Revision 48 (01-01-20 through 12-31-20) : FAAEBT Electronic Benefits Transfer
FAAEBT Electronic Benefits Transfer
 
FAAEBT.A02B – Electronic Benefit Transfer (EBT) – Overview
Removed entire subject due to repeated information and no longer needed. (Effective 01/06/2020)
 
FAAEBT.A03A – EBT QUEST Card - Mailed Out Issuance – Overview
Archived 10/19/2020
Archived 11/09/2020
Removed requirement to key M in the CARD ISSUE field on the EBPM. AZTECS now displays the M as a default. (Effective 10/19/2020). Added EBT card procedures when a participant has an active card. (Effective 10/19/2020)
 
FAAEBT.A03D – EBT QUEST Card - Participant Education
Clarified that the X151 is only sent once per 12-month period. Removed worker instructions because they are in another section of policy. (Effective 02/18/2020)
 
FAAEBT.A03F.04 – EBT QUEST Card - Inventory – Ordering EBT cards
Revised policy to include new EBT card ordering schedule and procedures. (Effective for all EBT card orders placed in February 2020 and after)
 
FAAEBT.A03I – EBT QUEST Card – Excessive Replacement Card Procedures
Policy has been revised to include new procedures for the FAA-1578A. (Effective for all interviews conducted on or after 01/21/2020)
 
FAAEBT.A04B – Special Participant EBT Situations - Issuance for Homebound or Itinerant Participants
Prior Policy
Archived 11/09/2020
Archived 12/21/2020
Revised for clarity. (Effective 11/09/2020.) Revised to clarify issuance of EBT cards during itinerant interviews. Added that when conducting itinerant site interviews, the worker must determine whether the participant with a pre-existing EBT account requires an EBT card replacement. (Effective 12/21/2020)
 
FAAEBT.A06 – EBT 10% Cash Assistance Out of State Usage or in-person interviews
Revised policy to reflect that participants contacting FAA to comply before the effective month of closure must be routed to R&A. Added what FAA must advise the participant of when their CA has been closed due to failure to comply. (Effective for all interviews completed on or after 02/24/2020.)
 
FAAEBT.A06A – CA EBT Out of State Usage - Concierge Staff
Removed the entire section regarding Concierge Staff. (Effective for all interviews completed on or after 02/24/2020.)
 
FAAEBT.A06A – CA EBT Out of State Usage – Reapplication After Closure
New
Added a new section with the procedures for when a participant reapplies after closure. (Effective for all interviews completed on or after 02/24/2020.)
 
FAAEBT.A06B – CA EBT Out of State Usage - Q&A Tracker Staff or In-Person Interviews
Removed the entire section for Q&A Tracker Staff or In-Person Interview policy. (Effective for all interviews completed on or after 02/24/2020.)
 
FAAEBT.A06B – CA EBT Out of State Usage – Research and Analysis
New
Added a new section with the procedures for when a participant contacts R&A in response to the CA Closure-10% EBT Out Of State Closure notice. (Effective for all interviews completed on or after 02/24/2020.)
 
FAAEBT.A06C – CA EBT Out of State Usage – All FAA Workers
Removed entire section. It is no longer applicable. (Effective for all interviews completed on or after 02/24/2020.)
 
FAAEBT.A06D – CA EBT Out of State Usage - Specialized Workload
Removed entire section. It is no longer applicable. (Effective for all interviews completed on or after 02/24/2020.)