Returned mail is considered unclear information(g). Returned mail with a forwarding address is not verification that a participant has moved, only that there has been a change of mailing address. (See Verifying Reported Changes for more information on when verification is required.)

 

When FAA receives undeliverable mail from the United States Postal Service (USPS), all returned envelopes with a forwarding address label are scanned and uploaded into OnBase.

 

When there is a forwarding address label from USPS on the envelope, AZTECS automatically completes all of the following:

 

 

When there is a forwarding address label from the USPS on the envelope, ensure the mailing address in HEAplus and AZTECS is updated and resend the appropriate notice. (See Keying Addresses on ADDR)