Change of Address – Open Cases
When an address change is reported on an open case take the following actions:
●Key the new address in AZTECS on
ADDR.
●Key the new address in HEAplus on the Contact Information page
●Review
PRAP for any program and person alerts.
●Review ACTS, and work any outstanding alerts
●When the client also reports a change in their shelter expenses, review
Effecting Changes.
●Send the Change of Address Information (C008) notice when the participant is required to provide any necessary information
●Complete an eligibility determination using the new information
●When benefits decrease send a notice allowing for
NOAA