Providing Verification
Verification is proof of a subject, statement, or circumstance and is used to establish the accuracy of each eligibility factor.
Policy
The participant has the primary responsibility for providing verification of eligibility factors.
FAA requires certain factors be verified for all of the following reasons:
●To establish the accuracy of information stated on the application.
●To address changes that become known to FAA or are reported by the participant.
●To aid in the accurate eligibility determination and benefit amount.
Questionable information(g) must be resolved before determining benefits when it affects eligibility or benefit level.
Unclear information(g) must be resolved before determining benefits for a new application, renewal application, or the Mid Approval Contact (MAC).
The primary informant(g) is not required to appear in person at the FAA office to provide verification. For information on providing verification, see How to Provide Verification.
It is considered a conflict of interest for a worker(g) to provide verification for participants. When a worker is the only person who can provide the needed verification, the worker must get written approval from the office manager. For more information regarding a worker providing verification, see Conflict of Interest.
What is Verification
The verification process includes documented, interface and state hub, collateral contact, and visually viewed verification.
The types of verification include, and are not limited to, all of the following:
●Documented verification
Documented verification, interface, and state hub verification are the primary sources of verification. Documented verification is written evidence (also known as hard copy) originating from any of the following:
●An agency.
●An organization.
●An individual qualified to have knowledge of the required information.
●An agency or organizational website.
●Collateral contact verification
Collateral contact verification is used for any of the following:
●To clarify the information provided on the documentation or electronic verification that the participant has provided.
●The participant informs the agency that they are unable to provide the required verification of an eligibility factor.
●To obtain any missing verification factors.
Collateral contacts are verbal attempts to verify information provided by the participant. Collateral contacts may be from any of the following sources:
●An agency.
●An organization.
●An individual qualified to have knowledge of the required information.
By signing the application, the participant has given FAA permission to make collateral contacts.
FAA does not use a collateral contact to verify any of the following factors:
●Noncitizen status
●Relationship
●Social Security enumeration
●U.S. Citizenship
When all attempts to obtain verification are unsuccessful, and no other verification sources are available, send an information request to the participant allowing ten calendar days(g) to provide the requested information.
●State Verification Exchange System (SVES)
SVES interface information is received by FAA as a result of computer matching between FAA and other agencies. The matching of computer system information is required by federal law.
●Visually Viewed Verification
When another form of verification is not available, certain verification may be visually viewed by an FAA worker. Visually viewed verification may include, and is not limited to, any of the following:
●In the form of a photo
●In-person viewed cell phone or another electronic source
●A downloaded legal document
NOTE The participant may request assistance from FAA after failing to obtain needed verification.
When all attempts to obtain verification are unsuccessful, including the information request to the participant, and there are no other verification sources available, use the best available information. The use of best available information must be approved by the Region Program Manager (RPM) or the Program Administrator (PA).
Best available information includes, and is not limited to, any of the following:
●Information written on the participant’s application (also known as participant statement).
●Information located in the participant’s case file.
●Detailed verbal or written information from the participant (also known as participant statement).
FAA must assist the participant in obtaining required verification when the participant informs the agency that they are unable to provide the verification.
How to Provide Verification
Participants are able to provide verification by any of the following ways:
●Online through HEAplus at http://www.healthearizonaplus.gov/
NOTE Upload, email, and fax documents to HEAplus (See instructions (PDF 378 KB))
●Online through MyFamilyBenefits at https://myfamilybenefits.azdes.gov/
●By mail to the following address:
Arizona Department of Economic Security
Verification
PO Box 19009
Phoenix AZ 85005-9009
●In person at any FAA office
To locate the nearest FAA office, click ‘Find a DES Office’ on the DES Office Locator webpage found at https://des.az.gov/find-your-local-office.
FAA office hours are weekdays from 8:00 a.m. to 5:00 p.m. (Mountain Standard Time) except for state holidays.
NOTE Some FAA office locations observe Daylight Saving Time(g)
●By faxing documents (include case name and case number on each page) to:
602-257-7031, when faxing from area codes 602, 480, or 623.
844-680-9840, toll free when faxing from any other area code.
Legal Authorities
7 CFR 273.2(b)(1)(i)
7 CFR 273.2(b)(2)
7 CFR 273.2(c)(5)
7 CFR 273.2(e)(2)(ii)
7 CFR 273.2(f)
7 CFR 273.2(f)(1)(vi)
7 CFR 273.2(f)(2)
7 CFR 273.2(f)(2)
7 CFR 273.2(f)(4)(i)
7 CFR 273.2(f)(4)(ii)
7 CFR 273.2(f)(4)(iv)
7 CFR 273.2(f)(5)
7 CFR 273.2(f)(6)
7 CFR 273.2(f)(7)
7 CFR 273.2(f)(8)(i)(A)
last revised 06/15/2026