Discrimination Complaint
Information on this page refers to the Nutrition Assistance program Information on this page refers to the Cash Assistance program
This policy details applicants' and participants' rights to file a discrimination complaint.
All applicants and participants have the right to nondiscrimination. Anyone who feels discriminated against has the right to file a complaint.
It is a violation of the law to discriminate against anyone for any of the following reasons:
Having a disability
Marital status
National origin
Political beliefs or affiliations
Previous civil rights complaints
Religious creed
Sex (Including gender identity, sexual stereotypes, and sexual orientation)
Veteran Statu
How to File a Discrimination Complaint
Applicants and participants can file a discrimination complaint in writing, verbally, or anonymously with any FAA office. The complaint is required to be filed within 180 calendar days(g) of the alleged act.
Each FAA office has an appointed specialist who acts on behalf of the DES Director's Office of Equal Opportunity (DOEO) to help file a discrimination complaint.
Applicants or participants filing a discrimination complaint are encouraged to complete the Discrimination Complaint (J-020) form found in the Documents Center located at https://des.az.gov/documents-center.
NOTE When the complainant is filing a discrimination complaint verbally or cannot or does not want to put the complaint in writing, the DOEO specialist or designated staff assists with completing the discrimination complaint form.
All discussions regarding a discrimination complaint are kept confidential. Conferences are required to be held in a private location.
FAA cannot deny or delay services or benefits to any participant because they filed a discrimination complaint against FAA, its providers, or employees.
Unless the complaint is done anonymously, the DOEO notifies the complainant in writing of all of the following within 60 calendar days of the discrimination complaint:
The completion of the investigation.
The findings of the investigation.
The complainant can file directly with the correct federal office when the DOEO procedure does not affect a resolution.
Applicants and participants can file a complaint through the Office of Equal Opportunity (OEO). For more information about filing a complaint through the OEO, see https://des.az.gov/how-do-i/file-discrimination-complaint.
NA applicants and participants can file a discrimination complaint with the United States Department of Agriculture (USDA) through the Food and Nutrition Service (FNS).
Complaints sent to USDA are required to contain all of the following:
The name, address, and telephone number (when known) of the person filing the complaint
The name and location of the staff or office accused of the claimed discrimination
A statement describing what happened to lead up to the claim of discrimination
A statement describing the discrimination being claimed (age, sex, color, etc.)
Names and addresses of anyone who has knowledge of the claimed discrimination
The date of the claimed discrimination
NOTE The Secretary of USDA may extend the 180-day filing period.
For more information about filing a complaint through USDA, see https://www.usda.gov/oascr/how-to-file-a-program-discrimination-complaint.
NA USDA Nondiscrimination Statement
To ensure everyone has the instructions to file a discrimination complaint, a version of the USDA nondiscrimination statement is included on all materials produced for public information, public education, or public distribution of NA information.
These materials include, and are not limited to, any of the following:
Electronic Benefit Transfer (EBT) cards
The long version of the USDA nondiscrimination statement is as follows:
In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, this institution is prohibited from discriminating on the basis of race, color, national origin, sex (including gender identity and sexual orientation), religious creed, disability, age, political beliefs, or reprisal or retaliation for prior civil rights activity.
Program information may be made available in languages other than English. Persons with disabilities who require alternative means of communication to obtain program information (e.g., Braille, large print, audiotape, American Sign Language), should contact the agency (state or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339.
To file a program discrimination complaint, a Complainant should complete a Form AD-3027, USDA Program Discrimination Complaint Form which can be obtained online at: https://www.usda.gov/sites/default/files/documents/ad-3027.pdf, from any USDA office, by calling (833) 620-1071, or by writing a letter addressed to USDA. The letter must contain the complainant’s name, address, telephone number, and a written description of the alleged discriminatory action in sufficient detail to inform the Assistant Secretary for Civil Rights (ASCR) about the nature and date of an alleged civil rights violation. The completed AD-3027 form or letter must be submitted to:
1. mail:
Food and Nutrition Service, USDA
1320 Braddock Place, Room 334
Alexandria, VA 22314; or
2. fax:
(833) 256-1665 or (202) 690-7442; or
3. email:
This institution is an equal opportunity provider.
Legal Authorities
last revised 04/01/2024