The prudent person concept refers to a decision-making (also known as critical thinking) process that strengthens the worker’s policy knowledge, confidence, and decision-making capabilities within FAA.

 

Make all eligibility decisions using reasonable judgment, based on knowledge of and experience with the programs. Research any questionable(g) or unclear(g) situations thoroughly by using the verification available, which may include electronic sources, and make a decision based on these findings.

 

Document the case file(g) to show the reasoning that led to the decision. Include the Cash and Nutrition Assistance Policy Manual references used in making the decision.

 

After thorough research into the questionable or unclear situation, and consulting with management, FAA staff may still not understand the intent of the policy. When this occurs, authorized staff must request a policy clarification. See Elevating Eligibility Questions (Policy Clarification or Field Inquiry) for more information on what actions to take when the policy is unclear.