Help Desk Definition
A service provided to DES employees to assist with computer or navigational problems that cannot be solved at the local office level.
The available help desks are as follows:
The FAA Systems Help Desk can help resolve software and screen related problems.
The Resolution Center Help Desk resolves hardware and equipment related problems (e.g. terminals or printers need reset).
The FAA Policy Support Navigational Help Desk assists in navigating through the CNAP Manual to find specific policy.