FAA1.A Background and Introduction
01 Background and Introduction - Overview
02 Cash and Nutrition Assistance Policy (CNAP) Manual - Overview
A CNAP Manual - Format
B CNAP Manual - Referencing Policy
03 Agency Principles - Overview
A Agency Principles - Operating Principles
B Agency Principles - Right to File an Application
C Agency Principles - Right to Request a Change in FAA Worker
D Agency Principles - Nondiscrimination
E Agency Principles - Right to File a Discrimination Complaint
F Agency Principles - Verbal Discrimination Claims
G Agency Principles - Right to File a General Complaint
04 Conflict of Interest
A Conflict of Interest – Employee, Contractor, Volunteer, Temporary Employee Reporting Responsibilities
B Conflict of Interest – Supervisor Reporting Responsibility
05 Address Confidentiality Program (ACP)
06 Handling Special Cases - Overview
A Handling Special Cases – DBME Employees
.01 Handling DBME Employee Cases - Reporting Case Participation
.02 Handling DBME Employee Cases - Completing Interviews
.03 Handling DBME Employee Cases - Submitting Verification
.04 Handling Employee Cases – Receipt of an EBT Card
B Handling Special Cases – Contractors, Volunteers or Temporary Employees
.01 Handling Special Cases – Contractors, Volunteers or Temporary Employees – Reporting Case Participation
.02 Handling DBME Employee Cases – Interviews - Contractors, Volunteers, or Temporary Employees Interviews
.03 Handling DBME Employee Cases – Submitting Verification – Contractors, Volunteers, or Temporary Employees
.04 Handling Special Cases – Contractors, Volunteers or Temporary Employees – Receipt of an EBT Card
C Handling Special Cases - Relatives
D Handling Special Cases – Co-workers and Co-worker’s Relatives
E Handling Special Cases - Other Nonrelative Conflict of Interest Cases
F Handling Special Cases – Requests for Reasonable Accommodations
.01 Handling Accommodation Requests – Visual Impairments
G Handling Special Cases - Impartiality
H Handling Special Cases - Address Confidentiality Program (ACP)
I Handling Special Cases – Customers Under the Influence
07 Inappropriate, Suspicious, or Potentially Fraudulent Activity - Overview
A Suspicious or Potentially Fraudulent Activity – Employee, Contractor, Volunteer or Temporary Employee Reporting
B Suspicious or Potentially Fraudulent Activity - FAA Office Manager (LOM) Reporting Responsibilities
C Suspicious or Potentially Fraudulent Activity - RPM, APM, or Section Manager Reporting Responsibilities
D Suspicious or Potentially Fraudulent Activity - Program Administrator (PA) Reporting Responsibilities
08 Interpreter or Translator Needed - Overview
A Translation Services for Hard Copy Verification
B Translation Services for Notices
C Communication with Hearing-Impaired Customers
09 Outside Agencies
A Outside Agencies - Arizona Health Care Cost Containment System (AHCCCS)
10 Programs Administered by FAA - Overview
A Programs Administered by FAA - Cash Assistance (CA) - Overview
.01 Programs Administered by FAA - CA - Supportive Services
.02 Programs Administered by FAA - CA Foster Care (FC)
.03 Programs Administered by FAA - CA Introduction to the Two-Parent Employment Program (TPEP)
.04 Programs Administered by FAA - CA Introduction to Grant Diversion
B Programs Administered by FAA - Combination Cases
11 Program Eligibility Factors - Overview
12 Farmers' Market Project - Overview
13 Restaurant Meals Program
14 Arizona Simplified Nutrition Assistance Program (AZSNAP)
15 USDA Food Distribution Programs (Commodities) - Overview
A Food Distribution Program on Indian Reservations (FDPIR)
B The Emergency Food Assistance Program (TEFAP)
C Commodity Supplemental Food Program (CSFP)
16 Elderly Simplified Application Project (ESAP)
Policy
Verification
Legal Authorities
FAA1.B Time Frames
01 Time Frames - Overview
02 Time Frames for Requesting Verification - Overview
A Time Frames for Requesting Verification at Interview
B Time Frames for Requesting Verification by Mail
C Ten Day Verification Period Extension
03 Time Frames for Determining Eligibility - Overview
04 Time Frames for New Applications - Overview
A CA New Application Time Frames
B NA New Application Time Frames
C NA Expedite Applications
D NA Expedite Applications With Postponed Verification
05 Renewal Application Time Frames - Overview
A CA Renewal Application Time Frame
B NA Renewal Application Time Frames
.01 Timely or Untimely NA Renewal Application Time Frames
.02 Providing Verification at NA Renewal
.03 Compliance with NA Renewal Requirements After the Approval Period Ends
06 Application Denials - Overview
07 NA Participant Complies in the Second 30 Day Period - Overview
A NA Participant Completes the Interview in the Second 30 Day Period
B NA Participant Provides Verification in the Second 30 Day Period
08 Delays in the Eligibility Determination - Overview
09 Untimely Reason Codes - Overview
A Untimely Reason Codes - FAA Caused Delays - All Programs (SC, EP)
B Untimely Reason Codes - Participant Caused Delays - All Programs (CR, CV)
C Untimely Reason Codes - Good Cause (UC)
10 Denial Closure Hierarchy - Overview
11 Determining Length of Eligibility - Overview
12 Time Frames for Registering the Application - Overview
FAA1.C Rights and Responsibilities
01 Participant Rights
A Right to a Copy of the Rights and Responsibilities
Policy
Legal Authorities
B Right to Confidential Case Information
Policy
Verification
Legal Authorities
C Right to First Contact Resolution
Policy
Verification
Legal Authorities
D Right to Know About Penalties
Policy
Legal Authorities
E Right to Know That EBT Accounts are Monitored
Policy
Legal Authorities
F Right to One Free EBT Card Replacement
Policy
Legal Authorities
G Right to Register to Vote
Policy
Legal Authorities
H Right to an Appeal Hearing
Policy
Legal Authorities
02 Participant Responsibilities
A Providing Verification
Policy
Legal Authorities
B Cooperating With the Eligibility Process
Policy
Legal Authorities
C Reporting Changes
Policy
Legal Authorities
D Responsibility to Cooperate with Quality Control (QC)
Policy
Legal Authorities
03 Agency Responsibilities
A Notifying Participants of Actions Regarding Their Benefits
Policy
Legal Authorities
B Data Collection
Policy
Verification
Legal Authorities
C Rules and Regulations
Policy
Legal Authorities
D Voter Registration
Policy
Legal Authorities
FAA1.G Display Table Values
01 Display Table Values - Overview
02 Display Table Values Field Descriptions
FAA1.H Benefit Replacement Procedures
01 Replacement of Benefits – Replacement Issuance
A Replacement Issuance of Benefits - Food Destroyed in a Disaster
B Replacement Issuance of Benefits - Food Destroyed by Misfortune
02 Returned/Redirect Benefits - Overview
03 FSMI - Purpose
04 NA Manual Issuance - Overview
05 FSRE - Purpose
06 FIWI - Purpose
07 BERE - Purpose
08 Benefit Resend - Overview
FAA1.A Background and Introduction
08 Benefit Resend - Overview