FAA6.A Changes
01 Participant Initiated Changes
A Standard Reporting
B Simplified Reporting
02 FAA and Third-Party Initiated Changes
A NA Mid Approval Contact (MAC)
B Crossmatch Reports
C PARIS Interstate Match Report
D Mass Changes
E Case Audits
F National Directory of New Hires (NDNH)
03 Effecting Changes
A When to Effect Changes
B Verifying Reported Changes
C Address - Effecting Changes
D Child Support Expense - Effecting Changes
E Death of a Participant – Effecting Changes
F Dependent School Attendance - Effecting Changes
G Deprivation of a Dependent Child - Effecting Changes
H Income - Effecting Changes
I Marital Status - Effecting Changes
J NA Categorical Eligibility - Effecting Changes
K NA Medical Expenses – Effecting Changes
L NA Adult Student Status – Effecting Changes
M NA Transitional Benefit Assistance (TBA) - Effecting Changes
N Participants Living in the Household - Effecting Changes
O Resources - Effecting Changes
P Shelter Costs - Effecting Changes
FAA6.B Work Requirements
01 NA Work Requirements
02 Supplemental Nutrition Assistance Program Career Advancement Network (SNAP CAN)
03 NA Lead Participant Selection
04 Work Requirement Disqualifications
FAA6.C Revert Program to Open (REPT)
01 REPT - Purpose
02 Revert Program to Open - Overview
A Reopening Reasons
B Reopening Procedures
03 NA Compliance After Closure
FAA6.D Participant Maintenance
01 Participant Maintenance - Overview
02 Adding A Participant - Overview
A Adding a Participant Currently Receiving Benefits
B Adding a Participant to a Pending Application
.01 Adding a Participant to a Pending New Application
.02 Adding a Participant to a Pending Renewal Application
C Adding a Participant to an Active Case
D Effective Date for Adding a Participant
E When Adding a Participant Causes a Benefit Increase
.01 A Benefit Increase was Reported Timely
.02 A Benefit Increase was Reported Untimely
F Adding More Than One Participant to CA or NA
G AZTECS Procedures for Adding a Participant - Overview
03 Removing A Participant - Overview
A Removing a Participant from a Pending CA Application
B Removing a Participant from a Pending NA Application
C Removing a Participant from Pending NA Renewal Application
D Removing a Participant from an Active CA Case
E Removing a Participant from an Active NA Case
04 Newborn Participant Maintenance
05 Client Inquiry/Maintenance Menu (CLIM) - Overview
A CLIM Function Descriptions - Overview
B FUNCTION 1. INQUIRE ON PERSON
.01 1) IDENTIFYING CLIENT INFORMATION
.02 PARTICIPANT'S INFORMATION MATCHES
.03 PARTICIPANT'S INFORMATION DOES NOT MATCH
C FUNCTION 2. RESTART CLIENT INQUIRY
D FUNCTION 3. ADD NEW CLIENT TO CASE
E FUNCTION 4. ADD EXISTING CLIENT TO CASE
F FUNCTION 5. DELETE CLIENT FROM PROGRAM
G FUNCTION 6. CHANGE CLIENT IDENTIFYING DATA
H FUNCTION 7. MAINTAIN CLIENT ALIAS INFORMATION
I FUNCTION 8. DELETE CLIENT FROM AZTECS
J FUNCTION 9. ADD CLIENT TO ST PROGRAM
K FUNCTION 10. DELETE CLIENT FROM "ST" PROGRAM
06 Client Maintenance (CLMA) - Overview
07 Alias Maintenance (ALMA) - Overview
FAA6.E Overpayments
01 Overpayments - Overview
02 FAA Office Overpayment Responsibilities - Overview
A FAA Office Overpayment Responsibilities - Discovery of Potential Overpayment
B FAA Office Overpayment Responsibilities – Potential Overpayment
C FAA Office Overpayment Responsibilities - Overpayment Verification
03 Overpayment Unit Overpayment Responsibilities - Overview
A Overpayment Unit Responsibilities – NA Waiver of Overpayment
.01 Overpayment Tracker
.02 NOPED Codes and Reasons
B Overpayment Unit Responsibilities – Verification
C Overpayment Unit Responsibilities - Budgeting the Overpayment
.01 Computing the Overpayment – WAS Budgets
.02 Computing the Overpayment – Should Have Been (AZTECS)
.03 Computing the Overpayment – Should Have Been (Hand Budgets)
D Overpayment Unit Responsibilities - Packet Assembly
E Overpayment Unit Responsibilities - Routing the Report of CA/NA Overpayment (FAA-0529A) Form
.01 Routing the FAA-0529A for FAA or Non-IPV Budgetary Unit Errors
.02 Routing the FAA-0529A for Potential IPV Errors
F NA Overpayment Compromise – Overview
.01 NA Overpayment Compromise – NA Compromise
.02 NA Overpayment Compromise – NA Compromise Request
.03 NA Overpayment Compromise - Overpayment Compromise Determination
.04 NA Overpayment Compromise – Compromise Determination - Overview
.05 NA Overpayment Compromise – Compromise Determination - Compromise Household Members
.06 NA Overpayment Compromise – Compromise Determination - Compromise Household Groups
.07 NA Overpayment Compromise – Compromise Determination - Countable Monthly Income
.08 NA Overpayment Compromise – Compromise Determination - Compromise Expense Deduction
.09 NA Overpayment Compromise – Compromise Determination - Compromise Expense Deduction - Actual Expense Deduction
.10 NA Overpayment Compromise – Compromise Determination - Compromise Expense Deduction - Percentage Expense Deduction
.11 NA Overpayment Compromise – Compromise Determination - Compromise Food Expense Deduction
.12 NA Overpayment Compromise – Compromise Determination - Compromise Household Size Deduction
.13 NA Overpayment Compromise - Compromise Discretionary Income
.14 NA Overpayment Compromise – Compromise Determination - NA Overpayment Compromise Amount
.15 NA Overpayment Compromise – Compromise Determination - Decision - Overview
.16 NA Overpayment Compromise – Compromise Determination - Decision - Eligible
.17 NA Overpayment Compromise – Compromise Determination - Decision - Approval
.18 NA Overpayment Compromise – Compromise Determination - Decision - Denial
04 Overpayment Collection Notice Error Codes Overview
A Agency Error Codes
B Inadvertent Household Error Codes
05 Office of Accounts Receivable and Collections (OARC) - Overview
A OARC Policy Support and Review Unit
B OARC Collections Unit
06 Methods of Overpayment Collection - Overview
A Methods of CA Overpayment Collection
.01 Methods of CA Overpayment Collection - Cash Repayment
.02 Methods of CA Overpayment Collection - Recoupment of CA Overpayment
.03 Methods of CA Overpayment Collection - Suspending Collections
B Methods of NA Overpayment Collection - Overview
.01 Methods of NA Overpayment Collection - Cash Repayment
.02 Methods of NA Overpayment Collection - Repayment with NA Benefits
.03 Methods of NA Overpayment Collection - Recoupment of NA Overpayment
.04 Methods of NA Overpayment Collection - Recoupment of UI Benefits
.05 Methods of NA Overpayment Collection - Recoupment of Federal Funds
.06 Methods of NA Overpayment Collection - Recoupment Collection Notices
.07 Methods of NA Overpayment Collection - Interstate Collection
.08 Methods of NA Overpayment Collection - Collection on Bankruptcy
.09 Methods of NA Overpayment Collection - Collection of Overpayment Under the Referral Limit
.10 Methods of NA Overpayment Collection - Compromising NA Overpayments
.11 Methods of NA Overpayment Collection - Suspending NA Overpayment Collection
.12 Methods of NA Overpayment Collection - Offsetting
.13 Methods of NA Overpayment Collection - NA Overpayments Determined Uncollectible
07 Intentional Program Violation (IPV) - Overview
A IPV - Determination of an IPV
B IPV - Administrative Disqualification Procedures
.01 IPV - Administrative Disqualification Procedures - FAA Responsibilities
.02 IPV - Administrative Disqualification Procedures - OARC Responsibilities
C IPV - Administrative Disqualification Appeals Waiver
D IPV - Administrative Disqualification Appeal
.01 IPV - Administrative Disqualification Appeal - Telephone Appeal Process
.02 IPV - Administrative Disqualification Appeal - Time Frames
.03 IPV - Administrative Disqualification Appeal - Notification and Scheduling
.04 IPV - Administrative Disqualification Appeal - Payment Pending the Appeal
.05 IPV - Administrative Disqualification Appeal - Conducting the Appeal
.06 IPV - Administrative Disqualification Appeal - Appeal Decision
.07 IPV - Administrative Disqualification Appeal - Appeal of the Decision
E IPV - Referral for Prosecution
F IPV - Disqualification Procedures
G IPV - Notification of Disqualification
H IPV - Disqualification Penalties
.01 IPV - CA Disqualification Penalties
.02 IPV - NA Disqualification Penalties
I IPV – electronic Disqualified Recipient System (eDRS)
FAA6.F Administrative
01 Administrative - Overview
02 NA as Obligations of the U.S. - Crimes and Offenses
A NA as Obligations of the U.S. - Crimes and Offenses - Court Convictions
B NA as Obligations of the U.S. - Crimes and Offenses - Felony Convictions
C NA as Obligations of the U.S. - Crimes and Offenses - Misdemeanor Convictions
03 Appeals - Overview
A Appeal Hearings - Request Requirements
B Appeals Request - Time Limits
C Appeal Hearings – FAA Office Hearing Request Procedures
.01 Hearing Documentation and Preparation
.02 Continuing Benefits
.03 Adjusting Benefits
D Appeals Specialist Responsibilities
.01 Pre-hearing Conference
.02 Pre-hearing Conference Follow-up
.03 Preparing the Hearing Packet
.04 Hearing Decision Implementation
.05 Hearing Decision Implementation - Affirmed Decision
.06 Hearing Decision Implementation - Reversed Decision
.07 Hearing Decision Implementation - Dismissed Decision
.08 Hearing Decision Implementation - Case Remanded
.09 Hearing Decision Implementation - Preparing and Submitting a Petition to Review
E Appeals – Appeals Filed by FAA
F Appeals - Appeal Request Withdrawals
G Office of Accounts Receivable and Collections (OARC) Procedures
H Appellate Services Administration (ASA), Office of Appeals Responsibilities - Overview
.01 Appellate Services Administration (ASA), Office of Appeals Responsibilities - Hearing Scheduling
.02 Office of Appeals Responsibilities - Group Hearings
.03 Office of Appeals Responsibilities - Conducting Hearings
.04 Office of Appeals Responsibilities - Hearing Decision
.05 Office of Appeals Responsibilities - Hearing Record
I Appeals Board Review of Hearing Decision - Overview
J Judicial Review
Table of Contents
FAA6.G Disaster Nutrition Assistance Program (DNAP)
01 In the Event of a Large-Area Disaster
02 Disaster Nutrition Assistance Program - Overview
03 DNAP - Definitions
04 DNAP - Application Process - Overview
A Application Process - Availability of DNAP Applications
B Application Process - DNAP Applications
C Application Process - DNAP Application Date
D Application Process - DNAP Systems Inquiry
E Application Process - DNAP Interview Requirement
F Application Process - DNAP Budgetary Unit Cooperation
G Application Process - DNAP Time Limits
H Application Process - DNAP Verification and Documentation
I Application Process - DNAP Approval Periods
J Application Process - DNAP Decision Notices
K Application Process - DNAP Renewal
L Application Process - Transition To and From Regular NA
05 DNAP - Nonfinancial Eligibility - Overview
A Nonfinancial Eligibility - Disaster Status
.01 Disaster Status - Disaster-Related Expenses
.02 Disaster Status - Inaccessibility of Liquid Resources
.03 Disaster Status - Loss of Food in the Disaster
.04 Disaster Status - Loss or Inaccessibility of Income
B Nonfinancial Eligibility - Identity of the PI
C Nonfinancial Eligibility - Residency in the Disaster Area
D Nonfinancial Eligibility - DNAP Budgetary Unit
E Nonfinancial Eligibility - DNAP Social Security Number (SSN)
F Nonfinancial Eligibility - Plan to Purchase Food
06 DNAP - Financial Eligibility - Overview
A Financial Eligibility - DNAP Resources
B Financial Eligibility - DNAP Income
C Financial Eligibility - DNAP Expenses
D Financial Eligibility - DNAP Verification
07 DNAP - Eligibility and Benefit Determination - Overview
A Eligibility and Benefit Determination - DNAP Treatment of Income
B Eligibility and Benefit Determination - DNAP Net Income Determination
C Eligibility and Benefit Determination - Maximum Income Limit
D Eligibility and Benefit Determination - DNAP Eligibility and Benefit Amount
E Eligibility and Benefit Determination - Controls to Minimize Duplicate DNAP Food Assistance
08 DNAP - Benefit Issuance - Overview
A Issuance - DNAP Benefit Issuance Security
B Issuance - Replacement of Regular NA and Lost Food
09 DNAP - Appeals
10 DNAP - Overpayment Claim Determinations
11 DNAP - Restoration of Lost Benefits
12 DNAP - General Information - Overview
A General Information - Nondiscrimination
B General Information - Information Available to the Public
C General Information - Using DNAP Benefits
D General Information - NA as Obligations of the U.S. - Crimes and Offenses
E General Information - Release of Information
F General Information - DNAP Case Files
G General Information - Monitoring DNAP Operations
H General Information - Post-Disaster Review
I General Information - DNAP Personnel Requirements
J General Information - DNAP Volunteers
K General Information - DNAP Case File Retention
L General Information – FNS Reporting
FAA6.I Tribal Assistance Programs
01 Tribal Assistance Programs
02 Tribal TANF Assistance Programs
03 Tribal Foster Care (FC)
04 Hopi Tribal TANF Program - Overview
A Eligibility Requirements - Hopi Tribal TANF
B Service Delivery Area (SDA) - Hopi Tribal TANF
C Special Keying Requirements - Hopi Tribal TANF
D Program Requirements - Hopi Tribal TANF
.01 Pregnant Participant Only– Hopi Tribal TANF
.02 Child Only Cases – Hopi Tribal TANF
.03 Employment Referrals – Hopi Tribal TANF
.04 Personal Responsibility Agreement – Hopi Tribal TANF
.05 Income and Resource Exceptions - Hopi Tribal TANF
.06 Lifetime Benefit Limit (LIBL) – Hopi Tribal TANF
.07 TPEP - Hopi Tribal TANF
.08 Sanctions - Hopi Tribal TANF
E Appeal Hearings – Hopi Tribal TANF
F Benefit Determinations – Hopi Tribal TANF
05 Navajo Nation Department for Self Reliance (NNDSR) - Overview
A Eligibility Requirements - NNDSR
B Service Delivery Area (SDA) - NNDSR
C Special Keying Requirements- NNDSR
D Referral Process - NNDSR
E Information Exchange - NNDSR
F Benefit Determinations – NNDSR
06 Pascua Yaqui Tribal TANF (PY‑YOEME)
A Eligibility Requirements - Pascua Yaqui Tribal TANF
B Service Delivery Area - Pascua Yaqui Tribal TANF
C Special Keying Requirements - Pascua Yaqui Tribal TANF
D Referral Process – Pascua Yaqui Tribal TANF
E Information Exchange - Pascua Yaqui Tribal TANF
07 Salt River Pima Maricopa Indian Community LEARN (SRPMIC LEARN)
A Referral Process – SRPMIC
B Information Exchange – SRPMIC
08 White Mountain Apache Tribe (WMAT) TANF - Overview
A Eligibility Requirements - WMAT
B Service Delivery Area (SDA) – WMAT
C Special Keying Requirements - WMAT
D Referral Process - WMAT
E Information Exchange – WMAT TANF
F Benefit Determinations – WMAT TANF
09 San Carlos Apache Tribe TANF – Overview
A Eligibility Requirements - San Carlos Apache Tribe TANF
B Service Delivery Area (SDA) - San Carlos Apache Tribe TANF
C Special Keying Requirements - San Carlos Apache Tribe TANF
D Referral Process – San Carlos Apache Tribe TANF
E Information Exchange – San Carlos Apache Tribe TANF
F Benefit Determinations – San Carlos Apache Tribe TANF
FAA6.J Standards, Fees, and Amounts
01 Dependent Care Amount for CA
02 Federal Poverty Level / Income Standards
A CA Income Standards
.01 A1 Payment Standards
.02 A2 Payment Standards
.03 CA Indigent Sponsored Legal Permanent Resident (36% FPL)
.04 CA Needy Family Test Income Standards (100% FPL)
.05 CA Needy Family Test Income Standards (130% FPL)
.06 CA Income Maximum Test Standards (185% FPL)
.07 CA Income Maximum Test Standards (200% FPL)
B NA Income Standards
.01 NA Gross Monthly Income Eligibility Standard (130% FPL)
.02 NA Net Monthly Income Eligibility Standard (100% FPL)
.03 NA Elderly or Disability Eligibility Standard (165% FPL)
.04 NA Expanded Categorical Eligibility Standard (185% FPL)
.05 200% of Federal Poverty Level (Compromise Overpayment)
.06 DNAP Gross Monthly Income Standard (NA)
.07 DNAP DSED Gross Monthly Income Standard (NA)
C State Assistance Programs Payment Standards
03 NA Deduction Amounts
A NA Homeless Shelter Deduction Amount
B NA Standard Deduction Amount
C NA Shelter Deduction Amount
04 Mileage Standard
05 Minimum NA Allotment
06 Resource Limits
A Maximum CA Resource Limit
B Maximum NA Resource Limit
07 SSI Maximum Benefit Amount
08 Thrifty Food Plan (NA)
09 Utility Allowance Current Amount
10 Self-Employment Expense Deduction
11 AZSNAP Allotment Amounts
12 Winnings Reporting Amount
13 Income Reporting Amount
FAA6.K Code Listings
01 Code Listings - Overview
02 AHCCCS QCA Responsibility Codes List
03 Jobs Status and Reason Codes
A Jobs Status Codes
B Jobs Status Reason Codes
04 Nutrition Assistance Outreach Referral Source Codes
05 LIBL and STBL Hardship Extension Reason Codes
06 TBA Eligibility Codes
A TBA NA Eligible Participation Codes
B TBA NA Ineligible Closure Reason Codes
07 Unemployment Insurance (UI) Pay Type Codes
08 Unemployment Insurance (UI) Disqualification Codes
09 Denial Closure Reason Reference Links
10 Exception Report Reasons
FAA6.M Contact Information
01 Contact Information - Overview
02 DES Child Care Offices by City and ZIP
03 FAA Client Liaison Unit
04 ALTCS Offices
05 Jobs Offices
06 Social Security Administration Contact Information
07 Navajo Nation Department for Self Reliance (NNDSR) Offices
A Aneth, Utah NNDSR Office
B Chinle, Arizona NNDSR Office
C Kayenta, Arizona NNDSR Office
D Shiprock, Arizona NNDSR Office
E Tuba City, Arizona NNDSR Office
F Window Rock, Arizona NNDSR Office
08 Adult Protective Services (APS) Hotline Phone Number
09 Division of Aging and Adult Services (DAAS)
10 AHCCCS Contact Information
A AHCCCS AOIG Address
B AHCCCS Central Eligibility Unit (CEU)
C AHCCCS Eligibility and Enrollment Verification
D AHCCCS Eligibility Control (AC-QCR)
E AHCCCS Freedom to Work
F AHCCCS Health Plan Web Site Information
G AHCCCS ME Web Site Address
H AHCCCS MEQC
I AHCCCS Fraud Prevention Unit (AFPU)
J AHCCCS Quality Control Administration (QCA)
K AHCCCS SSI/MAO Unit
11 FAA Policy Support Navigational Help Desk
12 American Red Cross (AZ)
13 Appeals Processing Unit (APU)
14 Appellate Services Administration (ASA) Office of Appeals (OOA)
15 Arizona Coalition to End Sexual and Domestic Violence
16 Arizona Community Action Association (ACAA)
17 Arizona Industrial Commission
18 Arizona Simplified Nutrition Assistance Program (AZSNAP) Contact Information
19 Arizona State Hospital (ASH)
20 Arizona State Retirement System (ASRS)
21 Automated Status Verification System (ASVS) Help Desk
22 Attorney General
23 Division of Licensing
24 Bureau of Indian Affairs (BIA)
25 Bureau of the Census
26 California Employment Development Department (EDD)
27 Central Arizona Shelter Services (CASS)
28 Colorado River Indian Tribe Social Services
29 Department of Child Safety (DCS)
30 Community Information and Referral Services
31 Community Services Administration
32 ArizonaRxCard Prescription Assistance Program
33 County Recorder Offices
34 DES ADA Coordinator
35 DBME HR Operations
36 DBME Human Resources
37 DCSS Clearinghouse
38 DCSS Customer Service
39 DCSS Offices
40 DCS Contact and Verification
41 Department of Commerce Energy
42 DES Appeals Board
43 DES Contractors for A&AA Administered Payments
44 DES Public Records Request
45 DES Supply Center
46 Department of Labor Address
47 Document Center Location
48 Discrimination Complaint Offices
49 Division of Behavioral Health Services (BHS) License Unit
50 Centralized Document Services (CDS)
51 EBT Unit
52 Employee Fraud Hotline
53 Equal Employment Opportunity Commission
54 FAA EBT Emergency Benefits Unit
55 FAA EBT Support
56 FAA Data Security
57 FAA Employee Benefit Unit (EBU)
58 FAA Systems Help Desk
A FAA Systems Help Desk – Telephone Inquiries
B ServiceNow Employee Center - Reporting System Issues
59 FAA Training
60 FAA Web Site
61 Federal Emergency Management Agency (FEMA)
62 Fidelity Information Services (FIS)
63 Food Distribution Programs on Indian Reservations Contacts
64 DES Fraud Hotline
65 Healthcare for Homeless Clinic
66 Hopi Department of Social Services
67 Hopi Family Assistance Program (HFAP) Tribal TANF Office
68 Hualapai Indian Tribe Human Services
69 Identity Theft Complaints Hotline
70 Industrial Commission
71 Information Risk Management
72 Language Line Solutions
73 Mercy Care Department of Child Safety Comprehensive Health Plan (DCS CHP)
74 National Domestic Violence Hotline
75 National Sexual Assault Hotline
76 Navajo Nation Division of Social Services
77 Native Employment Works (NEW) Offices
A Gila River NEW Program
B Hualapai NEW Program
C Tohono O'odham NEW Program
78 Office of Accounts Receivable and Collections (OARC)
79 Office of Equal Opportunities (OEO)
80 Office of Refugee Resettlement (ORR)
81 Customer Care Center for Health-e-Arizona Plus and FAA
82 HEAplus Interview Line
83 Health-e-Arizona Plus Web Site
84 OPE Offices
85 Opinion Research Corporation (ORC) Macro Employment and Wage Information
86 Office of Budget, Contracts and Reporting
87 Overpayment Unit (OPU)
88 Policy Support Team (PST)
89 Project HOME
90 PY Social Services Department
91 PY Tribal Yoemem Organization for Employment and Member Enhancement Services – Compliance Office
92 Quality Control (QC) - DBME
93 Railroad Retirement Board
94 Records Center
95 Research and Analysis Unit (R&A)
96 Residential Treatment Centers (RTC) AHCCCS Approved
97 Resolution Center Help Desk
98 Risk Management
99 Salt River Pima-Maricopa Indian Community LEARN
100 Salt River Pima-Maricopa Indian Community Social Services Department
101 San Carlos Apache TANF Office – Nnee Bich’ o Nii
102 San Carlos Apache Tribe Social Services Department
103 Secretary of State
104 Solution Staffing Employment and Wage Information
105 State Mailroom
106 State Switchboard Operator
107 SNAP CAN Program Contact Information
108 Tohono O’odham Nation Child Welfare
109 TPL Information Sent to AHCCCS and DCSS
110 Trade Adjustment Act (TAA)
111 TPEP Work Program Provider Offices
112 UI - Benefit Processing Unit
113 Filing for Unemployment Insurance (UI) Benefits
114 U.S. Citizenship and Immigration Service (USCIS)
115 U.S. Department of Agriculture (USDA FNS)
116 U.S. HUD (Arizona)
117 U.S. Postal Service Web Site
118 Useful Web Site Addresses
A Arizona State Medical Program Sites
B Government Sites
.01 Arizona Government Sites
.02 Maricopa County Government
.03 Other Government Sites
C Search Engines
D Yellow Pages
E Financial Sites
F Prescription Assistance Sites
G Miscellaneous Web Sites
119 Veterans Administration
120 Verification Information System (VIS)
121 Vital Statistics Offices
122 Voluntary Agencies (VOLAGs)
A Phoenix VOLAGs or RAs
B Tucson VOLAGs or RAs
123 Wells Fargo Account Verification
124 Wendy's Employment and Wage Information
125 White Mountain Apache TANF Referral Office
126 WIC (Women, Infants, and Children) Hotline
127 Yavapai-Apache Nation Social Services Department
128 FAA Mailing Address and Fax Number
129 Arizona Out of State Benefit Information
FAA6.N Examples
01 Examples - Overview
02 Eligibility Information System (EIS) Examples
A Monthly Rollover Example
03 Verification/Cooperation Examples
A Questionable Information Example
04 Address (ADDR) Examples
A Non-Traditional Residential Addresses Example
B Keying ADDR Example
05 Setup Participations (SEPA) Examples
A Optional CA Participants Example
06 Program and Person Alerts (PRAP) Examples
A Imposing Sanction Example 1
B Imposing Sanction Example 2
C Sanction Duration Example 1
D Sanction Duration Example 2
E Inactive Case Example 1
F Inactive Case Example 2
G Reapplication After CA Sanction Example 1
H Reapplication After CA Sanction Example 2
I Sanction Level Example 1
J Sanction Level Example 2
07 Welfare Reform (WERE/CODC/CODF) Examples
A New FBCP Example 1
B Time Limit Extension – Jobs Program Compliance Example 1
C Time Limit Extension – Jobs Program Compliance Example 2
D New FBCP Example 2
E Determining FBCP Example 1
F Determining FBCP Example 2
G Eligibility Window Example 1
H Eligibility Window Example 2
I Eligibility Window Example 3
J Eligibility Window Example 4
K Eligibility Window Example 5
08 Specified (Caretaker) Relative/Deprivation (SPRD) Examples
A No Deprivation Example
B Tribal CA-PG Eligibility Example
09 Financial Accounts (FIAC) Examples
A Joint Accounts Example 1
B Joint Accounts Example 2
C Joint Accounts Example 3
10 Cash Assistance Resource Determination (AFRD) Examples
A Sole & Separate Resources of Stepparents Example (CA/NA)
B Sale or Transfer of Resources (CA) Example
11 Changes Examples
A Verified Timely Example 8 (ST)
B Verified Timely Example 9 (ST)
C Verified Timely Example 10 (ST)
D Verified Timely Example 11 (ST)
E Verified Timely Example 12 (NA/ST)
12 Participant Maintenance Examples
A Adding More Than One Participant Example 1 (CA/NA)
B Adding More Than One Participant Example 2 (CA/NA)
C Remove Participant From NA Renewal Example 1
D Remove Participant From NA Renewal Example 2
13 NA Compromise Examples
A Compromise Household Example
14 Disaster Nutrition Assistance Program (DNAP) Examples
A DNAP Disaster Approval Periods Example
15 Glossary and Acronym Examples
A Break in Benefits Example
B Federal Means Tested Example
C Other Related Common Child Example
D Other Related Half Sibling Example
E Parent of Stepparent Example
F TCC Eligibility Example
16 State Assistance Authorization (STAA) Examples
A Spouse's CA Share Example (STA)
B Zero Pay Example 1 (STA)
C Zero Pay Example 2 (STA)
D Weekly Income Example (STA)
E Bi-Weekly Income Example (STA)
F Actual Income Example 1 (STA)
G Actual Income Example 2 (STA)
H Projecting Income Example 1 (STA)
I Projecting Income Example 2 (STA)
J Projecting Income Example 3 (STA)
K Contract Income Example (STA)
17 State Assistance Benefit Selection (STAB) Examples
A Verified Timely Example 1 (STA)
B Verified Timely Example 2 (STA)
C Verified Timely Example 3 (STA)
D Verified Timely Example 4 (STA)
E Verified Timely Example 5 (STA)
18 Rolling Past Current System Month Examples
A Rolling Past CSM Example 1
B Rolling Past CSM Example 2
C Rolling Past CSM Example 3
D Rolling Past CSM Example 4
FAA6.Q Glossary Terms
01 Glossary Terms - Overview
A Glossary Terms Beginning with A - Overview
.01 Abandoned Child Definition
.02 Abandoned Residency Definition
.03 ABEND Definition
.04 ABLE Accounts Definition
.05 ABAWD (Able Bodied Adult Without Dependents) Definition
.06 Actual Transportation Costs Definition
.07 Acute Definition
.08 Administrative Disqualification Hearing Definition
.09 Administrative Law Judge Definition
.10 Adoption Subsidy Definition
.11 Adult Definition
.12 Adult Child Definition
.13 AFDC Definition
.14 Aged Definition
.15 Agency Error Definition
.16 AHCCCS Definition
.17 AHCCCS Health Insurance Definition
.18 AHCCCS I.D. Definition
.19 AHCCCS Referral System Definition
.20 AHCCCS Roster Date Definition
.21 Allotment Definition
.22 ALTCS Definition
.23 American Indian Definition
.24 Animals Definition
.25 Appeal Hearing Definition
.26 Appellant Definition
.27 Applicants Definition
.28 Approval Period Definition
.29 Arizona CopperRx Card Definition
.30 Assessed Value Definition
.31 Assignment of Rights Definition
.32 Assistance Payments Definition
.33 Assistance Unit Definition
.34 Authentication Definition
.35 Authorized Benefit Definition
.36 Authorized Representative Definition
.37 Auto Authorization Definition
.38 Autopopulate Definition
.39 Auto Change Tracking System (ACTS) Definition
.40 AZTECS Definition
B Glossary Terms Beginning with B - Overview
.01 Beneficiary and Earnings Data Exchange (BENDEX) Definition
.02 Benefit Level Definition
.03 Beneficiary Definition
.04 Benefit or Budget Month Definition
.05 Billboard Sales Definition
.06 Boarders Definition
.07 Boarding House Definition
.08 Bona Fide Employment Offer Definition
.09 Break in Benefits Definition
.10 Break in Employment Definition
.11 Budget Print Definition
.12 Budgetary Unit Definition
.13 Burial Plot Definition
.14 Business Hours Definition
C Glossary Terms Beginning with C - Overview
.01 Career and Technical Education (CTE) Program
.02 CA Budgetary Unit Definition
.03 CA Supportive Services Definition
.04 Cafeteria Plan Definition
.05 Calendar Month Definition
.06 Calendar Quarter Definition
.07 Calendar Year Definition
.08 Caretaker Relative Definition
.09 Case Definition
.10 Case Audit Definition
.11 Case File Definition
.12 Case Involvement Definition
.13 Case Number Definition
.14 Case Read Definition
.15 Caseload Definition
.16 Cash Contributions Definition
.17 Cash Gifts Definition
.18 Catastrophic Illness Definition
.19 Chapter House Definition
.20 Child Care Provider Definition
.21 Child Only Case Definition
.22 Chronic Definition
.23 Client Identifying Number Definition
.24 Closed Record State Definition
.25 Code Tables Definition
.26 Color of Law Definition
.27 Common Law States Definition
.28 Communal Dining Facility Definition
.29 Compensation Definition
.30 Computer File Definition
.31 Conflict Service Dates Definition
.32 Contiguous Property Definition
.33 Copayment Definition
.34 Corporation Definition
.35 Correction Mode Definition
.36 Court Supervision Definition
.37 Covered Birth Defect Definition
.38 Cryptocurrency Definition
.39 Current Market Value Definition
.40 Current Month Definition
.41 Current Support Definition
.42 Current System Month Definition
D Glossary Terms Beginning with D - Overview
.01 Date of Discovery Definition
.02 Daylight Saving Time (DST) Definition
.03 Days Definition
.04 Deferred Action for Childhood Arrivals (DACA) Definition
.05 Division of Benefits and Medical Eligibility (DBME) Definition
.06 Division of Child Support Services (DCSS) Definition
.07 DCSS Locator Services Definition
.08 Department of Child Safety (DCS) Definition
.09 DCS or Tribal Placement Provider Definition
.10 Deauthorization Definition
.11 Demographic Information Definition
.12 Denial Definition
.13 Deprivation Definition
.14 Disqualified Definition
.15 Disregard Definition
.16 Region Appeal Hearing Specialist Definition
.17 Division of Behavioral Health Services (DBHS) Definition
.18 Domestic Partner Definition
.19 Domestic Violence Shelter Definition
.20 DOTS Locations Definition
.21 Due process Definition
E Glossary Terms Beginning with E - Overview
.01 Earned Income Definition
.02 Educational Income Definition
.03 eDRS (electronic Disqualified Recipient System) Definition
.04 Educational Tuition Definition
.05 Electronic Pay Card Definition
.06 Eligibility Information System Definition
.07 Emancipated Minor Definition
.08 Employing and Moving People Off Welfare and Encouraging Responsibility (EMPOWER) Definition
.09 Encumbrances Definition
.10 ENTER Definition
.11 Equity Value Definition
.12 Exparte Definition
.13 Expunged Benefits Definition
F Glossary Terms Beginning with F - Overview
.01 FAA Pilot Programs Definition
.02 Facility Definition
.03 Fail Definition
.04 Fair Consideration Definition
.05 Fair Labor Standards Act Definition
.06 Family and Medical Leave Act (FMLA) Definition
.07 Family Assistance Administration Definition
.08 Family Definition
.09 Father Definition
.10 Federal Means Tested Public Benefits Definition
.11 Fee for Service Definition
.12 Federal Insurance Contribution Act Definition
.13 Field Warrant Definition
.14 First Cousin Once Removed Definition
.15 Fixed Rate Definition
.16 Flat Rate or Flat Amount Definition
.17 Fleeing Felon Definition
.18 Flex Income Definition
.19 Food and Nutrition Service (FNS) Definition
.20 Food Stamp Act Definition
.21 Food Stamp Benefits Definition
.22 Formal Child Care Definition
.23 Foster Care Definition
.24 Fraud Definition
.25 FTI Security Incident Definition
.26 Full Month Income Definition
.27 Funeral Agreement Definition
G Glossary Terms Beginning with G - Overview
.01 General Assistance Definition
.02 General Complaint Definition
.03 Gross Earned Income Definition
.04 Gross Income Definition
.05 Group Living Arrangement (GLA) Definition
.06 Guaranteed Enrollment Definition
H Glossary Terms Beginning with H - Overview
.01 Halfway House Definition
.02 Hardship Definition
.03 Head of Household Definition
.04 Health Care Provider Definition
.05 Health Insurance for Parents (HP) Definition
.06 Health Plan Definition
.07 Help Desk Definition
.08 Help Screen Definition
.09 High or Low Checks Definition
.10 High Level Client Index Definition
.11 Health Insurance Portability and Accountability Act of 1996 (HIPAA) Definition
.12 Health Maintenance Organization (HMO) Definition
.13 Helping Others Manage Effectively (Home) Definition
.14 Homelessness Definition
.15 Hospital Designated Representative Definition
.16 Hospital Appeal Hearing Specialist Definition
.17 Hospital Patient Representative Definition
.18 Hospitalized Applicants Definition
.19 Household Definition
.20 Household Composition Definition
.21 Housing Unit Definition
I Glossary Terms Beginning with I - Overview
.01 llegal Drug Definition
.02 Imaged Case Definition
.03 Immigration and Naturalization Service (INS) Definition
.04 Inadvertent Household Error (IHE) Definition
.05 Incapacitated Definition
.06 Income Deduction Definition
.07 Income Request Period Definition
.08 Income Source Definition
.09 Income Standard Definition
.10 Incompetent Participant Definition
.11 Indian Health Services Definition
.12 Indian Tribe Definition
.13 Individual Definition
.14 Individual Development Account (IDA) Definition
.15 Indigent Sponsored Noncitizen Definition
.16 Informal Child Care Definition
.17 Initial Application Definition
.18 In-Kind Benefit Definition
.19 Inmate Definition
.20 Institution Definition
.21 Institution of Higher Education Definition
.22 Institution of Post Secondary Education Definition
.23 Intentional Program Violation (IPV) Definition
.24 Interface Definition
.25 International Organization Definition
.26 Involvement Definition
.27 Itinerant Site Definition
.28 IV-D Definition
J Glossary Terms Beginning with J - Overview
.01 Job Training Partnership Act Definition
.02 Julian Date Definition
K Glossary Terms Beginning with K - Overview
.01 Kelley Blue Book Definition
L Glossary Terms Beginning with L - Overview
.01 Lag Quarters Definition
.02 Language Line Client I.D. Definition
.03 Lawfully Residing Definition
.04 Leaseholder Definition
.05 Legal Employment Definition
.06 Legal Guardian Definition
.07 Legal Permanent Guardian Definition
.08 Legal Process Definition
.09 Legally Responsible Adult Definition
.10 Lifetime Benefit Limit (LIBL) Definition
.11 Limited English Proficiency (LEP) Definition
.12 Limited English Proficiency (LEP) Binder Definition
.13 Limited Liability Company (LLC) Definition
.14 Liquid Resources Definition
.15 Lump Sum Definition
M Glossary Terms Beginning with M - Overview
.01 MA Transplant Cases Definition
.02 Management Evaluation Definition
.03 Married Minor Definition
.04 Meal Delivery Service Definition
.05 Medicaid Definition
.06 Medical Event Definition
.07 Medical Loss Ratio Rebate Definition
.08 Medical Provider Definition
.09 Medical Support Definition
.10 Medically Qualified Source Definition
.11 Medicare Definition
.12 Medicare Savings Program Definition
.13 Medicare Supplemental Insurance Definition
.14 Medicinal Marijuana Definition
.15 Member Definition
.16 Menus Definition
.17 Mercy Care Department of Child Safety Comprehensive Health Plan (DCS CHP)
.18 Minimum Wage Federal and State Definition
.19 Minor Definition
.20 Minor Parent Definition
.21 Motor Vehicle Division (MVD) Website Photo Definition
N Glossary Terms Beginning with N - Overview
.01 National Voter Registration Act Of 1993 (NVRA)
.02 Net Income Definition
.03 New Application Definition
.04 Newborn Reports Definition
.05 Noncitizen Definition
.06 Noncovered Earnings Definition
.07 Nonliquid Resources Definition
.08 Nonparent Caretaker Relative (NPCR) Definition
.09 Nonparticipant Definition
.10 Nonprofit Food Cooperative Definition
.11 Nonrelative Definition
.12 Non-Traditional Residential Addresses
.13 Nonwork Time
.14 Notice of Adverse Action (NOAA) Definition
.15 Numident Information Definition
.16 Nutrition Assistance (NA) Benefits Definition
.17 Nutrition Assistance Head of Household Definition
.18 Nutrition Assistance Lead Participant Definition
.19 Nutrition Assistance Household Definition
.20 Nutrition Assistance Trafficking Definition
O Glossary Terms Beginning with O - Overview
.01 Occasional Definition
.02 Offsetting Definition
.03 OnBase Definition
.04 Open Record State Definition
.05 Other Related Definition
.06 Overpayment Definition
.07 Overpayment Date of Discovery Definition
.08 Overpayment Unit (OPU) Definition
P Glossary Terms Beginning with P - Overview
.01 Parental Control Definition
.02 Parents Definition
.03 Parole Definition
.04 Participants Definition
.05 Participation Codes Definition
.06 Pawn Income Definition
.07 Pend Definition
.08 Per Capita Income Definition
.09 Personal Responsibility Agreement Definition
.10 Personnel Control Number Definition
.11 Petition for Review Definition
.12 Piecework Definition
.13 Prepaid Medical Management Information System (PMMIS) Definition
.14 Point of Service Plan (POS) Definition
.15 Position on Application or Position Number Definition
.16 Post Traumatic Stress Disorder Definition
.17 Potential Overpayment (POP) Definition
.18 Preferred Provider Organization (PPO) Definition
.19 Premium Definition
.20 Prima Facie Determination
.21 Primary Informant (PI) Definition
.22 Primary Source of Information Definition
.23 Prudent Person Concept
.24 Primary Wage Earner Definition
.25 Probation Definition
.26 Processed Definition
.27 Program Definition
.28 Program Status Definition
.29 Project Area Definition
.30 Prorated Benefits Definition
.31 Prospective Budgeting Definition
.32 Prospective Eligibility Definition
.33 Prospective Ineligibility Definition
.34 Providers Definition
.35 PRWORA Definition
.36 Public Assistance Definition
.37 Public Charge Definition
.38 Public Consulting Group Definition
.39 Public Housing Definition
Q Glossary Terms Beginning with Q - Overview
.01 QC Review Numbers Definition
.02 Qualified Individual Definition
.03 Qualified Medicare Beneficiary Definition
.04 Quality Control Review Definition
.05 Quarters of a Year Definition
.06 Quarter of Coverage Definition
.07 Quarter of Coverage History Definition
.08 Questionable Information Definition
R Glossary Terms Beginning with R - Overview
.01 Ratio Utility Billing (Rubs) Definition
.02 Real Property Definition
.03 Recertification Definition
.04 Recipient Definition
.05 Recoupment Definition
.06 Reduction in Work Effort Definition
.07 Refugee Definition
.08 Registering Applications Definition
.09 Registration Quick Definition
.10 Regular NA Case Definition
.11 Reinsurance Definition
.12 Relative Definition
.13 Renewal Application Definition
.14 Repatriate Definition
.15 Representative Definition
.16 Research and Analysis Unit Definition
.17 Resident Definition
.18 Resource Definition
.19 Respite Care Definition
.20 Responsible Participant Definition
.21 Retirement Accounts Definition
.22 Retirement Survivor’s Disability Insurance (RSDI) Definition
.23 Restricted Loan Definition
.24 Retroactive Benefits Definition
.25 Reverse Mortgage Definition
.26 Revert Program to Open Definition
.27 Review Definition
.28 Rolling EBT Time Frame Definition
.29 Rolling Past Current System Month Definition
.30 Roomer Definition
S Glossary Terms Beginning with S - Overview
.01 S Corporation Definition
.02 Same-Sex Marriage States Definition
.03 Sanction Definition
.04 Satisfactory Arrangements Definition
.05 Security Definition
.06 Security Key Definition
.07 Self-Employment Definition
.08 Self-Employment Contribution Act Definition
.09 Severance Pay Definition
.10 Sibling Definition
.11 Special NA Cases Definition
.12 Specified Low Income Medicare Beneficiary (SLMB) Definition
.13 Spouse Definition
.14 Standard Filing Unit Definition
.15 Standard of Basic Needs Definition
.16 State Benefit Limit (STBL) Definition
.17 State Data Exchange (SDX) Definition
.18 State Employees Definition
.19 State Holidays Definition
.20 State Verification Exchange System (SVES) Definition
.21 Statused Definition
.22 Stay Definition
.23 Stepparent Definition
.24 Strike Definition
.25 Subsidized Housing Definition
.26 Suitable Definition
.27 Summer Youth Employment and Training Program (SYETP) Definition
.28 Supplemental Security Income (SSI) Definition
.29 Supportive Networks Definition
.30 SSI Medical Assistance Only (SSI MAO) Definition
.31 SSI No-Pay Status Definition
.32 SSI Suspend Status Definition
.33 SSI Non-Pay Status Definition
.34 Swap Meets Definition
T Glossary Terms Beginning with T - Overview
.01 Table Definition
.02 TANF Benefits or Services Definition
.03 TCC Eligibility Period Definition
.04 Terminate Definition
.05 Third-Party Payroll Verification Source Definition
.06 Third-Party Source Definition
.07 Thrifty Food Plan Definition
.08 Time Limited Assistance Definition
.09 Timeliness Definition
.10 Tipped Worker Definition
.11 TIPS Transfer Definition
.12 Treatment Provider Definition
.13 Trust Definition
.14 Trustee Definition
U Glossary Terms Beginning with U - Overview
.01 Unclear Information Definition
.02 Undocumented Noncitizen Definition
.03 Undue Hardship Definition
.04 Unearned Income Definition
.05 United States Citizen Definition
.06 Unity Forms Definition
.07 Unpaid Work Experience (UWE) Definition
.08 Unrestricted Loan Definition
.09 Unsubsidized Employment Definition
.10 Unwed Minor Parent Definition
.11 Update Definition
.12 Upload into OnBase Definition
V Glossary Terms Beginning with V - Overview
.01 Valid Address Definition
.02 Verified Upon Receipt Definition
.03 ViewCenter Definition
.04 Virtual Print Driver (VPD) Definition
.05 Visitor Definition
.06 Voluntary Agency (VOLAG) Definition
.07 Vulnerable Persons Definition
W Glossary Terms Beginning with W - Overview
.01 Wire Third Party Query (WTPY) Definition
.02 White Mountain Apache Tribal TANF Child (WMAT Child) Definition
.03 Worker Definition
.04 Workforce Innovation and Opportunity Act (WIOA) Definition
.05 Work Registrant Definition
X Glossary Terms Beginning with X - Overview
Y Glossary Terms Beginning with Y - Overview
.01 Yard Sale Definition
Z Glossary Terms Beginning with Z - Overview
.01 Zero-Pay Periods Definition
FAA6.QR At Glossary Terms and Acronyms – Reformat
01 Glossary Terms
A Glossary Terms Beginning with A
B Glossary Terms Beginning with B
C Glossary Terms Beginning with C
D Glossary Terms Beginning with D
E Glossary Terms Beginning with E
F Glossary Terms Beginning with F
G Glossary Terms Beginning with G
H Glossary Terms Beginning with H
I Glossary Terms Beginning with I
K Glossary Terms Beginning with K
L Glossary Terms Beginning with L
M Glossary Terms Beginning with M
N Glossary Terms Beginning with N
O Glossary Terms Beginning with O
P Glossary Terms Beginning with P
Q Glossary Terms Beginning with Q
R Glossary Terms Beginning with R
S Glossary Terms Beginning with S
T Glossary Terms Beginning with T
U Glossary Terms Beginning with U
V Glossary Terms Beginning with V
W Glossary Terms Beginning with W
Z Glossary Terms Beginning with Z
02 Acronym List
FAA6.S The Renewal Process (Renewals)