FAA6.A Changes : 03 Effecting Changes : E Death of a Participant – Effecting Changes
Death of a Participant – Effecting Changes
Information on this page refers to the Nutrition Assistance program Information on this page refers to the Cash Assistance program
This section includes information about what happens when the death of a participant is reported.
Notification of a participant’s death may be reported by any of the following:
Another participant in the budgetary unit
Third-party source
System Interface
When FAA is notified of a participant’s death, verification is required before removing or stopping the deceased participant’s benefits. One of the following applies:
When FAA receives a report of death from a third-party source, it is considered unclear information(g). FAA must request verification of the death of the participant.
NOTE A report of death from the deceased participant crossmatch report provided by the Arizona Department of Health Services (ADHS) Office of Vital Records is considered verified upon receipt, no additional verification is needed. See Crossmatch Reports for more information.
When the death is verified, the deceased participant is removed from the case. (For guidelines regarding the appropriate month, see When to Effect Changes). Allow for one of the following:
Notice of Adverse Action(g) is sent when the removal of the deceased participant causes a benefit decreased and there are remaining participants in the budgetary unit.
No notice is required when the deceased participant is the only participant or all participants in the budgetary unit are deceased.
Death of the Primary Informant (PI)
Once a case has been registered and a Primary Informant (PI) is assigned in AZTECS(g) that participant(g) is required to remain as the PI of the case.
When the death of the NA PI becomes known, one of the following applies:
For a budgetary unit of two or more participants, FAA sends a notice to the last known address. The notice informs the remaining participants they must submit an application to continue receiving benefits.
NOTE Any of the following individuals may be established as an Electronic Benefit Transfer (EBT) Alternate Card Holder when the budgetary unit needs access to the remaining NA benefits after a case is closed:
An adult budgetary unit member
A non-participant adult who has parental control of the remaining budgetary unit members. The identity of the adult having parental control is required to be established. Living arrangements are not verified unless questionable
For a single participant budgetary unit, all of the following apply:
The Fidelity Information Services (FIS) deactivates the EBT card and sets an early expungement deactivation date.
When the deactivation date expires, any remaining benefits on the EBT card are purged and cannot be reactivated.
When NA benefits are closed in error, FAA can only reactivate benefits within 62 calendar days or less of the closure.
When the death of the CA PI becomes known, all of the following apply:
An individual acting as a representative for, or on behalf of the deceased CA PI may be named as an emergency Alternate Card Holder. (See CA EBT Alternate Card Holder - Emergency Situations for additional information)
When no CA EBT Alternate Card Holder is available, the CA case is closed.
The participant has the primary responsibility for providing verification. (See Participant Responsibilities – Providing Verification for additional policy.)
Documents used for verification include, but are not limited to, any of the following:
A letter from an out-of-state vital statistics agency
Death Certificate
Birth certificate
Hospital records
In Memoriam card
Indian census records
Institutional records
Insurance company records
Minister statement
Newspaper obituaries
Policy records
Signed funeral director’s statement
VA or military service records
Legal Authorities
last revised 02/20/2024