FAA1.A Background and Introduction
01 Background and Introduction - Overview
02 Cash and Nutrition Assistance Policy (CNAP) Manual - Overview
A CNAP Manual - Purpose and Availability
B CNAP Manual - Format
C CNAP Manual - Request for Policy Clarification or Field Inquiry
D CNAP Manual - Referencing Policy
03 Agency Principles - Overview
A Agency Principles - Operating Principles
B Agency Principles - Right to File an Application
C Agency Principles - Right to Request a Change in FAA Worker
D Agency Principles - Nondiscrimination
E Agency Principles - Right to File a Discrimination Complaint
F Agency Principles - Verbal Discrimination Claims
G Agency Principles - Right to File a General Complaint
04 Confidentiality - Overview
A Confidentiality - Types of Confidential Information
B Confidentiality - Information Security
.01 Confidentiality - Information Security - Disposal of Confidential Information
.02 Confidentiality - Information Security - Physical security
C Confidentiality - Information Security - Release of Confidential Information
.01 Release of Confidential Information – No Permission Needed
.02 Release of Confidential Information to Law Enforcement
.03 Confidentiality - Court Order or Subpoena to Release Information
.04 Confidentiality - Participant Review of Case Information
05 Conflict of Interest
A Conflict of Interest – Employee, Contractor, Volunteer, Temporary Employee Reporting Responsibilities
B Conflict of Interest – Supervisor Reporting Responsibility
06 Address Confidentiality Program (ACP)
07 Handling Special Cases - Overview
A Handling Special Cases – DBME Employees
.01 Handling DBME Employee Cases - Reporting Case Participation
.02 Handling DBME Employee Cases - Completing Interviews
.03 Handling DBME Employee Cases - Submitting Verification
.04 Handling Employee Cases – Receipt of an EBT Card
B Handling Special Cases – Contractors, Volunteers or Temporary Employees
.01 Handling Special Cases – Contractors, Volunteers or Temporary Employees – Reporting Case Participation
.02 Handling DBME Employee Cases – Interviews - Contractors, Volunteers, or Temporary Employees Interviews
.03 Handling DBME Employee Cases – Submitting Verification – Contractors, Volunteers, or Temporary Employees
.04 Handling Special Cases – Contractors, Volunteers or Temporary Employees – Receipt of an EBT Card
C Handling Special Cases - Relatives
D Handling Special Cases – Co-workers and Co-worker’s Relatives
E Handling Special Cases - Other Nonrelative Conflict of Interest Cases
F Handling Special Cases – Requests for Reasonable Accommodations
.01 Handling Accommodation Requests – Visual Impairments
G Handling Special Cases - Impartiality
H Handling Special Cases - Address Confidentiality Program (ACP)
I Handling Special Cases – Customers Under the Influence
08 Inappropriate, Suspicious, or Potentially Fraudulent Activity - Overview
A Suspicious or Potentially Fraudulent Activity – Employee, Contractor, Volunteer or Temporary Employee Reporting
B Suspicious or Potentially Fraudulent Activity - FAA Office Manager (LOM) Reporting Responsibilities
C Suspicious or Potentially Fraudulent Activity - RPM, APM, or Section Manager Reporting Responsibilities
D Suspicious or Potentially Fraudulent Activity - Program Administrator (PA) Reporting Responsibilities
09 Interpreter or Translator Needed - Overview
A Translation Services for Hard Copy Verification
B Translation Services for Notices
C Communication with Hearing-Impaired Customers
10 Outside Agencies
A Outside Agencies - Arizona Health Care Cost Containment System (AHCCCS)
11 Programs Administered by FAA - Overview
A Programs Administered by FAA - Cash Assistance (CA) - Overview
.01 Programs Administered by FAA - CA - Supportive Services
.02 Programs Administered by FAA - CA Foster Care (FC)
.03 Programs Administered by FAA - CA Introduction to the Two-Parent Employment Program (TPEP)
.04 Programs Administered by FAA - CA Introduction to Grant Diversion
B Programs Administered by FAA -Nutrition Assistance (NA) - Overview
.01 Programs Administered by FAA - NA - Allowable Purchases
.02 Programs Administered by FAA - NA - Non-allowable Items
C Programs Administered by FAA - Combination Cases
12 Program Eligibility Factors - Overview
13 Farmers' Market Project - Overview
14 Restaurant Meals Program
15 Arizona Simplified Nutrition Assistance Program (AZSNAP)
16 USDA Food Distribution Programs (Commodities) - Overview
A Food Distribution Program on Indian Reservations (FDPIR)
B The Emergency Food Assistance Program (TEFAP)
C Commodity Supplemental Food Program (CSFP)
17 Inmate Pre-Release NA Applications
FAA1.B Time Frames
01 Time Frames - Overview
02 Time Frames for Requesting Verification - Overview
A Time Frames for Requesting Verification at Interview
B Time Frames for Requesting Verification by Mail
C Ten Day Verification Period Extension
03 Time Frames for Determining Eligibility - Overview
04 Time Frames for New Applications - Overview
A CA New Application Time Frames
B NA New Application Time Frames
C NA Expedite Applications
D NA Expedite Applications With Postponed Verification
05 Renewal Application Time Frames - Overview
A CA Renewal Application Time Frame
B NA Renewal Application Time Frames
.01 Timely or Untimely NA Renewal Application Time Frames
.02 Providing Verification at NA Renewal
.03 Compliance with NA Renewal Requirements in the Month After the NA Approval Period Ends
06 Application Denials - Overview
07 NA Participant Complies in the Second 30 Day Period - Overview
A NA Participant Completes the Interview in the Second 30 Day Period
B NA Participant Provides Verification in the Second 30 Day Period
08 Delays in the Eligibility Determination - Overview
09 Untimely Reason Codes - Overview
A Untimely Reason Codes - FAA Caused Delays - All Programs (SC, EP)
B Untimely Reason Codes - Participant Caused Delays - All Programs (CR, CV)
C Untimely Reason Codes - Good Cause (UC)
10 Denial Closure Hierarchy - Overview
11 Determining Length of Eligibility - Overview
12 Time Frames for Registering the Application - Overview
FAA1.C Rights and Responsibilities
01 Participant Rights
A Right to Withdraw from the Request for Benefits
Policy
Legal Authorities
02 Participant Responsibilities
A Reporting Changes
Policy
Legal Authorities
03 Agency Responsibilities
A Notifying Participants of Actions Regarding Their Benefits
Policy
Legal Authorities
B Voter Registration
Policy
Legal Authorities
FAA1.D Application Requirements
01 Application Requirements - Overview
02 Official Applications - Overview
A Official Applications - FAA Applications for Assistance
B Official Applications - Availability of Applications
C Official Applications - Identifiable Applications
03 Where to Apply and Ways to Provide Information - Overview
04 Who Can Apply - Overview
05 Authorized Representatives - Overview
A Authorized Representatives - CA
.01 CA Authorized Representative – Multiple Cases
.02 CA Authorized Representative – Reason for Assigning an Authorized Representative
B Authorized Representatives - NA
.01 NA Authorized Representative - Emergency Representative
.02 NA Authorized Representative - Multiple Cases
.03 NA Authorized Representative – Reasons for Assigning an Authorized Representative
C Authorized Representatives – Revoking an Authorized Representative
D Authorized Representatives – Rights and Responsibilities
06 CA Payee - Overview
A CA Payee - Participant Payee
B CA Payee - Death of the CA PI
.01 CA Payee - Death of the CA PI - PI Dies During the Application Process
.02 CA Payee - Death of the CA PI - PI Dies During Approval Period
C CA Payee - CA EBT Alternate Card Holder
.01 CA Payee - CA EBT Alternate Card Holder - CA EBT Responsibilities
.02 CA Payee - CA EBT Alternate Card Holder - Reasons to Assign a CA EBT Alternate Card Holder
.03 CA Payee - CA EBT Alternate Card Holder - Assigned by DCS or Tribal Social Services
.04 CA Payee - CA EBT Alternate Card Holder - Emergency Situations
07 Effective Date - Overview
08 Receipt of Additional Application - Overview
09 Receipt of Benefits in More Than One Case or From Another State
A Public Assistance State Contacts
10 Delete Case (DECA) - Overview
A Delete Case (DECA) - Delete Case
B Delete Case (DECA) - Delete Program
11 Withdrawing an Application - Overview
12 Case Record Control (CARC) - Overview
FAA1.E Application Screening
01 Application Screening - Overview
A Application Screening - New Application Screening
B Application Screening - Renewal Application Screening
02 State Verification Exchange System (SVES) - Overview
A HOSC - HOSS - Purpose
B Household System Check - Overview
.01 HOSC – Employment Information
.02 HOSC - Unemployment Information
.03 HOSC – Employment Verification Requirements
C HOSC SSN Substitution - Overview
D BG01 General Unemployment Insurance Developmental Effort (GUIDE)
.01 W5 Pseudo Monetary Determination
.02 W6 Wage Inquiry
.03 01 Summary Information
.04 04 Employer Information
.05 07 Benefit Payment History
.06 12 Claim Profile Information
.07 13 Benefit Payment Information
.08 25 Claimant Characteristics
.09 57 Employer Search
.10 58 Employer Base Information Inquiry
E HEAplus SOLQI Response Data Summary
F HEAplus Pandemic Unemployment Assistance (PUA) Verification
03 Interface Inquiry (ININ) - Overview
A State Data Exchange Information (SDXI) - Overview
B Quarters of Coverage - Overview
.01 Quarters of Coverage Request/Inquiry (QCRE)
.02 Quarters of Coverage Information (QCIN)
.03 Quarters of Coverage Adjustment
C Employment Verification Information (EMVI) – Overview
04 Bendex Information (BDXI) - Overview
05 Wire Third Party Query Information (WTPI) - Overview
FAA1.F The Interview
01 The Interview - Overview
A Interviewing New Applications - Overview
B Interviewing NA Expedited Applications
.01 NA Expedited Applications - Eligibility for Expedited Services
.02 Interviewing NA Expedited Applications - Expedited Application Submitted in Person or by Telephone
.03 Interviewing NA Expedited Applications - Expedited Application Submitted by Mail or Fax
C Interviewing Renewal Applications - Overview
.01 Renewal Applications - Automatic Renewal Process
.02 Auto Close Process
D Home-Based Interviews - Overview
.01 Home-Based Interview Procedures
02 Who Can Be Interviewed - Overview
A Who Can Be Interviewed – Nutrition Assistance (NA)
B Who Can Be Interviewed – Cash Assistance (CA)
03 Missed Interview - Overview
A Missed Interview - New Application
B Missed Interview - NA Renewal
.01 Missed Interview - NA Home-Based Renewal
C Missed Interview - CA Renewal
.01 Missed Interview - CA Home-Based Renewal
D Missed Interview - New Application Auto Denial Date
FAA1.G Display Table Values
01 Display Table Values - Overview
02 Display Table Values Field Descriptions
FAA1.H Benefit Replacement Procedures
01 Replacement of Benefits – Replacement Issuance
A Replacement Issuance of Benefits - Food Destroyed in a Disaster
B Replacement Issuance of Benefits - Food Destroyed by Misfortune
02 Returned/Redirect Benefits - Overview
03 FSMI - Purpose
04 NA Manual Issuance - Overview
05 FSRE - Purpose
06 FIWI - Purpose
07 BERE - Purpose
08 Benefit Resend - Overview
FAA1.A Background and Introduction
08 Benefit Resend - Overview