• FAA1.A Background and Introduction
  • 01 Background and Introduction - Overview
  • 02 Cash and Nutrition Assistance Policy (CNAP) Manual - Overview
    • A CNAP Manual - Purpose and Availability
    • B CNAP Manual - Format
    • C CNAP Manual - Request for Policy Clarification or Field Inquiry
    • D CNAP Manual - Referencing Policy
  • 03 Agency Principles - Overview
    • A Agency Principles - Operating Principles
    • B Agency Principles - Right to File an Application
    • C Agency Principles - Right to Request a Change in FAA Worker
    • D Agency Principles - Nondiscrimination
    • E Agency Principles - Right to File a Discrimination Complaint
    • F Agency Principles - Verbal Discrimination Claims
    • G Agency Principles - Right to File a General Complaint
  • 04 Confidentiality - Overview
    • A Confidentiality - Types of Confidential Information
    • B Confidentiality - Information Security
      • .01 Confidentiality - Information Security - Disposal of Confidential Information
      • .02 Confidentiality - Information Security - Physical security
    • C Confidentiality - Information Security - Release of Confidential Information
      • .01 Release of Confidential Information – No Permission Needed
      • .02 Release of Confidential Information to Law Enforcement
      • .03 Confidentiality - Court Order or Subpoena to Release Information
      • .04 Confidentiality - Participant Review of Case Information
  • 05 Conflict of Interest
    • A Conflict of Interest – Employee, Contractor, Volunteer, Temporary Employee Reporting Responsibilities
    • B Conflict of Interest – Supervisor Reporting Responsibility
  • 06 Address Confidentiality Program (ACP)
  • 07 Handling Special Cases - Overview
    • A Handling Special Cases – DBME Employees
      • .01 Handling DBME Employee Cases - Reporting Case Participation
      • .02 Handling DBME Employee Cases - Completing Interviews
      • .03 Handling DBME Employee Cases - Submitting Verification
      • .04 Handling Employee Cases – Receipt of an EBT Card
    • B Handling Special Cases – Contractors, Volunteers or Temporary Employees
      • .01 Handling Special Cases – Contractors, Volunteers or Temporary Employees – Reporting Case Participation
      • .02 Handling DBME Employee Cases – Interviews - Contractors, Volunteers, or Temporary Employees Interviews
      • .03 Handling DBME Employee Cases – Submitting Verification – Contractors, Volunteers, or Temporary Employees
      • .04 Handling Special Cases – Contractors, Volunteers or Temporary Employees – Receipt of an EBT Card
    • C Handling Special Cases - Relatives
    • D Handling Special Cases – Co-workers and Co-worker’s Relatives
    • E Handling Special Cases - Other Nonrelative Conflict of Interest Cases
    • F Handling Special Cases – Requests for Reasonable Accommodations
      • .01 Handling Accommodation Requests – Visual Impairments
    • G Handling Special Cases - Impartiality
    • H Handling Special Cases - Address Confidentiality Program (ACP)
    • I Handling Special Cases – Customers Under the Influence
  • 08 Inappropriate, Suspicious, or Potentially Fraudulent Activity - Overview
    • A Suspicious or Potentially Fraudulent Activity – Employee, Contractor, Volunteer or Temporary Employee Reporting
    • B Suspicious or Potentially Fraudulent Activity - FAA Office Manager (LOM) Reporting Responsibilities
    • C Suspicious or Potentially Fraudulent Activity - RPM, APM, or Section Manager Reporting Responsibilities
    • D Suspicious or Potentially Fraudulent Activity - Program Administrator (PA) Reporting Responsibilities
  • 09 Interpreter or Translator Needed - Overview
    • A Translation Services for Hard Copy Verification
    • B Translation Services for Notices
    • C Communication with Hearing-Impaired Customers
  • 10 Outside Agencies
    • A Outside Agencies - Arizona Health Care Cost Containment System (AHCCCS)
  • 11 Programs Administered by FAA - Overview
    • A Programs Administered by FAA - Cash Assistance (CA) - Overview
      • .01 Programs Administered by FAA - CA - Supportive Services
      • .02 Programs Administered by FAA - CA Foster Care (FC)
      • .03 Programs Administered by FAA - CA Introduction to the Two-Parent Employment Program (TPEP)
      • .04 Programs Administered by FAA - CA Introduction to Grant Diversion
    • B Programs Administered by FAA -Nutrition Assistance (NA) - Overview
      • .01 Programs Administered by FAA - NA - Allowable Purchases
      • .02 Programs Administered by FAA - NA - Non-allowable Items
    • C Programs Administered by FAA - Combination Cases
  • 12 Program Eligibility Factors - Overview
  • 13 Farmers' Market Project - Overview
  • 14 Restaurant Meals Program
  • 15 Arizona Simplified Nutrition Assistance Program (AZSNAP)
  • 16 USDA Food Distribution Programs (Commodities) - Overview
    • A Food Distribution Program on Indian Reservations (FDPIR)
    • B The Emergency Food Assistance Program (TEFAP)
    • C Commodity Supplemental Food Program (CSFP)
  • 17 Inmate Pre-Release NA Applications
  • 18 Elderly Simplified Application Project (ESAP)
    • Policy
    • Verification
    • Legal Authorities
• FAA1.B Time Frames
  • 01 Time Frames - Overview
  • 02 Time Frames for Requesting Verification - Overview
    • A Time Frames for Requesting Verification at Interview
    • B Time Frames for Requesting Verification by Mail
    • C Ten Day Verification Period Extension
  • 03 Time Frames for Determining Eligibility - Overview
  • 04 Time Frames for New Applications - Overview
    • A CA New Application Time Frames
    • B NA New Application Time Frames
    • C NA Expedite Applications
    • D NA Expedite Applications With Postponed Verification
  • 05 Renewal Application Time Frames - Overview
    • A CA Renewal Application Time Frame
    • B NA Renewal Application Time Frames
      • .01 Timely or Untimely NA Renewal Application Time Frames
      • .02 Providing Verification at NA Renewal
      • .03 Compliance with NA Renewal Requirements After the Approval Period Ends
  • 06 Application Denials - Overview
  • 07 NA Participant Complies in the Second 30 Day Period - Overview
    • A NA Participant Completes the Interview in the Second 30 Day Period
    • B NA Participant Provides Verification in the Second 30 Day Period
  • 08 Delays in the Eligibility Determination - Overview
  • 09 Untimely Reason Codes - Overview
    • A Untimely Reason Codes - FAA Caused Delays - All Programs (SC, EP)
    • B Untimely Reason Codes - Participant Caused Delays - All Programs (CR, CV)
    • C Untimely Reason Codes - Good Cause (UC)
  • 10 Denial Closure Hierarchy - Overview
  • 11 Determining Length of Eligibility - Overview
  • 12 Time Frames for Registering the Application - Overview
• FAA1.C Rights and Responsibilities
  • 01 Participant Rights
    • A Right to a Copy of the Rights and Responsibilities
      • Policy
      • Legal Authorities
    • B Right to First Contact Resolution
      • Policy
      • Verification
      • Legal Authorities
    • C Right to Know About Penalties
      • Policy
      • Legal Authorities
    • D Right to Know That EBT Accounts are Monitored
      • Policy
      • Legal Authorities
    • E Right to One Free EBT Card Replacement
      • Policy
      • Legal Authorities
    • F Right to Withdraw from the Request for Benefits
      • Policy
      • Legal Authorities
    • G Right to Register to Vote
      • Policy
      • Legal Authorities
    • H Right to an Appeal Hearing
      • Policy
      • Legal Authorities
  • 02 Participant Responsibilities
    • A Providing Verification
      • Policy
      • Legal Authorities
    • B Cooperating With the Eligibility Process
      • Policy
      • Legal Authorities
    • C Reporting Changes
      • Policy
      • Legal Authorities
    • D Responsibility to Cooperate with Quality Control (QC)
      • Policy
      • Legal Authorities
  • 03 Agency Responsibilities
    • A Notifying Participants of Actions Regarding Their Benefits
      • Policy
      • Legal Authorities
    • B Data Collection
      • Policy
      • Verification
      • Legal Authorities
    • C Voter Registration
      • Policy
      • Legal Authorities
• FAA1.E Application Screening
  • 01 Application Screening - Overview
    • A Application Screening - New Application Screening
    • B Application Screening - Renewal Application Screening
  • 02 State Verification Exchange System (SVES) - Overview
    • A HOSC - HOSS - Purpose
    • B Household System Check - Overview
      • .01 HOSC – Employment Information
      • .02 HOSC - Unemployment Information
      • .03 HOSC – Employment Verification Requirements
    • C HOSC SSN Substitution - Overview
    • D BG01 General Unemployment Insurance Developmental Effort (GUIDE)
      • .01 W5 Pseudo Monetary Determination
      • .02 W6 Wage Inquiry
      • .03 01 Summary Information
      • .04 04 Employer Information
      • .05 07 Benefit Payment History
      • .06 12 Claim Profile Information
      • .07 13 Benefit Payment Information
      • .08 25 Claimant Characteristics
      • .09 57 Employer Search
      • .10 58 Employer Base Information Inquiry
    • E HEAplus SOLQI Response Data Summary
    • F HEAplus Pandemic Unemployment Assistance (PUA) Verification
  • 03 Interface Inquiry (ININ) - Overview
    • A State Data Exchange Information (SDXI) - Overview
    • B Quarters of Coverage - Overview
      • .01 Quarters of Coverage Request/Inquiry (QCRE)
      • .02 Quarters of Coverage Information (QCIN)
      • .03 Quarters of Coverage Adjustment
    • C Employment Verification Information (EMVI) – Overview
  • 04 Bendex Information (BDXI) - Overview
  • 05 Wire Third Party Query Information (WTPI) - Overview
• FAA1.G Display Table Values
  • 01 Display Table Values - Overview
  • 02 Display Table Values Field Descriptions
• FAA1.H Benefit Replacement Procedures
  • 01 Replacement of Benefits – Replacement Issuance
    • A Replacement Issuance of Benefits - Food Destroyed in a Disaster
    • B Replacement Issuance of Benefits - Food Destroyed by Misfortune
  • 02 Returned/Redirect Benefits - Overview
  • 03 FSMI - Purpose
  • 04 NA Manual Issuance - Overview
  • 05 FSRE - Purpose
  • 06 FIWI - Purpose
  • 07 BERE - Purpose
  • 08 Benefit Resend - Overview