FAA1 System Information and Application Screening

Revision 50 (01-01-22 through 12-31-22) : FAA1 System Information and Application Screening

FAA1 System Information and Application Screening

FAA1.A02C – CNAP Manual – Request for Policy Clarification or Field Inquiry

Removed the name Conduent and replaced it with Contracted Third-Party Non-Merit Staff. (Effective 02/22/2022)

FAA1.A07A – Handling Special Cases – DBME Employees

Revised policy to clarify that DBME Employees cannot complete activities related to their own benefit case during breaks as this is considered work time. (Effective 02/14/2022 for all cases involving DBME employees, contractors, volunteers, or temporary employees)

FAA1.A07A.03 – Handling DBME Employee Cases – Submitting Verification

Revised policy to clarify that DBME Employees cannot utilize State equipment to submit verification for their own benefit case during break time. (Effective 02/14/2022 for all cases involving DBME employees, contractors, volunteers, or temporary employees)

FAA1.A07B – Handling Special Cases – Contractors, Volunteers, or Temporary Employees

Revised policy to clarify that contractors, volunteers, or temporary employees cannot complete activities related to their own benefit case during break time. (Effective 02/14/2022 for all cases involving DBME employees, contractors, volunteers, or temporary employees)

FAA1.A07B.03 – Handling DBME Employee Cases – Submitting Verification – Contractors, Volunteers, or Temporary Employees

Revised policy to clarify that DBME contractors, volunteers, or temporary employees cannot complete activities related to their own benefit case during break time. (Effective 02/14/2022 for all cases involving DBME employees, contractors, volunteers, or temporary employees)

FAA1.A07F.01 – Handling Accommodation Requests – Visual Impairments

Revised to clarify the procedures when a participant requests a special accommodation. (Effective with all applications received on or after 05/31/2022)

FAA1.B05B.03 – Compliance with NA Renewal Requirements After the Approval Period Ends

Removed information added in error regarding having 30 days remaining in the approval period. (Effective 01/18/2022)

FAA1.C01A – Right to a Copy of the Rights and Responsibilities

Reformatted and moved Rights and Responsibilities listed in FAA2.B. (Effective 04/11/2022) (Reference changed from FAA2.B01C.01)

FAA1.C01B – Right to First Contact Resolution

Reformatted and moved Rights and Responsibilities listed in FAA2.B. (Effective 04/11/2022) (Reference changed from FAA2.B01C.01)

FAA1.C01C – Right to Know About Penalties

Reformatted and moved Rights and Responsibilities listed in FAA2.B. (Effective 04/11/2022) (Reference changed from FAA2.B01C.01)

FAA1.C01D – Right to Know That EBT Accounts are Monitored

Reformatted and moved Rights and Responsibilities listed in FAA2.B. (Effective 04/11/2022) (Reference changed from FAA2.B01C.01)

FAA1.C01E – Right to One Free EBT Card Replacement

Reformatted and moved Rights and Responsibilities listed in FAA2.B. (Effective 04/11/2022) (Reference changed from FAA2.B01C.01)

FAA1.C01G – Right to Register to Vote

Reformatted and moved Rights and Responsibilities listed in FAA2.B. (Effective 04/11/2022) (Reference changed from FAA2.B01C.01)

FAA1.C01H – Right to an Appeal Hearing

Reformatted and moved Rights and Responsibilities listed in FAA2.B. (Effective 04/11/2022) (Reference changed from FAA2.B01C.01)

FAA1.C02A – Providing Verification

Reformatted and moved verification information to Participant Responsibilities. Clarified what is considered participant statement verification (Effective with all eligibility determinations completed on or after 03/28/2022) (References changed from FAA2.A01 through FAA2.A07)

FAA1.C02B – Cooperating With the Eligibility Process

Reformatted and moved Cooperation information to Participant Responsibilities. (Effective with all eligibility determinations completed on or after 03/31/2022). (References changed from FAA2.A08A and FAA2.A08B)

FAA1.C02D – Responsibility to Cooperate with Quality Control (QC)

Reformatted and moved Rights and Responsibilities listed in FAA2.B. (Effective 04/11/2022) (Reference changed from FAA2.B01C.01)

FAA1.D12 – Case Record Control (CARC) - Overview

Removed reference to ACTS Alerts in the first bullet due to a system change that occurred on 01/11/2022 to allow the case to be CARC with pending ACTS Alerts. (Effective for any cases transferred on CARC on or after 01/11/2022)

FAA1.E02 – State Verification Exchange System (SVES) - Overview

Added information regarding SVES to Reformat Verification and Cooperation at FAA1.C04. (Effective with all eligibility determinations completed on or after 03/31/2022)