FAA1.A Background and Introduction
01 Background and Introduction - Overview
02 Conflict of Interest
A Conflict of Interest – Employee, Contractor, Volunteer, Temporary Employee Reporting Responsibilities
B Conflict of Interest – Supervisor Reporting Responsibility
03 Address Confidentiality Program (ACP)
04 Handling Special Cases - Overview
A Handling Special Cases – DBME Employees
.01 Handling DBME Employee Cases - Reporting Case Participation
.02 Handling DBME Employee Cases - Completing Interviews
.03 Handling DBME Employee Cases - Submitting Verification
.04 Handling Employee Cases – Receipt of an EBT Card
B Handling Special Cases – Contractors, Volunteers or Temporary Employees
.01 Handling Special Cases – Contractors, Volunteers or Temporary Employees – Reporting Case Participation
.02 Handling DBME Employee Cases Interviews - Contractors, Volunteers, or Temporary Employees
.03 Handling DBME Employee Cases – Submitting Verification – Contractors, Volunteers, or Temporary Employees
.04 Handling Special Cases – Contractors, Volunteers or Temporary Employees – Receipt of an EBT Card
C Handling Special Cases - Relatives
D Handling Special Cases – Co-workers and Co-worker’s Relatives
E Handling Special Cases - Other Nonrelative Conflict of Interest Cases
F Handling Special Cases – Requests for Reasonable Accommodations
.01 Handling Accommodation Requests – Visual Impairments
G Handling Special Cases - Impartiality
H Handling Special Cases - Address Confidentiality Program (ACP)
I Handling Special Cases – Customers Under the Influence
05 Inappropriate, Suspicious, or Potentially Fraudulent Activity - Overview
A Suspicious or Potentially Fraudulent Activity – Employee, Contractor, Volunteer or Temporary Employee Reporting
B Suspicious or Potentially Fraudulent Activity - FAA Office Manager (LOM) Reporting Responsibilities
C Suspicious or Potentially Fraudulent Activity - RPM, APM, or Section Manager Reporting Responsibilities
D Suspicious or Potentially Fraudulent Activity - Program Administrator (PA) Reporting Responsibilities
06 Outside Agencies
A Outside Agencies - Arizona Health Care Cost Containment System (AHCCCS)
07 Program Eligibility Factors - Overview
FAA1.B Time Frames
01 Time Frames - Overview
02 Time Frames for Requesting Verification - Overview
A Time Frames for Requesting Verification at Interview
B Time Frames for Requesting Verification by Mail
C Ten Day Verification Period Extension
03 Time Frames for Determining Eligibility - Overview
04 Time Frames for New Applications - Overview
A CA New Application Time Frames
B NA New Application Time Frames
C NA Expedite Applications
D NA Expedite Applications With Postponed Verification
05 Renewal Application Time Frames - Overview
A CA Renewal Application Time Frame
B NA Renewal Application Time Frames
.01 Timely or Untimely NA Renewal Application Time Frames
.02 Providing Verification at NA Renewal
.03 Compliance with NA Renewal Requirements After the Approval Period Ends
06 Application Denials - Overview
07 NA Participant Complies in the Second 30 Day Period - Overview
A NA Participant Completes the Interview in the Second 30 Day Period
B NA Participant Provides Verification in the Second 30 Day Period
08 Delays in the Eligibility Determination - Overview
09 Untimely Reason Codes - Overview
A Untimely Reason Codes - FAA Caused Delays - All Programs (SC, EP)
B Untimely Reason Codes - Participant Caused Delays - All Programs (CR, CV)
C Untimely Reason Codes - Good Cause (UC)
10 Denial Closure Hierarchy - Overview
11 Determining Length of Eligibility - Overview
12 Time Frames for Registering the Application - Overview
FAA1.C Rights and Responsibilities
01 Participant Rights
A Right to a Copy of the Rights and Responsibilities
Policy
Legal Authorities
B Right to Confidential Case Information
Policy
Verification
Legal Authorities
C Right to First Contact Resolution
Policy
Verification
Legal Authorities
D Right to Know About Penalties
Policy
Legal Authorities
E Right to Know That EBT Accounts are Monitored
Policy
Legal Authorities
F Right to One Free EBT Card Replacement
Policy
Legal Authorities
G Right to Register to Vote
Policy
Legal Authorities
H Right to an Appeal Hearing
Policy
Legal Authorities
I Right to File an Application
Policy
Legal Authorities
J Right to Request a Change in FAA Worker
Policy
Legal Authorities
K Right to File a Complaint
.01 Discrimination Complaint
Policy
Legal Authorities
.02 General Complaint
Policy
Legal Authorities
L Right to Request Translation Services
Policy
Legal Authorities
02 Participant Responsibilities
A Providing Verification
Policy
Legal Authorities
B Cooperating With the Eligibility Process
Policy
Legal Authorities
C Reporting Changes
Policy
Legal Authorities
D Responsibility to Cooperate with Quality Control (QC)
Policy
Legal Authorities
03 Agency Responsibilities
A Notifying Participants of Actions Regarding Their Benefits
Policy
Legal Authorities
B Data Collection
Policy
Verification
Legal Authorities
C Rules and Regulations
Policy
Legal Authorities
D Voter Registration
Policy
Legal Authorities
FAA1.D Programs Administered by FAA
01 NA Programs
A The Nutrition Assistance Program
Policy
Legal Authorities
B Arizona Simplified Nutrition Assistance Program (AZSNAP)
Policy
Legal Authorities
C Elderly Simplified Application Project (ESAP)
Policy
Verification
Legal Authorities
02 CA Programs and Supportive Services
A The Cash Assistance (CA) Program
Policy
Legal Authorities
B CA Foster Care (FC)
Policy
Legal Authorities
C CA Supportive Services
Policy
Legal Authorities
D Grant Diversion
Policy
Verification
Legal Authorities
E Two-Parent Employment Program (TPEP)
Policy
Legal Authorities
FAA1.G Display Table Values
01 Display Table Values - Overview
02 Display Table Values Field Descriptions
FAA1.A Background and Introduction
02 Display Table Values Field Descriptions