EBT QUEST Card - Overview
(01/01/08 – 03/31/08)
The EBT card is used to control access to EBT benefits in a participant's account when the Card holder enters their Personal Identification Number (PIN). The PIN is a four-digit number known only to the Card holder.
The participant may request their PIN by completing one of the following:
Calling the Fidelity Information Services (FIS) Automated Response Unit (ARU) (See EBT Help Desk Phone Number)
Online www.ebtEDGE.com
The PI is always the Primary Payee card holder on the EBT case. A maximum of three card holders (the PI Primary Payee and two Alternate Card Holders) may be on a case. Each card holder on an EBT case is issued their own EBT card and has their own PIN. (See Establishing EBT Accounts)
Policy and procedures regarding the EBT card are outlined as follows: