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The CNAP Plus Procedures (CNAP+) Manual contains policy and procedures for Arizona’s Cash and Nutrition Assistance Programs only. FAA staff must use the CNAP+ Manual to avoid procedural errors.
What’s Changed on 10/28/2024?There are changes to the Cash and Nutrition Assistance Policy (CNAP) Manual. For more information, see What’s Changed.
NavigationThe CNAP+ Manual is under construction. Using SEARCH is recommended.
Based on suggestions from FAA staff, the CNAP+ Manual is being reformatted to make policy easier to find. During this transition chapter letters may not be in order, references will change, and AZTECS screen names will be removed from the Table of Contents.
Reminders & Shortcuts●When you are assigned a locked case file, contact the Employee Benefit Unit (EBU) by phone at (844) 493-8879 or by email at [email protected].
●Before requesting more verification and before denying an application for failing to provide, complete all of the following:
Check system interfaces, like HEAplus hubs and SAVE
Check OnBase for permanent verification already provided
●See the DBME BEST Google Job Aids for job aids.
Caution: The page opens slowly.
●See the HEAplus eBook for Staff and Leaders for HEAplus guidance.
●See the DBME Standard Work Library for standard work information.
Quick LinksFAA Policy Navigational Helpdesk
If you cannot find what you are looking for, please contact the FAA Policy Navigational Helpdesk at (602) 774-5523. The helpdesk is available Monday through Friday (except holidays) from 8:00 am through 5:00 pm (Arizona Time).