Revision 47 (01-01-19 through 12-31-19) : FAA1 System Information and Application Screening
FAA1 System Information and Application Screening
 
FAA1.A02C – CNAP Manual - Request for Policy Clarification
Updated formatting and added new verbiage regarding PC specific policy. Moved EXCEPTION regarding the Case Read Protest Process must be completed, prior to elevating a PC. (News Flash 19‑043F, effective 10/07/2019)
 
FAA1.A02C.01 – Request for Field Inquiry
New
Added brand new subject and process for requesting Field Inquiries. (News Flash 19‑043F, effective 10/07/2019)
 
FAA1.A03D – Agency Principles - Nondiscrimination
Revised to match the DES list of discrimination reasons. (Effective 10/07/2019)
 
FAA1.A03E – Agency Principles - Right to File a Discrimination Complaint
Updated formatting and outdated language and revised language for clarity. (Effective 10/07/2019)
 
FAA1.A04 – Confidentiality - Overview
Updated formatting and outdated language and revised language for clarity. (Effective 10/07/2019)
 
FAA1.A04B.02 – Confidentiality - Information Security - Physical Security
Added documents in the wrong case as a physical security issue and added a link to CDS. (News Flash 19‑027F, effective 09/09/2019)
 
FAA1.A04C.01 – Release of Confidential Information – No Permission Needed
Added information specifying that requests from other States are only processed by specialized staff at the Tucson Processing Center. (Effective 11/12/2019)
 
FAA1.A05 – Conflict of Interest
Modified procedures for reporting conflict of interest-added HEAplus. (Policy Change Alert 19‑025F, effective 10/07/2019)
 
FAA1.A05A – Conflict of Interest- Employee, Contractor, Volunteer, Temporary Employee Reporting Responsibilities
Added conflict of interest requirements and changed to annually. (Policy Change Alert 19‑025F, effective 10/07/2019)
 
FAA1.A05B – Conflict of Interest – Supervisor Reporting Responsibility
Updated conflict of interest procedures for supervisors. (Policy Change Alert 19‑025F, effective 10/07/2019)
 
FAA1.A07D – Handling Special Cases – Co-workers and Co-worker’s Relatives
Updated formatting and language. Removed EXCEPTION that the RPM can grant exceptions or request dual controls when sending the case file to another office causes a hardship. (Effective 10/07/2019)
 
FAA1.A07G – Handling Special Cases - Impartiality
Removed EXCEPTION that the RPM can grant exceptions or request dual controls when sending the case file to another office causes a hardship. (Effective 10/07/2019)
 
FAA1.A07F – Handling Special Cases – Participants with Disabilities
Added information for visual impairment accommodations (Policy Change Alert 19‑003F, effective 02/22/2019)
 
FAA1.A07F.01 – Handling Accommodation Requests – Visual Impairments
08/05/2019
Added subject regarding visual impairment accommodations (Policy Change Alert 19‑003F, effective 02/22/2019) Added requirement for participant’s email for readable PDF option. (News Flash 19-032F, effective 08/05/2019)
 
FAA1.A09 – Translation Requirements - Overview
Removed the warning and bulleted out what cannot be used when the agency does not have an interpreter for an LEP participant. (Effective 10/14/2019)
 
FAA1.A09A.02 – Translation Services When Sending Notices
Added clarification of when a request for translation for a notice can be elevated to PST. (Effective 09/23/2019)
 
FAA1.A15 – AZSNAP
10/14/2019
12/09/2019
Revised the description of the project, clarified the roles the worker has in the process and updated the old process with the new process. (Effective 10/14/2019) Added that when an alert is received for a change to an AZSNAP case, staff must document CADO and alert the AZSNAP unit. (Effective for all applications received on or after 12/09/2019)
 
Added processing and completion timeframes for RCA applications. (Effective for all applications received on or after 12/09/2019)
 
Reorganized for clarity and updated current language and formatting. (Effective 09/30/2019)
 
Revised for clarity. Added clarification about required verification of identity when postponed verification is needed to complete NA expedite. Added clarification about actions to take when an expense cannot be verified within 30 days of the application. (Policy Change Alert 19‑016F, effective 07/15/2019)
 
Revised bullets and language for clarity and updated formatting. (Effective 09/30/2019)
 
Revised bullets and language for clarity and updated formatting. (Effective 09/30/2019)
 
FAA1.D05 – Authorized Representatives - Overview
09/30/2019
10/28/2019
The overview was expanded to give more details at the beginning instead of having to link elsewhere when an answer is needed quickly. (Effective 09/30/2019) Clarified the timeframe that an authorized representative remains in effect. (Policy Change Alert 19‑028F, effective the benefit month of 10/2019)
 
FAA1.D05C – Authorized Representatives – Revoking an Authorized Representative
09/30/2019
10/28/2019
Expanded the policy regarding consent for an authorized representative and revoking an authorized representative. (Effective 09/30/2019) Clarified the timeframe that an authorized representative remains in effect. (Policy Change Alert 19‑028F, effective the benefit month of 10/2019)
 
FAA1.D07 – Effective Date - Overview
Added a link to Additional Programs Requested During Interview. (Effective 05/13/2019)
 
FAA1.D09 – Receipt of Benefits in More Than One Case
Added the use of the FAA-1475A when requesting verification of out-of-state benefits. Removed information on Cash Out States. (Effective 11/12/2019)
 
FAA1.D09A – Public Assistance State Contacts
Added information specifying that requests from other States are processed by specialized staff. (Effective 11/12/2019)
 
FAA1.E02 – State Verification Exchange System (SVES) - Overview
Added SVES information that is verified upon receipt. (Policy Change Alert 19-018F, effective for all determinations completed 07/29/2019 and later)
 
FAA1.E03C – Employment Verification Information (EMVI) - Overview
Added clarifying information for when EMVI employers may be contacted. Clarified when to generate a new EMVI record. (Policy Change Alert 19‑020F, effective for all determinations completed on or after 08/26/2019)
 
FAA1.F01A – Interviewing New Applications - Overview
Added processing timeframes for RCA and TPEP applications. Added that approved outside agencies may complete interviews. (Effective for all applications received on or after 12/09/2019)
 
FAA1.F01B.01 – NA Expedited Application – Eligibility for Expedited Services
07/15/2019
12/19/2019
 
Revised for clarity NA expedited eligibility requirements. Added directions for using the application or verification to determine NA eligibility. Added clarification for when using SUA to determine NA expedite eligibility. (Policy Change Alert 19‑016F, effective 07/15/2019) Added bullet that budgetary units that are not in compliance with QC are not eligible for expedited services. Added link to Outstanding QC reviews.
 
FAA1.F01B.02 – NA Expedited Applications – Expedited Application Submitted in Person or by Telephone
Revised for clarity NA expedited eligibility requirements. Added directions for using the application or verification to determine NA eligibility. Added clarification for when using SUA to determine NA expedite eligibility. (Policy Change Alert 19‑016F, effective 07/15/2019)
 
FAA1.F01B.03 – NA Expedited Applications – Expedited Application Submitted by Mail or Fax
Revised for clarity and added directions for when the applicant cannot be reached by phone. (Policy Change Alert 19‑016F, effective 07/15/2019)
 
FAA1.F01C.02 – Auto Close Process
Removed Renewal Application from the title. Added Mid Approval Contact (MAC) to the auto close process. (Effective 02/25/2019)
 
FAA1.H06 – NA Replacement -Overview
Removed bullet regarding AZTECs generating the X006 notice of replaced benefits. (Effective 12/16/2019)