Appeal Hearings - Request Requirements
A participant, representative, or responsible adult in the budgetary unit has a right to request a formal appeal when they disagree with a decision or action taken by FAA. They have a right to ask for a formal review of their case that may or may not affect the participation of the budgetary unit. This review is called an appeal hearing.
An appeal hearing may be conducted for a reason that includes, but is not limited to, the following:
●An application is denied.
●A request for supplemental or replacement benefits is denied, or action is not taken within the applicable time frame.
●Benefits have been reduced or stopped.
●An overpayment determination or amount of an overpayment is disputed.
●Action has not been taken on a reported change.
●A CA or NA EBT transaction is disputed. See EBT Account Adjustments for more information on a disputed transaction.
When the
appellant(g) receives a notice of benefits reduced or stopped and submits an appeal before the effective date of the adverse action, they are eligible for continued benefits.
When benefits are continued, pending an appeal, the appellant may be required to pay back any benefits for which they are not eligible. See
Continuing Benefits for more information.
NOTE Appellants are not eligible for continued benefits when benefits are reduced or stopped due to a mass change. See
Mass Changes for more information.
When the Administrative Law Judge remands the issue back to the FAA office for a new determination, the appellant has the right to file an appeal on the new decision. When the appellant files an appeal on the new decision, the appellant is entitled to request continued benefits under a new 60-calendar time frame.
Any of the following may be used to request an appeal hearing:
●Hearing Request (FAA‑0098A) form
●Hearing form included with any decision notice
●Written statement from the appellant or representative
●Verbal request through any of the following:
In person at any DES office
Via telephone call to any of the following:
●Centralized Customer Care Center at 1-855-HEA-PLUS (1-855-432-7587)
●Appeals Processing Unit (APU) at 602-774-9279
●Office of Appeals at 602-771-9019 or Toll Free at 877-528-3330.
NOTE When a verbal appeal request is received, FAA completes the Verbal Hearing Request (FAA-0098B) form.
A written hearing request, including any supporting documentation, can be submitted through any of the following:
●Fax to any of the following:
The Appeals Processing Unit (APU) at 602-257-7058
The Office of Appeals at 602-257-7056
●Mail to:
Department of Economic Security – Appeals
PO Box 19009
Phoenix, AZ 85005-9009
NOTE When none of the options for continued benefits are selected, benefits may continue automatically. The appellant may be required to pay back any benefits for which they are not eligible.
When HEAplus is unavailable, FAA completes all of the following:
●Upload the appeal hearing request to OnBase.
●Fax the hearing request document to all of the following within two
workdays(g):
FAA EBT Support, via email when applicable
Policy and procedures regarding Hopi Tribal TANF or Pascua Yaqui Tribal TANF appeal hearings are outlined as follows: