FAA6 Case Maintenance and Administrative Lists

Revision 47 (01-01-19 through 12-31-19) : FAA6 Case Maintenance and Administrative Lists

FAA6.A01 – Changes Overview

Prior Policy

Clarified change reporting requirements at the interview and after the interview. (Effective 9/01/2019)

FAA6.A06A – NA Mid Approval Contact - Overview

Prior Policy

02/18/2019

Prior Policy

07/01/2019

Added a definition of Mid Approval Contact. Define what is a complete MAC form. Added Overview to the title. Added the time frames when AZTECS sends the X027. Added what information is included in the X027. Added the importance of keying the Y in the MAC RECD field on INDA. (Policy Change Alert 19‑001F, effective 02/18/2019) Revised for clarity. Added procedures for the new MAC auto process. (Policy Change Alert 19 011F, effective 07/01/2019)

FAA6.A06A.01 – NA Mid Approval Contact Auto Process

New

Added new policy and procedures for the MAC auto process. (Policy Change Alert 19‑011F, effective 07/01/2019)

FAA6.A06A.02 – NA Mid Approval Contact Process – Compliance, No Change is Reported

Prior Policy

02/18/2019

Prior Policy

07/01/2019

Added new policy and procedures when the X027 is returned and no change is reported. (Policy Change Alert 19‑001F, effective 02/18/2019) Reference changed from FAA6.A06A.01. Added policy to clarify auto process when no change is reported. (Policy Change Alert 19 011F, effective 07/01/2019)

FAA6.A06A.03 – NA Mid Approval Contact Process – Compliance, Change is Reported

Prior Policy

02/18/2019

Prior Policy

07/01/2019

Added new policy and procedures for when the X027 is returned and change is reported. (Policy Change Alert 19‑001F, effective 02/18/2019) Reference changed from FAA6.A06A.02. Added policy regarding the X026 notice for when the participant fails to provide the requested mandatory verification. (Policy Change Alert 19 011F, effective 07/01/2019)

FAA6.A06A.04 – NA Mid Approval Contact Process – Noncompliance, Failure to Return the X027

Prior Policy

02/18/2019

Prior Policy

07/01/2019

Added new policy and procedures when the budgetary unit fails to return the X027. (Policy Change Alert 19‑001F, effective 02/18/2019) Reference changed from FAA6.A06A.03. Revised policy for clarity and added more information on new MAC process for noncompliance, failure to return the X027. (Policy Change Alert 19 011F, effective 07/01/2019)

FAA6.A06A.05 – NA Mid Approval Contact Process – Incomplete X027

Prior Policy

02/18/2019

Prior Policy

07/01/2019

Added new policy and procedures when the X027 is returned incomplete. (Policy Change Alert 19‑001F, effective 02/18/2019) Reference changed from FAA6.A06A.04. Revised for clarity. Added that partial compliance is failure to comply. (Policy Change Alert 19 011F, effective 07/01/2019)

FAA6.A06A.06 – NA Mid Approval Contact Process – NUTRITION ASSITANCE (NA) MID APPROVAL CONTACT FORM (FAA-1108A) Form

Prior Policy

02/18/2019

Prior Policy

07/01/2019

Added new policy and procedures when the FAA-1108A form is completed. (Policy Change Alert 19‑001F, effective 02/18/2019) Reference changed from FAA6.A06A.05. Revised for clarity. Added policy regarding using the FAA-1108A for compliance. (Policy Change Alert 19 011F, effective 07/01/2019)

FAA6.A06A.07 – Mid Approval Contact Process – An NA Application is Submitted During the MAC Period

Prior Policy

02/18/2019

Prior Policy

07/01/2019

Added new policy and procedures when an NA application is submitted during the MAC period. (Policy Change Alert 19‑001F, effective 02/18/2019) Reference changed from FAA6.A06A.06. Revised for clarity and added links to examples for when an application is received during the MAC period. (Policy Change Alert 19 011F, effective 07/01/2019)

FAA6.A12A – Changes that Must Be Reported – Standard Reporting

Prior Policy

Created table to make it easier to see which changes are required to be reported for which program(s), added “expenses” to child support. (Effective 11/12/2019)

FAA6.A12A.01 – Changes in Address – Standard Reporting

Prior Policy

Incorporated verbiage from policy on change on shelter costs to this policy. (Effective 11/12/2019)

FAA6.A12A.04 – Changes in Income – Standard Reporting

Prior Policy

Clarified what constitutes a change of source of income. (Effective 11/12/2019)

FAA6.A12A.07 – Changes in Participants – Standard Reporting

Prior Policy

Added birth of baby and death of a participant to list of changes in participants. (Effective 11/12/2019)

FAA6.A12A.08 – Changes in Pregnancy – Standard Reporting

Prior Policy

Removed policy and combined it with policy on changes in participation. (Effective 11/12/2019)

FAA6.A12A.12 – Changes in Shelter Costs – Standard Reporting

Prior Policy

Removed policy and combined it with policy on changes in address. (Effective 11/12/2019)

FAA6.A12D.05 – Crossmatch Report Procedures

Prior Policy

Added separate codes for closures and disqualifications when the person fails to provide the requested information. (Effective 07/01/2019)

FAA6.A12D.07 – Federal Tax Information (FTI) Report

Prior Policy

Clarified warning regarding use and misuse of FTI information. (Effective 11/04/2019)

FAA6.A12E – Time Frames - Standard Reporting

Prior Policy

Aligned CA and NA timeframes to keep from confusing customers and staff. (Effective 9/23/2019)

FAA6.A13B – Reporting Time Frames - Simplified Reporting

Prior Policy

Clarified that the date a change is received by an FAA office as the reported date for the change. (Effective 9/23/2019)

FAA6.C02A – Administrative Corrections

Prior Policy

Added the REPT reason of MACA to the list. Removed CADO or CADO Extension Form and replaced with case file. Added more than 12 months are considered too far in the past in the EXCEPTION Box. (Policy Change Alert 19‑001F, effective 02/18/2019)

FAA6.E02C – FAA Office Overpayment Responsibilities - Overpayment Verification

Prior Policy

Added language to give staff directions when verification is not provided. (Effective 01/19/2019)

FAA6.E05 to FAA6.E05H.05 – Overpayment (OP) Error Elements Numbers and Descriptions

Prior Policy

All references are being completely removed from the CNAP Manual as the Error Codes are no longer valid effective 2-11-19. (Effective 3/11/2019)

FAA6.E05A – OARC Policy Support and Review Unit

Prior Policy

Title changed. Updated policy by using correct terms and defined form names. Changed to the correct unit name, updated process according to OARC. (Effective 01/21/2019)

FAA6.E05B – OARC Collections Unit

Prior Policy

Updated policy by using correct terms. (Effective 01/21/2019)

FAA6.E06B – Methods of NA Overpayment Collection – Overview

Prior Policy

Updated policy to current procedures. Added which agencies may refer an overpayment to OARC. (Effective 3/25/2019)

FAA6.E06B.01 – Methods of NA Overpayment Collection – Cash Repayment

Prior Policy

Updated to correct process and state which agency does the collection actions. Added the payment schedule. Removed inaccurate information regarding the APU process.. (Effective 3/25/2019)

FAA6.E06B.02 – Methods of NA Overpayment Collection – Repayment with NA Benefits

Prior Policy

Removed obsolete procedures regarding the process and updated correct procedures according to OARC suggestions. (Effective 3/25/2019)

FAA6.E06B.03 – Methods of NA Overpayment Collection – Recoupment of NA Overpayment

Prior Policy

Updated process according to OARC suggestions. (Effective 3/25/2019)

FAA6.E06B.08 – Methods of NA Overpayment Collection - Collection on Bankruptcy

New

Revised to replace FAA with OARC when applicable added stay. (Effective 02/25/2019)

FAA6.E07A.01 – Methods of CA Overpayment Collection – Cash Repayment

Prior Policy

Updated payment methods and made link for households to contact OARC. Removed policy regarding preaddressed envelopes. (Effective 02/25/2019)

FAA6.E07A.02 – Methods of CA Overpayment Collection – Recoupment of CA Overpayment

Prior Policy

Updated for clarity and removed out of date information. Added bullets regarding recoupment. (Effective 02/25/2019)

FAA6.E07A.03 – Methods of CA Overpayment Collection - Suspending Collections

New

Added an exception that overpayments are not collected from grant diversion. (Effective 02/25/2019)

FAA6.E07B.07 – Methods of NA Overpayment Collection – Renegotiation of Repayment

Prior Policy

Removed entire section to align with current process. (Effective 01/14/2019)

FAA6.E09 – Overpayment Tracking (OVTR) - Overview

Prior Policy

Removed entire reference. This has been incorporated into other policy at FAA6.E03A.01. (Effective 02/25/2019)

FAA6.E09A – OVTR – Case Information and Section Descriptions

Prior Policy

Removed this entire subject, this is covered in FAA6.E03A.01. (Effective 02/25/2019)

FAA6.F03D.01 – Pre-hearing Conference

Prior Policy

Added a new bullet to include the Overpayment Specialist among FAA staff who can conduct pre-hearing conference. Added clarification to level where conference is done, who sends notice and who documents the case file. (Effective 07/29/2019)

FAA6.F04A – Quality Control (QC) - Performance Reporting - Overview

Prior Policy

Revised policy for clarity, streamlined procedures. (Policy Change Alert 19‑010F, effective 06/17/2019)

FAA6.F04B – QC Review Process –OPE Responsibilities

Prior Policy

Removed region responsibilities, added information to other section. Removed information concerning QC protest. (Policy Change Alert 19‑010F, effective 06/17/2019)

FAA6.F04B.01 – Quality Control (QC) Review - Agency Error

Prior Policy

Changed references of QC to OPE. (Policy Change Alert 19‑010F, effective 06/17/2019)

FAA6.F04B.02 – Quality Control (QC) Review - Participant Error

Prior Policy

Changed references of QC to OPE. (Policy Change Alert 19‑010F, effective 06/17/2019)

FAA6.F04B.03 – Quality Control (QC) Review - CAPER errors

Prior Policy

Changed QC Negatives to CAPER. (Policy Change Alert 19‑010F, effective 06/17/2019)

FAA6.F04B.04 – Quality Control (QC) Review - QC-100 OPE Responsibilities

Prior Policy

Added description of QC processes. (Reference changed from FAA6.F04C.01) (Policy Change Alert 19‑010F, effective 06/17/2019)

FAA6.F04C.02 – QC-100 - QC Responsibilities - QC-100 Correction

Prior Policy

Remove entire section, relocate necessary information. (Policy Change Alert 19‑010F, effective 06/17/2019)

FAA6.F04C.01 – Region QC-100 Responsibilities - Reviewing the QC-100

Prior Policy

Changed protest to District X, removed duplicate information, moved to other references. (Reference changed from FAA6.F04D.01) (Policy Change Alert 19‑010F, effective 06/17/2019)

FAA6.F04C.02 – Region QC-100 Responsibilities - QC-100 Disagreement

Prior Policy

Added procedures for District X transfer requests. (Reference changed from FAA6.F04D.02) (Policy Change Alert 19‑010F, effective 06/17/2019)

FAA6.F04C.03 – Region QC-100 Responsibilities - QC-100 Case Action

Prior Policy

Added procedures for the QC-100 TAD. (Reference changed from FAA6.F04D.03) (Policy Change Alert 19‑010F, effective 06/17/2019)

FAA6.F04C.04 – Region QC-100 Responsibilities - QC Noncooperation for NA

Prior Policy

Removed reference to CA. Added Region responsibilities information. (Reference changed from FAA6.F04D.04) (Policy Change Alert 19‑010F, effective 06/17/2019)

FAA6.F04C.05 – Region QC-100 Responsibilities - Outstanding QC Reviews

Prior Policy

Revised QC cooperation process. Changed QC to OPE. (Reference changed from FAA6.F04D.05) (Policy Change Alert 19‑010F, effective 06/17/2019)

FAA6.F04D.01 – Policy Support Team (PST) QC-100 Responsibilities - PST QC-Role

Prior Policy

Removed protest and statewide recommendation policy. (Reference changed from FAA6.F04E.02) (Policy Change Alert 19‑010F, effective 06/17/2019)

FAA6.F04E – The QC Review Committee

Prior Policy

Changed Peer Review to QC Review Committee. Clarified purpose and process for committee (Reference changed from FAA6.F04F) (Policy Change Alert 19‑010F, effective 06/17/2019)

FAA6.F04G – QC Additional Information

Prior Policy

Removed entire section. Combined policy with other sections. (Policy Change Alert 19‑010F, effective 06/17/2019)

FAA6.F04H – QC Protests – Overview

Prior Policy

Removed entire section. (Policy Change Alert 19‑010F, effective 06/17/2019)

FAA6.F04H.01 – QC Protests - Filing Procedures

Prior Policy

Removed entire section. (Policy Change Alert 19‑010F, effective 06/17/2019)

FAA6.F04H.02 – QC Protests - QC Protest Decision

Prior Policy

Removed entire section. (Policy Change Alert 19‑010F, effective 06/17/2019)

FAA6.F04F – QC District X – Overview

Prior Policy

Added policy for District X recipients. (Reference changed from FAA6.F04I) (Policy Change Alert 19‑010F, effective 06/17/2019)

FAA6.F04F.01 – QC District X – Procedures

Prior Policy

Added procedures for District X email requests. (Reference changed from FAA6.F04I.01) (Policy Change Alert 19‑010F, effective 06/17/2019)

FAA6.F04J – Quality Control (QC) Statewide Recommendation

Prior Policy

Removed entire section. (Policy Change Alert 19‑010F, effective 06/17/2019)

FAA6.F04G – QC Federal Findings - Overview

Prior Policy

Changed reference from Federal Difference to Federal Findings. (Reference changed from FAA6.F04K) (Policy Change Alert 19‑010F, effective 06/17/2019)

FAA6.F04G.01 – QC Federal Findings - Procedures

Prior Policy

Changed reference from Federal Difference to Federal Findings. Clarified procedures. (Reference changed from FAA6.F04K.01) (Policy Change Alert 19‑010F, effective 06/17/2019)

FAA6.F04G.02 – QC Federal Findings - Federal Findings Alert

Prior Policy

Changed reference from Federal Difference to Federal Findings. Clarified procedures. (Reference changed from FAA6.F04K.02) (Policy Change Alert 19‑010F, effective 06/17/2019)

FAA6.F04G.03 – QC Federal Findings - Federal Findings Results

Prior Policy

Changed reference from Federal Difference to Federal Findings. Clarified procedures. (Reference changed from FAA6.F04K.03) (Policy Change Alert 19‑010F, effective 06/17/2019)

FAA6.G04B – Nonfinancial Eligibility – Identity of the PI

New

Added new reference to DNAP regarding PI identity verification policy. (Effective 06/17/2019)

FAA6.H01B.01 – Posters in the Lobby

Prior Policy

Updated the list for the new year. (News Flash 19-002F, effective 02/25/2019)

FAA6.H02 – Retention of Records

Prior Policy

07/12/2019

Prior Policy

08/19/2019

Updated the policy to match the Records Retention and Disposition Schedule. (Effective 07/12/2019). Removed entire subject because this information is available at DES-1-37-12 in DES Policy and Procedures. (Effective 08/19/2019)

FAA6.I02 – Tribal TANF Assistance Programs

Prior Policy

04/01/2019

Prior Policy

06/10/2019

Add duplicate assistance warning concerning participant eligibility for Tribal TANF (Effective 4/01/2019) Added direction for handling changes in Service Delivery Area (SDA) (Policy Change Alert 19-014F, effective 6/10/2019)

FAA6.I04B – Service Delivery Area (SDA) - Hopi Tribal TANF

Prior Policy

Added list of the communities located on the Hopi reservation (Policy Change Alert 19-014F, effective 6/10/2019)

FAA6.I04D.01 – Pregnant Participant Only – Hopi Tribal TANF

Prior Policy

Add information from section previously linked (FAA3.A04A), removed corresponding section. (News Flash 19‑030F, effective 07/22/2019)

FAA6.I04D.02 – Nonparent Caretaker Relative – Hopi Tribal TANF

Prior Policy

Added clarification that a Nonparent Caretaker Relative must comply with the HFAP. (Effective 11/25/2019)

FAA6.I04D.03 – Employment Referrals – Hopi Tribal TANF

Prior Policy

Clarified that the head of household must comply with HFAP prior to approval (Policy Change Alert 19-014F, effective 6/10/2019)

FAA6.I04D.05 – Income and Resource Exceptions - Hopi Tribal TANF

Prior Policy

Added additional income and resource exclusions (Policy Change Alert 19-014F, effective 6/10/2019)

FAA6.I04D.07 – Lifetime Benefit Limit (LIBL) – Hopi Tribal TANF

Prior Policy

Added information concerning HFAP LIBL months, exemptions, procedures for hardships, and procedures when LIBL is reached. (News Flash 19-029F, effective 07/22/2019)

FAA6.I04F – Benefit Determinations – Hopi Tribal TANF

New

Added subject to identify how benefits are determined for Hopi Tribal TANF. (Effective 11/12/2019)

FAA6.I05E – Information Exchange - NNDSR

Prior Policy

Updated for clarity and added ways application could be received. (Effective 4/01/2019)

FAA6.I05F – Benefit Determinations – NNDSR

New

Added subject to identify how benefits are determined for NNDSR. (Effective 11/12/2019)

FAA6.I06C – Special Keying Requirements - Pascua Yaqui Tribal TANF

Prior Policy

Added keying instruction for CA payment standard. (Effective 10/14/2019)

FAA6.I06D.02 – Child Only Cases – Pascua Yaqui Tribal TANF

Prior Policy

6/03/2019

Prior Policy

11/25/2019

Clarified requirements for a Pascua Yaqui TANF Child only case. (Effective 6/01/2019, reference changed from FAA6.I06D.01) Added clarification that a Nonparent Caretaker Relative must comply with PY YOEME. (Effective 11/25/2019)

FAA6.I06D.03 – Employment Referrals – Pascua Yaqui Tribal TANF

Prior Policy

Clarified that the head of household must comply with YOEME prior to approval. Removed referral exemption. (Effective 6/01/2019)

FAA6.I06D.05 – Income and Resource Exceptions – Pascua Yaqui Tribal TANF

Prior Policy

Linked types of income to related policy. (Effective 6/01/2019)

FAA6.I06D.08 – Lifetime Benefit Limit (LIBL) – Pascua Yaqui Tribal TANF

Prior Policy

Corrected information concerning PY YOEME LIBL months, exemptions, procedures for hardships, and procedures when LIBL is reached. (News Flash 19-029F, effective 07/22/2019)

FAA6.I06F – Benefit Determinations – Pascua Yaqui Tribal TANF

New

Added subject to identify how benefits are determined for Pascua Yaqui Tribal TANF. (Effective 11/12/2019)

FAA6.I07C – Benefit Determinations – SRP-MIC LEARN

New

Added subject to identify how benefits are determined for SRP-MIC LEARN. (Effective 11/12/2019)

FAA6.I08A – Application Process - WMAT

Prior Policy

Removed entire reference. This information is available in policy at FAA6.I08E. (Policy Change Alert 19-006F, effective 4/01/2019)

FAA6.I08A – Eligibility Requirements - WMAT

Prior Policy

Removed requirement for WMAT tribal enrollment. (Policy Change Alert 19-006F, effective 4/01/2019)

FAA6.I08C – Special Keying Requirements - WMAT

Prior Policy

Removed out dated keying procedures. (Policy Change Alert 19-006F, effective 4/01/2019)

FAA6.I08D –Referral Process - WMAT

Prior Policy

Updated process for referring participants to the WMAT TANF program. (Policy Change Alert 19-006F, effective 4/01/2019)

FAA6.I08E – Information Exchange – WMAT TANF

Prior Policy

Updated for clarity. (Effective 4/01/2019)

FAA6.I08F – Benefit Determinations – WMAT TANF

New

Added subject to identify how benefits are determined for WMAT TANF. (Effective 11/12/2019)

FAA6.I09E – Information Exchange – San Carlos Apache Tribe TANF

New

Added new policy for exchange of information with the SCAT Nnee Bich’o Nii Program office. (Effective 4/01/2019)

FAA6.I09F – Benefit Determinations – San Carlos Apache Tribe TANF

New

Added subject to identify how benefits are determined for San Carlos Apache Tribe TANF. (Effective 11/12/2019)

FAA6.K02G.05 – MACC - MAC Change Process

New

Added the new policy for MACC ACTS Alert and when the alert is generated and the due date. (Policy Change Alert 19‑001F, effective 02/18/2019)

FAA6.K02G.06 – PROCESS MAC (HEAPLUS APP ID)

New

Added the new policy for PROCESS MAC (HEAPLUS APP ID) ACTS Alert. Added when the alert is generated and the due date. (Policy Change Alert 19‑001F, effective 02/18/2019)