Returned Mail Procedures
When FAA receives undeliverable mail, all returned envelopes with a forwarding address label are scanned and uploaded into OnBase.
When there is a forwarding address label from the United States Postal Service (USPS) on the envelope, AZTECS automatically completes the following:
●Updates the mailing address in AZTECS
●Sends an X006 notice
●Generates an RM ACTS Alert
When there is a forwarding address label from the USPS on the envelope, ensure the mailing address in HEAplus and AZTECS is updated and resend the appropriate notice. (See
Keying Addresses on ADDR)