FAA2.C Address (ADDR ADFF) : 06 Returned Mail Procedures
Returned Mail Procedures
 
(01/01/21 - 12/31/21)
When FAA receives undeliverable mail, all returned envelopes with a forwarding address label are scanned and uploaded into OnBase.
 
When there is a forwarding address label from the United States Postal Service (USPS) on the envelope, AZTECS automatically completes the following:
 
Updates the mailing address in AZTECS
Sends an X006 notice
Generates an RM ACTS Alert
 
When there is a forwarding address label from the USPS on the envelope, ensure the mailing address in HEAplus and AZTECS is updated and resend the appropriate notice. (See Keying Addresses on ADDR)