FAA1.C Rights and Responsibilities : 01 Participant Rights : L Right to File a Complaint : .02 General Complaint
General Complaint
 
Policy
Legal Authorities
Information on this page refers to the Nutrition Assistance program Information on this page refers to the Cash Assistance program
This policy details applicants' and participants' rights to file a general complaint.
Policy
The right to file a General Complaint(g) is when a person is dissatisfied with any service provided by FAA and requests management intervention.
FAA accepts General Complaints by phone, in person, in writing, by fax, or by mail.
When a person expresses an interest in speaking with management about a complaint, FAA completes all of the following:
●Explains the complaint process
●Gathers all information about the complaint
●Follows FAA office procedures to resolve the complaint
FAA management follows up on all complaints, including all of the following
●Resolves all the issues
●Takes corrective action where warranted
●Ensures the complainant is notified of the resolution
Legal Authorities
CFR 7 271.6(a)
Prior Policy
last revised 03/27/2023