .21 Prima Facie Definition
      • .22 Primary Informant (PI) Definition
      • .23 Primary Wage Earner Definition
      • .24 Probation Definition
      • .25 Processed Definition
      • .26 Program Definition
      • .27 Program Status Definition
      • .28 Project Area Definition
      • .29 Prorated Benefits Definition
      • .30 Proration Factor Definition
      • .31 Prospective Budgeting Definition
      • .32 Prospective Eligibility Definition
      • .33 Prospective Ineligibility Definition
      • .34 Providers Definition
      • .35 PRWORA Definition
      • .36 Public Assistance Definition
      • .37 Public Consulting Group Definition
      • .38 Public Housing Definition
    • Q Glossary Terms Beginning with Q - Overview
      • .01 QC Review Numbers Definition
      • .02 Qualified Individual Definition
      • .03 Qualified Medicare Beneficiary Definition
      • .04 Quality Control Review Definition
      • .05 Quarters of a Year Definition
      • .06 Quarter of Coverage Definition
      • .07 Quarter of Coverage History Definition
    • R Glossary Terms Beginning with R - Overview
      • .01 Ratio Utility Billing (Rubs) Definition
      • .02 Real Property Definition
      • .03 Recertification Definition
      • .04 Recipient Definition
      • .05 Recoupment Definition
      • .06 Reduction in Work Effort Definition
      • .07 Refugee Definition
      • .08 Registering Applications Definition
      • .09 Registration Quick Definition
      • .10 Regular NA Case Definition
      • .11 Reinsurance Definition
      • .12 Renewal Application Definition
      • .13 Repatriate Definition
      • .14 Representative Definition
      • .15 Research and Analysis Unit Definition
      • .16 Resident Definition
      • .17 Resource Definition
      • .18 Respite Care Definition
      • .19 Responsible Participant Definition
      • .20 Retirement Accounts Definition
      • .21 Retirement Survivor’s Disability Insurance (RSDI) Definition
      • .22 Restricted Loan Definition
      • .23 Retroactive Benefits Definition
      • .24 Reverse Mortgage Definition
      • .25 Revert Program to Open Definition
      • .26 Review Definition
      • .27 Rolling EBT Time Frame Definition
      • .28 Roomer Definition
    • S Glossary Terms Beginning with S - Overview
      • .01 S Corporation Definition
      • .02 Same-Sex Marriage States Definition
      • .03 Sanction Definition
      • .04 Satisfactory Arrangements Definition
      • .05 Security Definition
      • .06 Security Key Definition
      • .07 Self-employment Definition
      • .08 Self-employment Contribution Act Definition
      • .09 Severance Pay Definition
      • .10 Sibling Definition
      • .11 Special NA Cases Definition
      • .12 Specified Low Income Medicare Beneficiary (SLMB) Definition
      • .13 Spouse Definition
      • .14 Standard Filing Unit Definition
      • .15 Standard of Basic Needs Definition
      • .16 State Benefit Limit (STBL) Definition
      • .17 State Data Exchange (SDX) Definition
      • .18 State Employees Definition
      • .19 State Holidays Definition
      • .20 State Verification Exchange System (SVES) Definition
      • .21 Statused Definition
      • .22 Stay Definition
      • .23 Stepparent Definition
      • .24 Strike Definition
      • .25 Subsidized Housing Definition
      • .26 Suitable Definition
      • .27 Summer Youth Employment and Training Program (SYETP) Definition
      • .28 Supplemental Security Income (SSI) Definition
      • .29 Supportive Networks Definition
      • .30 SSI Medical Assistance Only (SSI MAO) Definition
      • .31 SSI No-Pay Status Definition
      • .32 SSI Suspend Status Definition
      • .33 SSI Non-Pay Status Definition
      • .34 Swap Meets Definition
    • T Glossary Terms Beginning with T - Overview
      • .01 Table Definition
      • .02 TANF Benefits or Services Definition
      • .03 TCC Eligibility Period Definition
      • .04 Terminate Definition
      • .05 Thrifty Food Plan Definition
      • .06 Time Limited Assistance Definition
      • .07 Timeliness Definition
      • .08 Tipped Worker Definition
      • .09 TIPS Transfer
      • .10 Treatment Provider Definition
      • .11 Trust Definition
      • .12 Trustee Definition
    • U Glossary Terms Beginning with U - Overview
      • .01 Undocumented Noncitizen Definition
      • .02 Undue Hardship Definition
      • .03 Unearned Income Definition
      • .04 United States Citizen Definition
      • .05 Unity Forms Definition
      • .06 Unpaid Work Experience (UWE) Definition
      • .07 Unrestricted Loan Definition
      • .08 Unsubsidized Employment Definition
      • .09 Unwed Minor Parent Definition
      • .10 Update Definition
      • .11 Upload into OnBase Definition
    • V Glossary Terms Beginning with V - Overview
      • .01 Verified Upon Receipt Definition
      • .02 ViewCenter Definition
      • .03 Virtual Print Driver (VPD) Definition
      • .04 Visitor Definition
      • .05 Vulnerable Persons Definition
    • W Glossary Terms Beginning with W - Overview
      • .01 Wire Third Party Query (WTPY) Definition
      • .02 White Mountain Apache Tribal TANF Child (WMAT Child) Definition
      • .03 Worker Definition
      • .04 Workforce Innovation and Opportunity Act (WIOA) Definition
    • X Glossary Terms Beginning with X - Overview
    • Y Glossary Terms Beginning with Y - Overview
      • .01 Yard Sale Definition
    • Z Glossary Terms Beginning with Z - Overview
      • .01 Zero-Pay Periods Definition
  • 02 Acronyms – Overview
    • A Acronyms Beginning with A
    • B Acronyms Beginning with B
    • C Acronyms Beginning with C
    • D Acronyms Beginning with D
    • E Acronyms Beginning with E
    • F Acronyms Beginning with F
    • G Acronyms Beginning with G
    • H Acronyms Beginning with H
    • I Acronyms Beginning with I
    • J Acronyms Beginning with J
    • K Acronyms Beginning with K
    • L Acronyms Beginning with L
    • M Acronyms Beginning with M
    • N Acronyms Beginning with N
    • O Acronyms Beginning with O
    • P Acronyms Beginning with P
    • Q Acronyms Beginning with Q
    • R Acronyms Beginning with R
    • S Acronyms Beginning with S
    • T Acronyms Beginning with T
    • U Acronyms Beginning with U
    • V Acronyms Beginning with V
    • W Acronyms Beginning with W
    • X Acronyms Beginning with X
    • Y Acronyms Beginning with Y
    • Z Acronyms Beginning with Z
• FAA6.R What’s Changed in the CNAP Manual
  • 01 What’s Changed History
  • 02 Policy Dissemination Process