FAA1.C Rights and Responsibilities : 01 Participant Rights : J Right to File an Application
Right to File an Application
Information on this page refers to the Nutrition Assistance program Information on this page refers to the Cash Assistance program
This subject includes information about how anyone has the right to file an NA and CA application for benefits on the same day the applicant contacts FAA.
Anyone has the right to apply for benefits. When a person requests information about applying for benefits, FAA completes all of the following:
Encourages and allows a person or an authorized representative to turn in an official application the same day FAA is contacted.
NOTE See the DES Website to download and print the Application for Benefits (FA-0001A) as a PDF document from the Documents Center.
Provides a website to submit applications online at www.HealthEArizonaPlus.gov.
Provides information about the application process and the right to file.
Provides information about FAA regular business hours(g).
Assists with completing applications by phone, Monday through Friday, from 7:00 a.m. to 6:00 p.m., except for state holidays(g). See HEAplus Interview Line for contact information.
FAA administers its programs under the all, and not limited to, the following principles:
Providing benefits quickly and correctly, following state and federal law.
Explaining services available to participants or others served.
Making FAA services available without barriers.
Treating participants, other agencies, the public, and all FAA staff with respect.
Ensuring participants know their rights and responsibilities.
Enhancing staff performance and productivity through involvement in the decision-making process.
FAA provides program information through all of the following means:
Publications, including, and not limited to, all of the following:
Notice content
Notice Inserts
Pamphlets and flyers
Downloadable and printable forms
Telephone hotlines
Radio and television
Personal contact
Websites including, and not limited to, any of the following:
A participant with a disability has the right under the Americans with Disabilities Act (ADA) or the Rehabilitation Act to request reasonable accommodations to participate in an FAA program, see the Right to Request Reasonable Accommodations.
Legal Authorities
last revised 03/27/2023