Revision 50 (01-01-22 through 12-31-22) : FAA1 System Information and Application Screening
FAA1 System Information and Application Screening
 
FAA1.A02C – CNAP Manual – Request for Policy Clarification or Field Inquiry
Prior Policy
Archived 02/22/2022
Prior Policy
Archived 12/27/2022
Removed the name Conduent and replaced it with Contracted Third-Party Non-Merit Staff. (Effective 02/22/2022) Reformatted and moved to the procedures of Agency Responsibilities – Rules and Regulations. (Effective 12/27/2022)
 
FAA1.A04C.03 – Confidentiality - Court Order or Subpoena to Release Information
Prior Policy
Clarified that the DES-1078A is for internal use only. (Effective 06/27/2022)
 
FAA1.A04C.04 – Confidentiality – Participant Review of Case Information
Prior Policy
Clarified that the DES-1078A is for internal use only. (Effective 06/27/2022)
 
FAA1.A07A – Handling Special Cases – DBME Employees
Prior Policy
Revised policy to clarify that DBME Employees cannot complete activities related to their own benefit case during breaks as this is considered work time. (Effective 02/14/2022 for all cases involving DBME employees, contractors, volunteers, or temporary employees)
 
FAA1.A07A.03 – Handling DBME Employee Cases – Submitting Verification
Prior Policy
Revised policy to clarify that DBME Employees cannot utilize State equipment to submit verification for their own benefit case during break time. (Effective 02/14/2022 for all cases involving DBME employees, contractors, volunteers, or temporary employees)
 
FAA1.A07B – Handling Special Cases – Contractors, Volunteers, or Temporary Employees
Prior Policy
Revised policy to clarify that contractors, volunteers, or temporary employees cannot complete activities related to their own benefit case during break time. (Effective 02/14/2022 for all cases involving DBME employees, contractors, volunteers, or temporary employees)
 
FAA1.A07B.03 – Handling DBME Employee Cases – Submitting Verification – Contractors, Volunteers, or Temporary Employees
Prior Policy
Revised policy to clarify that DBME contractors, volunteers, or temporary employees cannot complete activities related to their own benefit case during break time. (Effective 02/14/2022 for all cases involving DBME employees, contractors, volunteers, or temporary employees)
 
FAA1.A07F.01 – Handling Accommodation Requests – Visual Impairments
Prior Policy
Revised to clarify the procedures when a participant requests a special accommodation. (Effective with all applications received on or after 05/31/2022)
 
FAA1.A16 – Elderly Simplified Application Project (ESAP)
Prior Policy
Archived 10/24/2022
Prior Policy
Archived 11/28/2022
Added new reference about a demonstration project started to help the elderly population. (Effective 07/01/2022) Information was added to clarify that when an ESAP application is submitted and the applicant is not ESAP eligible, the Application for Benefits (FAA-0001A) or the HEAplus online application must be submitted to capture all the questions on the application. (Effective for eligibility determinations made on or after 10/24/2022) Reference changed from FAA1.18 to FAA6.A16. Removed references regarding Standard and Simplified Reporting. (Effective for new applications received on or after 12/01/2022)
 
FAA1.B05B.03 – Compliance with NA Renewal Requirements After the Approval Period Ends
Prior Policy
Archived 01/18/2022
Prior Policy
Archived 09/26/2022
Removed information added in error regarding having 30 days remaining in the approval period. (Effective 01/18/2022) Replaced the words "in the month" with "within 30 days." (Effective for eligibility determinations made on or after 09/26/2022)
 
FAA1.C01A – Right to a Copy of the Rights and Responsibilities
Prior Policy
 
Reformatted and moved Rights and Responsibilities listed in FAA2.B. (Effective 04/11/2022) (Reference changed from FAA2.B01C.01)
 
FAA1.C01B – Right to Confidential Case Information
Prior Policy
Archived 09/26/2022
Prior Policy
Archived 12/19/2022
The DES Public Records Request Coordinator is now processing subpoenas, court orders, and requests for public records. (Effective for the release of confidential information requested on or after 09/26/2022) Reformatted and moved Rights and Responsibilities listed in FAA1.A04 (Effective 09/26/2022) (Reference changed from FAA1.A04) Clarified who can authorize the release of case information to someone outside of the budgetary unit. (Effective for all confidential case information requests received on or after 12/19/2022.)
 
FAA1.C01C – Right to First Contact Resolution
Prior Policy
Reformatted and moved Rights and Responsibilities listed in FAA2.B. (Effective 04/11/2022) (Reference changed from FAA2.B01C.01)
 
FAA1.C01D – Right to Know About Penalties
Prior Policy
Reformatted and moved Rights and Responsibilities listed in FAA2.B. (Effective 04/11/2022) (Reference changed from FAA2.B01C.01)
 
FAA1.C01E – Right to Know That EBT Accounts are Monitored
Prior Policy
Reformatted and moved Rights and Responsibilities listed in FAA2.B. (Effective 04/11/2022) (Reference changed from FAA2.B01C.01)
 
FAA1.C01F – Right to One Free EBT Card Replacement
Prior Policy
Reformatted and moved Rights and Responsibilities listed in FAA2.B. (Effective 04/11/2022) (Reference changed from FAA2.B01C.01)
 
FAA1.C01H – Right to Register to Vote
Prior Policy
Reformatted and moved Rights and Responsibilities listed in FAA2.B. (Effective 04/11/2022) (Reference changed from FAA2.B01C.01)
 
FAA1.C01I – Right to an Appeal Hearing
Prior Policy
Reformatted and moved Rights and Responsibilities listed in FAA2.B. (Effective 04/11/2022) (Reference changed from FAA2.B01C.01)
 
FAA1.C02A – Providing Verification
Prior Policy
Reformatted and moved verification information to Participant Responsibilities. Clarified what is considered participant statement verification (Effective with all eligibility determinations completed on or after 03/28/2022) (References changed from FAA2.A01 through FAA2.A07)
 
FAA1.C02B – Cooperating With the Eligibility Process
Prior Policy
Reformatted and moved Cooperation information to Participant Responsibilities. (Effective with all eligibility determinations completed on or after 03/31/2022). (References changed from FAA2.A08A and FAA2.A08B)
 
FAA1.C02D – Responsibility to Cooperate with Quality Control (QC)
Prior Policy
Reformatted and moved Rights and Responsibilities listed in FAA2.B. (Effective 04/11/2022) (Reference changed from FAA2.B01C.01)
 
FAA1.C03A – Notifying Participants of Actions Regarding Their Benefits
Prior Policy
Revised to clarify policy regarding Intentional Program Violation (IPV) notices. (For applications received on or after 09/26/2022)
 
FAA1.C03B – Data Collection
Prior Policy
Reformatted and moved information about collecting race and ethnicity data to agency requirements. (Effective for determinations made on or after 06/27/2022) (Reference changed from FAA2.J03 and FAA2.J08)
 
FAA1.C03C – Rules and Regulations
New Policy
Added new reference about viewing of rules and regulations (a.k.a. the CNAP Manual). Moved policy dissemination and policy clarification instructions to procedures. (Effective 12//27/2022)
 
FAA1.D12 – Case Record Control (CARC) - Overview
Prior Policy
Removed reference to ACTS Alerts in the first bullet due to a system change that occurred on 01/11/2022 to allow the case to be CARC with pending ACTS Alerts. (Effective for any cases transferred on CARC on or after 01/11/2022)
 
FAA1.E02 – State Verification Exchange System (SVES) - Overview
Prior Policy
Added information regarding SVES to Reformat Verification and Cooperation at FAA1.C04. (Effective with all eligibility determinations completed on or after 03/31/2022)