Language Line Solutions
(For internal use only)
To contact an interpreter through Language Line Solutions, complete all of the following when applicable:
●Dial (877) 261-6608 or (866) 874-3972.
●Use the telephone keypad to enter the Language Line Client I.D. number.
Provide one of the following CLIENT ID account numbers for the area in which you work:
●Customer Care Center, Field Offices, and Benefits Support; CLIENT ID Account Number = 551024
●MAO AHCCCS; CLIENT ID Account Number = 005001
●Press 1 for Spanish or 2 for all other languages.
●Press 0 for assistance when you don’t know the language spoken by the participant.
●Use the telephone keypad to enter the Personal Security Access Code.
An interpreter is connected to the call. For more information on translation services, see
Right to Request Translation Services.
Each office location has their own Personal Security Access Code For more information on the office LL CODE, see the job aid in the Standard Work Library Job Aids, titled
Language Line Job Aid.