FAA6 Case Maintenance and Administrative Lists
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FAA6.A01 – Changes Overview
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Removed warning box. (Effective 07/26/2021) (Reformatted and moved on 08/30/2021)
Reformatted the page by combining multiple references into one and moved the reference. (Effective for all changes received on or after 08/30/2021) (Reference changed from multiple references in FAA6.A - see prior policy for specific references) Updates for FFY 2022 SNAP COLA. Changed changes in income for Standard Reporting from $100 to $125. (Effective for the benefit month of 10/2021)
Reformatted the page by combining multiple references into one and moved the reference. (Effective for all changes received on or after 08/30/2021) (Reference changed from multiple references in FAA6.A - see prior policy for specific references)
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FAA6.A02 – Reporting Methods
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Clarified to check new applications to determine whether it should be considered a change rather than an application. Also, removed mailing appointment notice. (Effective for all applications received on or after 02/01/2021) (Reformatted and moved on 08/30/2021)
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Prior Policy
Effective 08/30/2021
Effective 12/13/2021
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Reformatted the page by combining multiple references into one and moved the reference. (Effective for all MACs received on or after 08/30/2021) (Reference changed from FAA6.A07A through FAA6.A07A.06)
Added information regarding the Reinstatement Waiver. (Effective Date: Policy was clarified as of 12/13/2021)
Reformatted the page by combining multiple references into one and moved the reference. (Effective for all crossmatch reports received on or after 08/30/2021) (Reference changed from FAA6.A13D through FAA6.A13D.08)
Reformatted the page by combining multiple references into one and moved the reference. (Effective for all mass changes conducted on or after 08/30/2021) (Reference changed from FAA6.A07B through FAA6.A07B.04)
Reformatted the page and moved the reference. (Effective for all case audits completed on or after 08/30/2021) (Reference changed from FAA6.A13C)
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FAA6.A03 – Changes in Primary Informant
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Added a reference to “expunged benefits” when case is denied or closed due to death of entire budgetary unit. (Effective for all eligibility determination completed on or after 05/17/2021)
Reformatted the page by combining multiple references into one and moved the reference. (Effective for all changes effected on or after 08/30/2021) (Reference changed from FAA6.A13C)
Added new reference, merging information from multiple references regarding a participant’s address and how to effect changes. (Effective for all changes effected on or after 08/30/2021)
Added new reference, merging information from multiple references regarding a participant’s child support expense amount and how to effect changes. (Effective for all changes effected on or after 08/30/2021)
Added new reference, merging information from multiple references regarding a participant’s dependent school attendance and how to effect changes. (Effective for all changes effected on or after 08/30/2021)
Added new reference, merging information from multiple references regarding the deprivation of a dependent child and how to effect changes. (Effective for all changes effected on or after 08/30/2021)
Added new reference, merging information from multiple references regarding a participant’s marital status and how to effect changes. (Effective for all changes effected on or after 08/30/2021)
Added new subject for effecting changes of NA Medical expenses or the standard medical deduction. (Effective for all changes effected on or after 12/20/2021) (Reference moved from FAA4.K13A)
Added new reference, merging information from multiple references regarding participant’s living in the household and how to effect changes. (Effective for all changes effected on or after 08/30/2021)
Added new reference, merging information from multiple references regarding a participant’s status and how to effect changes. (Effective for all changes effected on or after 08/30/2021)
Reformatted the page and moved the reference. (Effective for all changes effected on or after 08/30/2021) (Reference changed from FAA6.A03)
Added new reference, merging information from multiple references regarding a participant’s resources and how to effect changes. (Effective for all changes effected on or after 08/30/2021)
Added new reference, merging information from multiple references regarding a participant’s shelter costs and how to effect changes. (Effective for all changes effected on or after 08/30/2021)
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FAA6.A04A.01 – ACTS Actions
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Reformatted the page by combining multiple references into one and moved the reference. (Effective for all ACTS alerts worked on or after 08/30/2021) (Reference changed from FAA1.C)
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FAA6.A04A.02 – ACTS Screens
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Reformatted the page by combining multiple references into one and moved the reference. (Effective for all ACTS alerts worked on or after 08/30/2021) (Reference changed from FAA1.C)
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FAA6.A04B.02 – ADDR CHANGE – X006
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Added that the alert is generated when HEAplus contact information is updated by a participant, worker, assistor, or the PMMIS Postback. Added that when a participant reports an address change to a medical provider, HEAplus is updated by the PMMIS Postback. Added on the next day the X006 notice is sent to the participant. Added to take the appropriate action before closing the alert based on the reporting requirements assigned to the participant. (Effective with all changes completed on or after 09/20/2021)
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FAA6.A08A – Adequate Notice
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Archived 01/25/2021
Archived 04/26/2021
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Added language to make it clearer regarding what date to send out adequate notice for CA. (Effective 01/25/2021) Added language regarding adequate notice and verbal voluntary withdrawal for NA. (Effective 04/26/2021) (Reformatted and moved on 08/30/2021)
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FAA6.A13A.04 – Changes in Income - Standard Reporting
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Removed exception box and added lottery/gambling information. (Effective 07/26/2021) (Reformatted and moved on 08/30/2021)
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FAA6.A13D.01 – Operation Talon Fleeing Felon Crossmatch Report
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Added information to policy identifying the source of data for the Operation Talon Fleeing Felon Report. (Effective for all Operation Talon Fleeing Felon Reports completed on or after 02/08/2021) (Reformatted and moved on 08/30/2021)
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FAA6.A13D.02 – Outstanding Felony Warrant Crossmatch Report
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Added information to policy identifying the source of data for the Outstanding Felony Crossmatch Report. (Effective for all Outstanding Felony Crossmatch Reports completed on or after 02/08/2021) (Reformatted and moved on 08/30/2021)
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FAA6.A13D.03 – Jail Inmate Crossmatch Report
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Added information to policy identifying the source of data for the Jail Inmate Crossmatch Report. (Effective for all Jail Inmate Crossmatch Reports completed on or after 02/08/2021) (Reformatted and moved on 08/30/2021)
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FAA6.A13D.04 – Felony Drug Conviction Crossmatch Report
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Added information to policy identifying the sources of data for the Felony Drug Conviction Crossmatch Report. (Effective for all Felony Drug Conviction Crossmatch Reports completed on or after 02/08/2021) (Reformatted and moved on 08/30/2021)
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FAA6.A13D.05 – Crossmatch Report Procedures
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Added information to policy identifying the correct denial closure reason code to use for CA when the CA participant fails to provide FF information. (Effective 05/10/2021) (Reformatted and moved on 08/30/2021)
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FAA6.A13D.08 – Deceased Participant Crossmatch Report
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New Policy
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Added policy and procedures for the Deceased Participant Crossmatch Report. (Effective for all Deceased Participant Crossmatch Reports completed on or after 02/08/2021) (Reformatted and moved on 08/30/2021)
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FAA6.A14A – Changes That Must be Reported - Simplified Reporting
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Added information regarding reporting lottery/gambling winnings. (Effective 07/26/2021) (Reformatted and moved on 08/30/2021)
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FAA6.A14C – Verifying Reported Changes – Simplified Reporting
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Clarified policy, the Change of Address (C008) is only sent when the participant reports a change of address. (Effective with all actions taken on or after 05/24/2021) (Reformatted and moved on 08/30/2021)
Added verbiage to review NOHS after a case is reopened to correct the incorrect Denial Reason Code. Combined with FAA6.C01A NA Closure – Incorrect Reason Code. (Effective for all eligibility determinations completed on or after 02/08/2021)
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FAA6.C01A – NA Closure – Incorrect Reason Code
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Removed entire section and combined with FAA6.C01 REPT Purpose. (Effective for all eligibility determinations completed on or after 02/08/2021)
Changed Administrative corrections title to “Reopening reasons. Removed warning box as there could be other reasons to reopen a case. (Effective for all eligibility determinations completed on or after 02/08/2021)
Changed Administrative corrections title to Reopening Reasons. Removed warning box as there could be other reasons to reopen a case. (Effective for all eligibility determinations completed on or after 02/08/2021)
Updated policy with detailed reopening procedure information. (Effective for all eligibility determinations completed on or after 02/08/2021)
Updated policy with information regarding when REPT is applicable. (Effective for all eligibility determinations completed on or after 02/08/2021)
Removed the first sentence because this can be found at FAA6.E02B Added step for workers to contact OPU when the outstanding overpayment verification is provided. (Effective for eligibility determinations completed on or after 03/01/2021.)
(EBU should have been stated when the EBU policy went into effect). Removed the second sentence and the warning box. Added sentence that only OPU and EBU are authorized to key OVTR. (Effective 06/01/2021)
Changed OP Unit to OPU. Added OPU removes the $$ on PRAP. Removed warning box and used the verbiage. Updated the form number. (Effective for eligibility determinations completed on or after 03/01/2021.)
Added verbiage regarding the earned income deduction should not be allowed when the household failed to report the change timely. (Effective 07/26/2021.)
Made changes due to the changes in the IPV Disqualifications. Removed the information in the last note and moved it to the correct place in Computing the Overpayment Should Have Been (Hand Budgets) policy. (Effective 07/26/2021.)
EBT account adjustments due to system errors has been added as an appealable action. (Effective for all Appeal requests received on or after 01/19/2021)
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Archived 01/19/2021
Archived 09/07/2021
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Added an EBT account adjustment to the list of eligibility decisions. (Effective for all Appeal requests received on or after 01/19/2021) Added to upload the appeal hearing request to OnBase and document the case file. Provided clarification regarding submitting appeal hearing requests. (Effective for all Appeal hearing requests received on or after 09/07/2021)
Revised to avoid perceptions that a pre-hearing conference is mandatory. (Effective for all appeals requests received on or after 01/08/2021)
Revised policy to reflect the changes to the FAA-1692A form. (Effective for all appeals requests received on or after 01/08/2021)
Added that HEAplus sends the pre-hearing conference letter, made exception material part of the rule, removed unnecessary details. (Effective for all appeals requests received on or after 01/08/2021)
Clarified steps taken during pre-hearing conference, made exception material part of the rule. (Effective for all appeals requests received on or after 01/08/2021)
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Archived 01/19/2021
Archived 03/15/2021
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Added third-party process or financial institution evidence to the list of documents to be included in a hearing packet, when applicable. (Effective for all Appeal requests received on or after 01/19/2021)
Clarified packet contents from ASA, removed unnecessary details. (Effective for all appeals requests received on or after 01/08/2021)
Added policy to address EBT account adjustment appeal decisions that are affirmed. (Effective for all Appeal requests received on or after 01/19/2021)
Added that when the hearing decision applies to an EBT account adjustment, staff send a copy of the hearing decision via email to FAA EBT Support within two workdays. (Effective for all Appeal requests received on or after 01/19/2021)
Added ASA process changes and that hearing defaults to attend by phone when not specified. (Effective 01/11/2021)
Added a 10-day time frame for QC-100’s to be discussed with OPE/QC. (Effective 01/19/2021)
Removed the exception box and made it part of the policy. Updated EI to worker and added a note that the QC code on PRAP must be removed by someone with a supervisor or higher profile in AZTECS. (Effective 05/17/2021)
Added instructions for ordering the mandatory posters. (Effective 09/07/2021)
Removed the information about LEP Binder and added the translation poster to the list. (Effective 01/11/2021)
Moved policy out of an exception box and rearranged some information for clarity. Added the procedures for participants who move in or out of a Tribal TANF Service Delivery Area. (Effective 04/26/2021)
Revised to indicate that all documents sent to HFAP are now sent via email. Clarified that these procedures are for new applications. Removed the Exception box and the banner. Removed the FAA-0077A procedure. Clarified procedures. (Effective with all pending applications and applications received on or after 06/14/2021)
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Archived 04/26/2021
Archived 06/14/2021
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Moved policy out of an exception box and rearranged the policy for clarity. Added the FAA-1125A TAD as the method for HFAP to notify FAA of LIBL hardship exemptions. (Effective 04/26/2021) Revised to indicate that all documents sent to HFAP are now sent via email. Added email address for HFAP to send documents to FAA. (Effective with all pending applications and applications received on or after 06/14/2021)
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Archived 04/26/2021
Archived 06/14/2021
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Added the FAA-1125A TAD as the method for HFAP to notify FAA of PRA noncompliance on an active case. Added FAA sanction procedures. Added the AZTECS notices for the sanction levels. (Effective 04/26/2021) Revised to indicate that all documents sent to HFAP are now sent via email. Added email address for HFAP to send documents to FAA. (Effective with all pending applications and applications received on or after 06/14/2021)
Moved policy regarding case is not in the current system month out of an exception box. Added that PY YOEME determines hardship exemption eligibility. Added FAA responsibilities when notified of a PY YOEME LIBL hardship exemption. (Effective 04/05/2021)
Added which forms are used to report non-compliance at initial application and an active case. Added the FAA sanction procedures. Added the notice names and numbers that relate to the level of the sanction. (Effective 04/05/2021)
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Archived 09/20/2021
Archived 12/27/2021
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Changed title from Salt River Pima Maricopa Indian Community LEARN (SRP-MIC LEARN)-Overview Revised for clarity and according to the new CNAP reformatting. Added Eligibility Requirements and Special Keying Requirements from other references. (Effective 09/20/2021) Revised to clarify the Salt River Pima-Maricopa Community (SRP-MIC) Tribal TANF Program and removed information that applies to only SRP-MIC LEARN eligibility staff. (Effective with all applications received on or after 12/27/2021)
Created new reference for the application referral process between FAA and Salt River Pima-Maricopa Community LEARN. (Effective with all applications received on or after 12/27/2021)
Created a new reference for the information exchange between FAA and Salt River Pima-Maricopa Community LEARN policy. (Effective with all applications received on or after 12/27/2021)
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FAA6.I07A – Eligibility Requirements - Salt River TANF
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Removed entire references and added to SRP-MIC LEARN TANF Program reference. (Effective 09/20/2021)
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FAA6.I07B – Special Keying Requirements – SRP-MIC LEARN
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Removed entire references and added to SRP-MIC LEARN TANF Program reference. (Effective 09/20/2021)
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FAA6.I07C – Benefit Determinations – SRP-MIC LEARN
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Removed entire references and added to SRP-MIC LEARN TANF Program reference. (Effective 09/20/2021)
Added new policy for the Standard Medical Deduction. (Effective with all determinations completed for the benefit month of 10/2021 and ongoing)
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FAA6.R05 – Policy Dissemination Process
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Changed dissemination from a monthly process to a weekly process. Added FAA‑1215A instructions and policy dissemination monitoring procedures. (Effective for the contents of the What’s Changed page published on or after 01/04/2021)
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FAA6.R05A – Policy Dissemination Review/Training Confirmation (FAA-1215A)
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Removed entire subject because it was incorporated into FAA6.R05. (Effective for the contents of the What’s Changed page published on or after 01/04/2021)