FAAEBT.A Electronic Benefit Transfer (EBT) Policy and Procedures : 05 EBT Benefit Issuance and Availability - Overview : E EBT Benefit Issuance and Availability - Emergency Benefits
EBT Benefit Issuance and Availability - Emergency Benefits
 
(07/01/11 –09/30/11)
Issuance of emergency benefits is required in certain situations. These situations include, but are not limited, to the following:
 
●Expedited NA benefits must be available to the participant by the seventh calendar day.
●The participant has an urgent need and one of the following occurred:
The agency’s action deauthorized the benefits
The application was processed untimely
 
When issuance of emergency benefits is required, an FAA worker must complete the following:
 
●Authorize benefits through the current system month(g)
●Review the reason for requesting immediate access to benefits with the Supervisor.
●Document the case file(g), indicating the reason for the emergency issuance. (See EBT CA Expedited Benefits and EBT NA Expedited Benefits)
 
When the Supervisor approves the request, the worker completes and submits the EBT Emergency Benefits/Cancellation e-form through OnBase.
 
When OnBase is not accessible, complete the EBT Emergency Benefits/Cancellation form (FAA‑1003A). Send the form via email to both of the following:
 
●The Office Manager (LOM) or designee
 
WARNING
When NA benefits are not available to the participant by the appropriate new application time frames, see EBT Same Day Availability.
 
The EBT Emergency Benefits Unit makes benefits available on the day the request is received. (See EBT Same Day Availability)