Resolution Center Help Desk
The Resolution Center Help Desk is operated by the Division of Technology Services (DTS) Customer Service Support Center (CSSC). The Resolution Center Help Desk assists with PC, mainframe, voice and software issues. FAA Policy Manual Internet access problems are referred to specified Help Desk staff for resolution.
The phone numbers for the Resolution Center Help Desk are as follows:
●(602) 364-4419
●(888) 875-7144
The fax number is as follows:
●(602) 542-6589
The hours of availability for the Resolution Center Help Desk are as follows:
●Monday through Friday:
6:00 a.m. - 6:00 p.m. (Mountain Standard Time**)
●Saturday:
(not available)
●Sunday:
(not available)
●State holidays:
(not available)
For employees that need additional information, see the Help Desks for FAA Employees or the FAA Policy Support
SharePoint Helpful links section. (Internal use only).
**The Resolution Center Help Desk does not observe
Daylight Saving Time(g).