• FAA1.A Background and Introduction
  • 01 Background and Introduction - Overview
  • 02 Cash and Nutrition Assistance Policy (CNAP) Manual - Overview
    • A CNAP Manual - Purpose and Availability
    • B CNAP Manual - Format
    • C CNAP Manual - Request for Policy Clarification or Field Inquiry
    • D CNAP Manual - Referencing Policy
  • 03 Agency Principles - Overview
    • A Agency Principles - Operating Principles
    • B Agency Principles - Right to File an Application
    • C Agency Principles - Right to Request a Change in FAA Worker
    • D Agency Principles - Nondiscrimination
    • E Agency Principles - Right to File a Discrimination Complaint
    • F Agency Principles - Verbal Discrimination Claims
    • G Agency Principles - Right to File a General Complaint
  • 04 Confidentiality - Overview
    • A Confidentiality - Types of Confidential Information
    • B Confidentiality - Information Security
      • .01 Confidentiality - Information Security - Disposal of Confidential Information
      • .02 Confidentiality - Information Security - Physical security
    • C Confidentiality - Information Security - Release of Confidential Information
      • .01 Release of Confidential Information – No Permission Needed
      • .02 Release of Confidential Information to Law Enforcement
      • .03 Confidentiality - Court Order or Subpoena to Release Information
      • .04 Confidentiality - Participant Review of Case Information
  • 05 Conflict of Interest
    • A Conflict of Interest – Employee, Contractor, Volunteer, Temporary Employee Reporting Responsibilities
    • B Conflict of Interest – Supervisor Reporting Responsibility
  • 06 Address Confidentiality Program (ACP)
  • 07 Handling Special Cases - Overview
    • A Handling Special Cases – DBME Employees
      • .01 Handling DBME Employee Cases - Reporting Case Participation
      • .02 Handling DBME Employee Cases - Completing Interviews
      • .03 Handling DBME Employee Cases - Submitting Verification
      • .04 Handling Employee Cases – Receipt of an EBT Card
    • B Handling Special Cases – Contractors, Volunteers or Temporary Employees
      • .01 Handling Special Cases – Contractors, Volunteers or Temporary Employees – Reporting Case Participation
      • .02 Handling DBME Employee Cases – Interviews - Contractors, Volunteers, or Temporary Employees Interviews
      • .03 Handling DBME Employee Cases – Submitting Verification – Contractors, Volunteers, or Temporary Employees
      • .04 Handling Special Cases – Contractors, Volunteers or Temporary Employees – Receipt of an EBT Card
    • C Handling Special Cases - Relatives
    • D Handling Special Cases – Co-workers and Co-worker’s Relatives
    • E Handling Special Cases - Other Nonrelative Conflict of Interest Cases
    • F Handling Special Cases – Requests for Reasonable Accommodations
      • .01 Handling Accommodation Requests – Visual Impairments
    • G Handling Special Cases - Impartiality
    • H Handling Special Cases - Address Confidentiality Program (ACP)
    • I Handling Special Cases – Customers Under the Influence
  • 08 Inappropriate, Suspicious, or Potentially Fraudulent Activity - Overview
    • A Suspicious or Potentially Fraudulent Activity – Employee, Contractor, Volunteer or Temporary Employee Reporting
    • B Suspicious or Potentially Fraudulent Activity - FAA Office Manager (LOM) Reporting Responsibilities
    • C Suspicious or Potentially Fraudulent Activity - RPM, APM, or Section Manager Reporting Responsibilities
    • D Suspicious or Potentially Fraudulent Activity - Program Administrator (PA) Reporting Responsibilities
  • 09 Interpreter or Translator Needed - Overview
    • A Translation Services for Written Verification
      • .01 Translation Services for the Participant’s Notices
      • .02 Translation Services When Sending Notices
    • B Communication with Hearing-Impaired Customers
  • 10 Outside Agencies
    • A Outside Agencies - Arizona Health Care Cost Containment System (AHCCCS)
  • 11 Programs Administered by FAA - Overview
    • A Programs Administered by FAA - Cash Assistance (CA) - Overview
      • .01 Programs Administered by FAA - CA - Supportive Services
      • .02 Programs Administered by FAA - CA Foster Care (FC)
      • .03 Programs Administered by FAA - CA Introduction to the Two-Parent Employment Program (TPEP)
      • .04 Programs Administered by FAA - CA Refugee Cash Assistance (RCA)
      • .05 Programs Administered by FAA - CA Introduction to Grant Diversion
    • B Programs Administered by FAA -Nutrition Assistance (NA) - Overview
      • .01 Programs Administered by FAA - NA - Allowable Purchases
      • .02 Programs Administered by FAA - NA - Non-allowable Items
    • C Programs Administered by FAA - Combination Cases
  • 12 Program Eligibility Factors - Overview
  • 13 Farmers' Market Project - Overview
  • 14 Restaurant Meals Program
  • 15 Arizona Simplified Nutrition Assistance Program (AZSNAP)
  • 16 USDA Food Distribution Programs (Commodities) - Overview
    • A Food Distribution Program on Indian Reservations (FDPIR)
    • B The Emergency Food Assistance Program (TEFAP)
    • C Commodity Supplemental Food Program (CSFP)
  • 17 Inmate Pre-Release NA Applications
• FAA1.B Time Frames
  • 01 Time Frames - Overview
  • 02 Time Frames for Requesting Verification - Overview
    • A Time Frames for Requesting Verification at Interview
    • B Time Frames for Requesting Verification by Mail
    • C Ten Day Verification Period Extension
  • 03 Time Frames for Determining Eligibility - Overview
  • 04 Time Frames for New Applications - Overview
    • A CA New Application Time Frames
    • B NA New Application Time Frames
    • C NA Expedite Applications
    • D NA Expedite Applications With Postponed Verification
  • 05 Renewal Application Time Frames - Overview
    • A CA Renewal Application Time Frame
    • B NA Renewal Application Time Frames
      • .01 Timely or Untimely NA Renewal Application Time Frames
      • .02 Providing Verification at NA Renewal
      • .03 Compliance with NA Renewal Requirements in the Month After the NA Approval Period Ends
  • 06 Application Denials - Overview
  • 07 NA Participant Complies in the Second 30 Day Period - Overview
    • A NA Participant Completes the Interview in the Second 30 Day Period
    • B NA Participant Provides Verification in the Second 30 Day Period
  • 08 Delays in the Eligibility Determination - Overview
  • 09 Untimely Reason Codes - Overview
    • A Untimely Reason Codes - FAA Caused Delays - All Programs (SC, EP)
    • B Untimely Reason Codes - Participant Caused Delays - All Programs (CR, CV)
    • C Untimely Reason Codes - Good Cause (UC)
  • 10 Denial Closure Hierarchy - Overview
  • 11 Determining Length of Eligibility - Overview
  • 12 Time Frames for Registering the Application - Overview
• FAA1.C Auto Change Tracking System (ACTS)
  • 01 ACTS - Purpose
  • 02 Auto Change Tracking System - Overview
    • A ACTS System Generated Alerts
    • B ACTS Function Keys
    • C Worker Alert System Main Menu
      • .01 Worker Alert System Main Menu Functions
      • .02 Worker Alert System Main Menu Field Descriptions
      • .03 Worker Alert System Main Menu: CASEWORKER ID
      • .04 Worker Alert System Main Menu: LOCATION
      • .05 Worker Alert System Main Menu: WHAT TYPE OF FUNCTION WOULD YOU LIKE TO PERFORM
      • .06 Worker Alert System Main Menu: AI01. SSN
      • .07 Worker Alert System Main Menu: AI02. CASE NUMBER
      • .08 Worker Alert System Main Menu: AI03. CASE WORKER
      • .09 Worker Alert System Main Menu: AI04. SITE CODE
      • .10 Worker Alert System Main Menu: START AT
      • .11 Worker Alert System Main Menu: END AT
    • D Inquire Screen
      • .01 Close Alerts
      • .02 Delete Alerts
      • .03 Extension of Alerts
      • .04 Inquire Screen Field Descriptions
      • .05 Inquire Screen: WORKER
      • .06 Inquire Screen: CASE #/SSN (Case Number/Social Security Number)
      • .07 Inquire Screen: NAME
      • .08 Inquire Screen: TEXT
      • .09 Inquire Screen: DUE DATE
      • .10 Inquire Screen: ACTION
    • E Add Alerts Screen
      • .01 Free Form Alerts
      • .02 Pre-defined Alerts
      • .03 Add Alerts Screen Field Descriptions
      • .04 Add Alerts Screen: SELECT FUNCTION TO BE PERFORMED
      • .05 Add Alerts Screen: DESTINATION
      • .06 Add Alerts Screen: SOURCE
      • .07 Add Alerts Screen: DATE RECEIVED
      • .08 Add Alerts Screen: DUE DATE
      • .09 Add Alerts Screen: # DAYS WHEN DUE (Number Days When Due)
      • .10 Add Alerts Screen: ALERT TYPE
    • F Worker Quick Alert Count Display
      • .01 Worker Quick Alert Count Display Field Descriptions
      • .02 Worker Quick Alert Count Display: ALERTS PAST DUE
      • .03 Worker Quick Alert Count Display: ALERTS DUE TODAY
      • .04 Worker Quick Alert Count Display: ALERTS DUE TOMORROW
      • .05 Worker Quick Alert Count Display: ALERTS DUE IN 2 DAYS
      • .06 Worker Quick Alert Count Display: ALERTS DUE IN 3 DAYS
      • .07 Worker Quick Alert Count Display: ALERTS DUE IN 4 DAYS
      • .08 Worker Quick Alert Count Display: ALERTS DUE FUTURE
      • .09 Worker Quick Alert Count Display: ALERTS DUE TOTAL
    • G Assignment/Reassignment Screen
      • .01 Assignment/Reassignment Screen Field Descriptions
      • .02 Assignment/Reassignment Screen: SEARCH CASE NUMBER
      • .03 Assignment/Reassignment Screen: MASS CHANGE - ALL ALERTS (Y)ES OR (N)O
      • .04 Assignment/Reassignment Screen: CHANGE WORKER OLD NEW
      • .05 Assignment/Reassignment Screen: CHANGE LOCATION OLD NEW
      • .06 Assignment/Reassignment Screen: CASE NO (Case Number)
      • .07 Assignment/Reassignment Screen: SSN (Social Security Number)
      • .08 Assignment/Reassignment Screen: WORKER ID
      • .09 Assignment/Reassignment Screen: LOCATION
      • .10 Assignment/Reassignment Screen: MESS NUMB
      • .11 Assignment/Reassignment Screen: MESSAGE DUE DATE
      • .12 Assignment/Reassignment Screen: MESSAGE SOURCE
    • H Alert Message Maintenance Menu
    • I Inquiry Screen (Closed)
      • .01 Inquiry Screen (Closed) Field Descriptions
      • .02 Inquiry Screen (Closed): WORKER
      • .03 Inquiry Screen (Closed): SSN NO. (Social Security Number)
      • .04 Inquiry Screen (Closed): NAME
      • .05 Inquiry Screen (Closed): TEXT
      • .06 Inquiry Screen (Closed): DISP DATE (Disposition Date)
      • .07 Inquiry Screen (Closed): PCN
• FAA1.D Application Requirements
  • 01 Application Requirements - Overview
  • 02 Official Applications - Overview
    • A Official Applications - FAA Applications for Assistance
    • B Official Applications - Availability of Applications
    • C Official Applications - Identifiable Applications
  • 03 Where to Apply and Ways to Provide Information - Overview
  • 04 Who Can Apply - Overview
  • 05 Authorized Representatives - Overview
    • A Authorized Representatives - CA
      • .01 CA Authorized Representative – Multiple Cases
      • .02 CA Authorized Representative – Reason for Assigning an Authorized Representative
    • B Authorized Representatives - NA
      • .01 NA Authorized Representative - Disqualified Representative
      • .02 NA Authorized Representative - Emergency Representative
      • .03 NA Authorized Representative - Multiple Cases
      • .04 NA Authorized Representative – Reasons for Assigning an Authorized Representative
    • C Authorized Representatives – Revoking an Authorized Representative
    • D Authorized Representatives – Rights and Responsibilities
  • 06 CA Payee - Overview
    • A CA Payee - Participant Payee
    • B CA Payee - Death of the CA PI
      • .01 CA Payee - Death of the CA PI - PI Dies During the Application Process
      • .02 CA Payee - Death of the CA PI - PI Dies During Approval Period
    • C CA Payee - CA EBT Alternate Card Holder
      • .01 CA Payee - CA EBT Alternate Card Holder - CA EBT Responsibilities
      • .02 CA Payee - CA EBT Alternate Card Holder - Reasons to Assign a CA EBT Alternate Card Holder
      • .03 CA Payee - CA EBT Alternate Card Holder - Assigned by DCS or Tribal Social Services
      • .04 CA Payee - CA EBT Alternate Card Holder - Emergency Situations
  • 07 Effective Date - Overview
  • 08 Receipt of Additional Application - Overview
  • 09 Receipt of Benefits in More Than One Case or From Another State
    • A Public Assistance State Contacts
  • 10 Delete Case (DECA) - Overview
    • A Delete Case (DECA) - Delete Case
    • B Delete Case (DECA) - Delete Program
  • 11 Withdrawing an Application - Overview
  • 12 Case Record Control (CARC) - Overview
• FAA1.E Application Screening
  • 01 Application Screening - Overview
    • A Application Screening - New Application Screening
    • B Application Screening - Renewal Application Screening
  • 02 State Verification Exchange System (SVES) - Overview
    • A HOSC - HOSS - Purpose
    • B Household System Check - Overview
      • .01 HOSC – Employment Information
      • .02 HOSC - Unemployment Information
      • .03 HOSC – Employment Verification Requirements
    • C HOSC SSN Substitution - Overview
    • D BG01 General Unemployment Insurance Developmental Effort (GUIDE)
      • .01 W5 Pseudo Monetary Determination
      • .02 W6 Wage Inquiry
      • .03 01 Summary Information
      • .04 04 Employer Information
      • .05 07 Benefit Payment History
      • .06 12 Claim Profile Information
      • .07 13 Benefit Payment Information
      • .08 25 Claimant Characteristics
      • .09 57 Employer Search
      • .10 58 Employer Base Information Inquiry
    • E HEAplus SOLQI Response Data Summary
    • F HEAplus Pandemic Unemployment Assistance (PUA) Verification
  • 03 Interface Inquiry (ININ) - Overview
    • A State Data Exchange Information (SDXI) - Overview
    • B Quarters of Coverage - Overview
      • .01 Quarters of Coverage Request/Inquiry (QCRE)
      • .02 Quarters of Coverage Information (QCIN)
      • .03 Quarters of Coverage Adjustment
    • C Employment Verification Information (EMVI) – Overview
  • 04 Bendex Information (BDXI) - Overview
  • 05 Wire Third Party Query Information (WTPI) - Overview
• FAA1.F The Interview
  • 01 The Interview - Overview
    • A Interviewing New Applications - Overview
    • B Interviewing NA Expedited Applications
      • .01 NA Expedited Applications - Eligibility for Expedited Services
      • .02 Interviewing NA Expedited Applications - Expedited Application Submitted in Person or by Telephone
      • .03 Interviewing NA Expedited Applications - Expedited Application Submitted by Mail or Fax
    • C Interviewing Renewal Applications - Overview
      • .01 Renewal Applications - Automatic Renewal Process
      • .02 Auto Close Process
    • D Home-Based Interviews - Overview
      • .01 Home-Based Interview Procedures
  • 02 Who Can Be Interviewed - Overview
    • A Who Can Be Interviewed – Nutrition Assistance (NA)
    • B Who Can Be Interviewed – Cash Assistance (CA)
  • 03 Missed Interview - Overview
    • A Missed Interview - New Application
    • B Missed Interview - NA Renewal
      • .01 Missed Interview - NA Home-Based Renewal
    • C Missed Interview - CA Renewal
      • .01 Missed Interview - CA Home-Based Renewal
    • D Missed Interview - New Application Auto Denial Date
• FAA1.G Display Table Values
  • 01 Display Table Values - Overview
  • 02 Display Table Values Field Descriptions
• FAA1.H Benefit Replacement Procedures
  • 01 Replacement of Benefits – Replacement Issuance
    • A Replacement Issuance of Benefits - Food Destroyed in a Disaster
    • B Replacement Issuance of Benefits - Food Destroyed by Misfortune
  • 02 Returned/Redirect Benefits - Overview
  • 03 FSMI - Purpose
  • 04 NA Manual Issuance - Overview
  • 05 FSRE - Purpose
  • 06 FIWI - Purpose
  • 07 BERE - Purpose
  • 08 Benefit Resend - Overview