Providing Verification
Information on this page refers to the Nutrition Assistance program Information on this page refers to the Cash Assistance program
Verification is proof of a subject, statement, or circumstance and is used to establish the accuracy of each eligibility factor.
The participant has the primary responsibility for providing verification of eligibility factors.
FAA requires certain factors be verified for all of the following reasons:
To establish the accuracy of information stated on the application.
To address changes that become known to FAA or are reported by the participant.
To aid in the accurate eligibility determination and benefit amount.
Questionable information(g) must be resolved before determining benefits when it affects eligibility or benefit level.
Unclear information(g) must be resolved before determining benefits for a new application or renewal application, or the Mid Approval Contact (MAC).
The primary informant(g) is not required to appear in person at the FAA office to provide verification. For information on providing verification, see How to Provide Verification.
It is considered a conflict of interest for a worker(g) to provide verification for participants. When a worker is the only person who can provide the needed verification, the worker must get written approval from the office manager. For more information regarding a worker providing verification, see Conflict of Interest.
What is Verification
The verification process includes documented, interface and state hub, collateral contact, participant statement, and visually viewed verification.
The types of verification include, and are not limited to, all of the following:
Documented verification
Documented verification, interface, and state hub verification are the primary sources of verification. Documented verification is written evidence (also known as hard copy) originating from any of the following:
An agency
Individual qualified to have knowledge of the required information
An agency or organizational website
Collateral contact verification
Collateral contacts may be used when documented verification is not available. By signing the application, the participant has given FAA permission to make collateral contacts.
Collateral contacts are verbal attempts to verify information provided by the participant. Collateral contacts may be from any of the following sources:
An agency
Individual qualified to have knowledge of the required information
FAA does not use a collateral contact to verify any of the following factors:
Noncitizen status
Social Security enumeration
U.S. Citizenship
Participant Statement Verification
Participant statement verification is the participant's account of a particular situation and may be received by any of the following methods:
The participant’s verbal statement of facts
The current signed application
A written participant’s statement
A completed Participant Statement Verification Worksheet (FAA-1111A) form located in the Document Center
NOTE A written participant’s statement must be clear and thorough, include all details, the participant’s signature, and the date signed.
FAA uses participant statement verification when any of the following occur:
Other attempts to obtain verification have failed.
Obtaining documented or collateral contact verification may cause harm or undue hardship(g) for the participant.
Participant statement verification cannot be used to verify any of the following eligibility factors:
A1 Payment Standard
For NA permanent disability
For CA medical disability
NA drug disqualification removal requirement
U.S. Citizenship
Noncitizen status
Social Security Enumeration
Number of meals provided by a residential facility(g)
Special considerations offered by a residential facility
Participant eligibility for special considerations offered by a residential facility
Use of an unauthorized institution(g) address for mailing purposes only
State Verification Exchange System (SVES)
SVES interface information is received by FAA as a result of computer matching between FAA and other agencies. The matching of computer system information is required by federal law.
Visually Viewed Verification
When another form of verification is not available certain verification may be visually viewed by an FAA worker. Visually viewed verification may be in the form of a photo, in-person viewed cell phone or another electronic source, a downloaded legal document etc.
NOTE The participant may request assistance from FAA after failing to obtain needed verification.
How to Provide Verification
Participants are able to provide needed verification by any of the following ways:
Online through HEAplus at
NOTE Upload, email, and fax documents to HEAplus (See instructions (PDF 378 KB))
Online through MyFamilyBenefits at
By mail to the following address:
Arizona Department of Economic Security
PO Box 19009
Phoenix AZ 85005-9009
In person at any FAA office
To locate the nearest FAA office, click ‘Find a DES Office’ on the DES Office Locator webpage found at
FAA office hours are weekdays from 8:00 a.m. to 5:00 p.m. (Mountain Standard Time) except for state holidays.
NOTE Some FAA office locations observe Daylight Saving Time(g)
By calling 1-855-HEA-PLUS (1-855-432-7587)
Legal Authorities
last revised 04/29/2024