• FAA1.A Background and Introduction
  • 01 Background and Introduction - Overview
  • 02 Conflict of Interest
    • A Conflict of Interest – Employee, Contractor, Volunteer, Temporary Employee Reporting Responsibilities
    • B Conflict of Interest – Supervisor Reporting Responsibility
  • 03 Address Confidentiality Program (ACP)
  • 04 Handling Special Cases - Overview
    • A Handling Special Cases – DBME Employees
      • .01 Handling DBME Employee Cases - Reporting Case Participation
      • .02 Handling DBME Employee Cases - Completing Interviews
      • .03 Handling DBME Employee Cases - Submitting Verification
      • .04 Handling Employee Cases – Receipt of an EBT Card
    • B Handling Special Cases – Contractors, Volunteers or Temporary Employees
      • .01 Handling Special Cases – Contractors, Volunteers or Temporary Employees – Reporting Case Participation
      • .02 Handling DBME Employee Cases Interviews - Contractors, Volunteers, or Temporary Employees
      • .03 Handling DBME Employee Cases – Submitting Verification – Contractors, Volunteers, or Temporary Employees
      • .04 Handling Special Cases – Contractors, Volunteers or Temporary Employees – Receipt of an EBT Card
    • C Handling Special Cases - Relatives
    • D Handling Special Cases – Co-workers and Co-worker’s Relatives
    • E Handling Special Cases - Other Nonrelative Conflict of Interest Cases
    • F Handling Special Cases – Requests for Reasonable Accommodations
      • .01 Handling Accommodation Requests – Visual Impairments
    • G Handling Special Cases - Impartiality
    • H Handling Special Cases - Address Confidentiality Program (ACP)
    • I Handling Special Cases – Customers Under the Influence
  • 05 Inappropriate, Suspicious, or Potentially Fraudulent Activity - Overview
    • A Suspicious or Potentially Fraudulent Activity – Employee, Contractor, Volunteer or Temporary Employee Reporting
    • B Suspicious or Potentially Fraudulent Activity - FAA Office Manager (LOM) Reporting Responsibilities
    • C Suspicious or Potentially Fraudulent Activity - RPM, APM, or Section Manager Reporting Responsibilities
    • D Suspicious or Potentially Fraudulent Activity - Program Administrator (PA) Reporting Responsibilities
  • 06 Outside Agencies
    • A Outside Agencies - Arizona Health Care Cost Containment System (AHCCCS)
  • 07 Program Eligibility Factors - Overview
• FAA1.B Time Frames
  • 01 Time Frames - Overview
  • 02 Time Frames for Requesting Verification - Overview
    • A Time Frames for Requesting Verification at Interview
    • B Time Frames for Requesting Verification by Mail
    • C Ten Day Verification Period Extension
  • 03 Time Frames for Determining Eligibility - Overview
  • 04 Time Frames for New Applications - Overview
    • A CA New Application Time Frames
    • B NA New Application Time Frames
    • C NA Expedite Applications
    • D NA Expedite Applications With Postponed Verification
  • 05 Renewal Application Time Frames - Overview
    • A CA Renewal Application Time Frame
    • B NA Renewal Application Time Frames
      • .01 Timely or Untimely NA Renewal Application Time Frames
      • .02 Providing Verification at NA Renewal
      • .03 Compliance with NA Renewal Requirements After the Approval Period Ends
  • 06 Application Denials - Overview
  • 07 NA Participant Complies in the Second 30 Day Period - Overview
    • A NA Participant Completes the Interview in the Second 30 Day Period
    • B NA Participant Provides Verification in the Second 30 Day Period
  • 08 Delays in the Eligibility Determination - Overview
  • 09 Untimely Reason Codes - Overview
    • A Untimely Reason Codes - FAA Caused Delays - All Programs (SC, EP)
    • B Untimely Reason Codes - Participant Caused Delays - All Programs (CR, CV)
    • C Untimely Reason Codes - Good Cause (UC)
  • 10 Denial Closure Hierarchy - Overview
  • 11 Determining Length of Eligibility - Overview
  • 12 Time Frames for Registering the Application - Overview
• FAA1.C Rights and Responsibilities
  • 01 Participant Rights
    • A Right to a Copy of the Rights and Responsibilities
      • Policy
      • Legal Authorities
    • B Right to Confidential Case Information
      • Policy
      • Verification
      • Legal Authorities
    • C Right to First Contact Resolution
      • Policy
      • Verification
      • Legal Authorities
    • D Right to Know About Penalties
      • Policy
      • Legal Authorities
    • E Right to Know That EBT Accounts are Monitored
      • Policy
      • Legal Authorities
    • F Right to One Free EBT Card Replacement
      • Policy
      • Legal Authorities
    • G Right to Register to Vote
      • Policy
      • Legal Authorities
    • H Right to an Appeal Hearing
      • Policy
      • Legal Authorities
    • I Right to File an Application
      • Policy
      • Legal Authorities
    • J Right to Request a Change in FAA Worker
      • Policy
      • Legal Authorities
    • K Right to File a Complaint
      • .01 Discrimination Complaint
        • Policy
        • Legal Authorities
      • .02 General Complaint
        • Policy
        • Legal Authorities
    • L Right to Request Translation Services
      • Policy
      • Legal Authorities
  • 02 Participant Responsibilities
    • A Providing Verification
      • Policy
      • Legal Authorities
    • B Cooperating With the Eligibility Process
      • Policy
      • Legal Authorities
    • C Reporting Changes
      • Policy
      • Legal Authorities
    • D Responsibility to Cooperate with Quality Control (QC)
      • Policy
      • Legal Authorities
  • 03 Agency Responsibilities
    • A Notifying Participants of Actions Regarding Their Benefits
      • Policy
      • Legal Authorities
    • B Data Collection
      • Policy
      • Verification
      • Legal Authorities
    • C Rules and Regulations
      • Policy
      • Legal Authorities
    • D Voter Registration
      • Policy
      • Legal Authorities
• FAA1.D Programs Administered by FAA
  • 01 NA Programs
    • A The Nutrition Assistance Program
      • Policy
      • Legal Authorities
    • B Arizona Simplified Nutrition Assistance Program (AZSNAP)
      • Policy
      • Legal Authorities
    • C Elderly Simplified Application Project (ESAP)
      • Policy
      • Verification
      • Legal Authorities
  • 02 CA Programs and Supportive Services
    • A The Cash Assistance (CA) Program
      • Policy
      • Legal Authorities
    • B CA Foster Care (FC)
      • Policy
      • Legal Authorities
    • C CA Supportive Services
      • Policy
      • Legal Authorities
    • D Grant Diversion
      • Policy
      • Verification
      • Legal Authorities
    • E Two-Parent Employment Program (TPEP)
      • Policy
      • Legal Authorities
• FAA1.G Display Table Values
  • 01 Display Table Values - Overview
  • 02 Display Table Values Field Descriptions
• FAA1.H Benefit Replacement Procedures
  • 01 Replacement of Benefits – Replacement Issuance
    • A Replacement Issuance of Benefits - Food Destroyed in a Disaster
    • B Replacement Issuance of Benefits - Food Destroyed by Misfortune
  • 02 Returned/Redirect Benefits - Overview
  • 03 FSMI - Purpose
  • 04 NA Manual Issuance - Overview
  • 05 FSRE - Purpose
  • 06 FIWI - Purpose
  • 07 BERE - Purpose
  • 08 Benefit Resend - Overview