When FAA receives undeliverable mail, all returned envelopes with a forwarding address label are scanned and uploaded into OnBase.

 

When there is a forwarding address label from the United States Postal Service (USPS) on the envelope, AZTECS automatically completes the following:

 

 

When there is a forwarding address label from the USPS on the envelope, ensure the mailing address in HEAplus and AZTECS is updated and resend the appropriate notice. (See Keying Addresses on ADDR)