Returned Mail ACTS Alert
Returned mail is considered unclear information(g). Returned mail with a forwarding address is not verification that a participant has moved, only that there has been a change of mailing address.
The Returned Mail ACTS Alert is generated when all of the following occur:
●Two Parent Employment Program (TPEP) is included in the case.
●FAA receives AZTECS returned mail with a forwarding address on the return label from the United States Postal Service (USPS). (See Returned Mail Procedures for more information.)
Alert name: Returned Mail
Due Date Assigned by ACTS
Two workdays(g) from the date the alert is generated.
Action
When all programs are in closed status, no action is needed. Close the alert.
When any program is in an open status, all of the following apply:
●For CA TPEP budgetary units, complete all of the following:
Ensure an Address Verification Notice (X006) was sent. When an X006 was not sent, send a Change of Address Information (C008) notice.
Extend the alert to the date after the information due date on the X006 or C008 notice.
When the participant fails to provide all requested information timely, complete all of the following:
●Stop benefits allowing for adequate notice.
●Key the LC Denial Closure Reason Code on AFED.
●Send the Loss of Contact (C200) notice.
●Close the alert.
●For all other budgetary units, the following automatically occurs:
Y is keyed in the UNCLEAR INFO field on INDA with the date the information was received.
CADO is documented with RETURNED MAIL RECEIVED FROM USPS.
NOTE Do not complete any additional action or request additional verification.
Close the alert.
Last revised 02/05/2024 - No archives