FAA6.M Contact Information : 97 Resolution Center Help Desk
Resolution Center Help Desk
The Resolution Center Help Desk is operated by the Division of Technology Services (DTS) Customer Service Support Center (CSSC). The Resolution Center Help Desk assists with PC, mainframe, voice and software issues. CNAP Manual Internet access problems are referred to specified Help Desk staff for resolution.
 
The phone number for the Resolution Center Help Desk is as follows:
 
●(602) 364-4419
 
The hours of availability for the Resolution Center Help Desk are as follows:
 
●Monday through Friday:
6:00 a.m. - 5:00 p.m. (Mountain Standard Time**)
●Saturday:
(not available)
●Sunday:
(not available)
●State holidays:
(not available)
 
For customers that need help, see the Who You Gonna Call Help Desk Listing for Customers.
 
For employees that need additional information, see the Help Desks for FAA Employees or the FAA Policy Support SharePoint Helpful links section. (Internal use only).
 
**The Resolution Center Help Desk does not observe Daylight Saving Time(g).
 
For employees, see the Who You Gonna Call Help Desk for FAA Employees in the FAA Directory.