Providing Verification
Information on this page refers to the Nutrition Assistance program Information on this page refers to the Cash Assistance program
Verification is proof of a subject, statement, or circumstance and is used to establish the accuracy of each eligibility factor.
Policy
The participant has the primary responsibility for providing verification of eligibility factors.
FAA requires certain factors be verified for all of the following reasons:
To establish the accuracy of information stated on the application.
To address changes that become known to FAA or are reported by the participant.
To aid in the accurate eligibility determination and benefit amount.
Questionable(g) verification must be resolved prior to determining benefits when it affects eligibility or benefit amounts.
The Primary Informant(PI) is not required to appear in person at the FAA office to provide verification. For information on providing verification, see How to Provide Verification.
It is considered a conflict of interest for an employee to provide verification for participants. When an employee is the only person who can provide the needed verification, the employee must get written approval from the office manager. For more information regarding an employee providing verification, see Conflict of Interest.
What is Verification
The types of verification include, and are not limited to, any of the following:
Documented verification
Documents are the primary source of verification. Documented verification is written evidence (also known as hard copy) originating from any of the following:
An agency
Organization
Individual qualified to have knowledge of the required information
An agency or organizational web site
Collateral contact verification
Collateral contacts may be used when documented verification is not available. By signing the application, the participant has given FAA permission to make collateral contacts.
Collateral contacts are verbal attempts to verify information provided by the participant. Collateral contacts may be from any of the following sources:
An agency
Organization
Individual qualified to have knowledge of the required information
When the collateral contact is not acceptable or is unavailable, FAA completes one or more of the following:
Requests another collateral contact
Chooses another collateral contact
Requests another form of verification
Conducts a home visit
FAA does not use a collateral contact to verify any of the following factors:
Noncitizen status
Relationship
Social Security enumeration
U.S. Citizenship
Participant Statement Verification
Participant statement verification is the participant's account of a particular situation and may be received by any of the following methods:
The participant’s verbal statement of facts
The current signed application
A written participant’s statement
A completed Participant Statement Verification Worksheet (FAA-1111A) form located in the Document Center
NOTE A written participant’s statement must be clear and concise, include all details, the participant’s signature, and the date signed.
FAA uses participant statement verification when both of the following occur:
Other attempts to obtain verification have failed
Obtaining documented or collateral contact verification may cause harm or undue hardship(g) for the participant.
Participant statement verification cannot be used to verify any of the following eligibility factors:
Identity
For NA permanent disability
For CA medical disability
NA drug disqualification removal requirement
U.S. Citizenship
Noncitizen status
Relationship
Social Security Enumeration
State Verification Exchange System (SVES)
SVES information is received by FAA as a result of computer matching between FAA and other agencies. The matching of computer system information is required by federal law.
Visually Viewed Verification
When another form of verification is not available certain verification may be visually viewed by an FAA worker. Visually viewed verification may be in the form of a cell phone or another electronic source. This could be a photo, screenshot, email, downloaded legal document etc.
NOTE The participant may request assistance from FAA after failing to obtain the needed verification.
How to Provide Verification
There are several ways for participants to provide needed documents:
Online:
NOTE Upload, email, and fax documents to HEAplus (See instructions (PDF 378 KB))
Mail:
Arizona Department of Economic Security
Verification
PO Box 19009
Phoenix AZ 85005-9009
In person
To find an office near you, see DES/FAA Locations
By calling 1-855-HEA-PLUS (1-855-432-7587)
Legal Authorities
7 CFR 273.2(b)(1)(i)
7 CFR 273.2(b)(2)
7 CFR 273.2(c)(5)
7 CFR 273.2(e)(2)(ii)
7 CFR 273.2(f)
7 CFR 273.2(f)(1)(vi)
7 CFR 273.2(f)(2)
7 CFR 273.2(f)(2)
7 CFR 273.2(f)(4)(i)
7 CFR 273.2(f)(4)(ii)
7 CFR 273.2(f)(4)(iv)
7 CFR 273.2(f)(5)
7 CFR 273.2(f)(6)
7 CFR 273.2(f)(7)
7 CFR 273.2(f)(8)(i)(A)
last revised 03/28/2022