Methods of NA Overpayment Collection - Overview
The
Office of Accounts Receivable and Collections (OARC) initiates collection on all overpayments including overpayments collected through offsetting of benefits. Overpayments are referred to OARC from all the following:
●FAA Overpayment Unit
●Office of Special Investigation
●The Arizona Attorney General’s Office
Collection action is not initiated or may later be suspended or terminated, when any of the following occur:
●The household cannot be located.
●The claim is delinquent for three years or more and cannot be pursued through the Federal Treasury Offset Program
●The participant is deceased.
●The participant filed for bankruptcy protection.
Policy and procedures for repayment of a NA overpayment are outlined as follows: