FAA1 System Information and Application Screening

Revision 50 (01-01-22 through 12-31-22) : FAA1 System Information and Application Screening

FAA1.A02C – CNAP Manual – Request for Policy Clarification or Field Inquiry

Prior Policy

Removed the name Conduent and replaced it with Contracted Third-Party Non-Merit Staff. (Effective 02/22/2022)

FAA1.A04C.03 – Confidentiality - Court Order or Subpoena to Release Information

Prior Policy

Clarified that the DES-1078A is for internal use only. (Effective 06/27/2022)

FAA1.A04C.04 – Confidentiality – Participant Review of Case Information

Prior Policy

Clarified that the DES-1078A is for internal use only. (Effective 06/27/2022)

FAA1.A07A – Handling Special Cases – DBME Employees

Prior Policy

Revised policy to clarify that DBME Employees cannot complete activities related to their own benefit case during breaks as this is considered work time. (Effective 02/14/2022 for all cases involving DBME employees, contractors, volunteers, or temporary employees)

FAA1.A07A.03 – Handling DBME Employee Cases – Submitting Verification

Prior Policy

Revised policy to clarify that DBME Employees cannot utilize State equipment to submit verification for their own benefit case during break time. (Effective 02/14/2022 for all cases involving DBME employees, contractors, volunteers, or temporary employees)

FAA1.A07B – Handling Special Cases – Contractors, Volunteers, or Temporary Employees

Prior Policy

Revised policy to clarify that contractors, volunteers, or temporary employees cannot complete activities related to their own benefit case during break time. (Effective 02/14/2022 for all cases involving DBME employees, contractors, volunteers, or temporary employees)

FAA1.A07B.03 – Handling DBME Employee Cases – Submitting Verification – Contractors, Volunteers, or Temporary Employees

Prior Policy

Revised policy to clarify that DBME contractors, volunteers, or temporary employees cannot complete activities related to their own benefit case during break time. (Effective 02/14/2022 for all cases involving DBME employees, contractors, volunteers, or temporary employees)

FAA1.A07F.01 – Handling Accommodation Requests – Visual Impairments

Prior Policy

Revised to clarify the procedures when a participant requests a special accommodation. (Effective with all applications received on or after 05/31/2022)

FAA1.A18 – Elderly Simplified Application Project (ESAP)

New Policy

Added new reference about a demonstration project started to help the elderly population. (Effective 07/01/2022)

FAA1.B05B.03 – Compliance with NA Renewal Requirements After the Approval Period Ends

Prior Policy

Archived 01/18/2022

Prior Policy

Archived 09/26/2022

Removed information added in error regarding having 30 days remaining in the approval period. (Effective 01/18/2022) Replaced the words "in the month" with "within 30 days." (Effective for eligibility determinations made on or after 09/26/2022)

FAA1.C01A – Right to a Copy of the Rights and Responsibilities

Prior Policy

Reformatted and moved Rights and Responsibilities listed in FAA2.B. (Effective 04/11/2022) (Reference changed from FAA2.B01C.01)

FAA1.C01B – Right to Confidential Case Information

Prior Policy

The DES Public Records Request Coordinator is now processing subpoenas, court orders, and requests for public records. (Effective for the release of confidential information requested on or after 09/26/2022) Reformatted and moved Rights and Responsibilities listed in FAA1.A04 (Effective 09/26/2022) (Reference changed from FAA1.A04)

FAA1.C01C – Right to First Contact Resolution

Prior Policy

Reformatted and moved Rights and Responsibilities listed in FAA2.B. (Effective 04/11/2022) (Reference changed from FAA2.B01C.01)

FAA1.C01D – Right to Know About Penalties

Prior Policy

Reformatted and moved Rights and Responsibilities listed in FAA2.B. (Effective 04/11/2022) (Reference changed from FAA2.B01C.01)

FAA1.C01E – Right to Know That EBT Accounts are Monitored

Prior Policy

Reformatted and moved Rights and Responsibilities listed in FAA2.B. (Effective 04/11/2022) (Reference changed from FAA2.B01C.01)

FAA1.C01F – Right to One Free EBT Card Replacement

Prior Policy

Reformatted and moved Rights and Responsibilities listed in FAA2.B. (Effective 04/11/2022) (Reference changed from FAA2.B01C.01)

FAA1.C01H – Right to Register to Vote

Prior Policy

Reformatted and moved Rights and Responsibilities listed in FAA2.B. (Effective 04/11/2022) (Reference changed from FAA2.B01C.01)

FAA1.C01I – Right to an Appeal Hearing

Prior Policy

Reformatted and moved Rights and Responsibilities listed in FAA2.B. (Effective 04/11/2022) (Reference changed from FAA2.B01C.01)

FAA1.C02A – Providing Verification

Prior Policy

Reformatted and moved verification information to Participant Responsibilities. Clarified what is considered participant statement verification (Effective with all eligibility determinations completed on or after 03/28/2022) (References changed from FAA2.A01 through FAA2.A07)

FAA1.C02B – Cooperating With the Eligibility Process

Prior Policy

Reformatted and moved Cooperation information to Participant Responsibilities. (Effective with all eligibility determinations completed on or after 03/31/2022). (References changed from FAA2.A08A and FAA2.A08B)

FAA1.C02D – Responsibility to Cooperate with Quality Control (QC)

Prior Policy

Reformatted and moved Rights and Responsibilities listed in FAA2.B. (Effective 04/11/2022) (Reference changed from FAA2.B01C.01)

FAA1.C03A – Notifying Participants of Actions Regarding Their Benefits

Prior Policy

Revised to clarify policy regarding Intentional Program Violation (IPV) notices. (For applications received on or after 09/26/2022)

FAA1.C03B – Data Collection

Prior Policy

Reformatted and moved information about collecting race and ethnicity data to agency requirements. (Effective for determinations made on or after 06/27/2022) (Reference changed from FAA2.J03 and FAA2.J08)

FAA1.D12 – Case Record Control (CARC) - Overview

Prior Policy

Removed reference to ACTS Alerts in the first bullet due to a system change that occurred on 01/11/2022 to allow the case to be CARC with pending ACTS Alerts. (Effective for any cases transferred on CARC on or after 01/11/2022)

FAA1.E02 – State Verification Exchange System (SVES) - Overview

Prior Policy

Added information regarding SVES to Reformat Verification and Cooperation at FAA1.C04. (Effective with all eligibility determinations completed on or after 03/31/2022)