EBT Card Maintenance (EBCM) - QUEST Card Status
Changes made to the EBT card include replacing lost, stolen, or damaged cards. (See
EBT Card Replacement for policy and procedures regarding card replacement)
When the status of a card is changed by the FAA local office, the correct Card Status Code must be keyed in the EBT CARD STATUS field.
NOTE Since a case can have a primary payee and up to two alternate card holders, it is important to look at the payee name before updating.
After changes are made on EBCM, press ENTER. When the transmission is successful, the following edit message displays:
●*INFO* PRIMARY PAYEE CARD DATA HAS BEEN MODIFIED ON THE EBT SYSTEM.
After changes are made on either of the ALTERNATE CARD HOLDER EBCM screens, the following edit message displays:
*INFO* REPRESENTATIVE 1 (or 2) CARD DATA HAS BEEN MODIFIED ON THE EBT SYSTEM.