Authentication Definition
Authentication is the process of verifying whether a person contacting FAA is authorized to receive information related to a case, program involvement, or a required case action. This process occurs with each participant contact whether it is in person, via phone, or any other method of communication.
Participants or
Authorized Representatives(g) contacting FAA are required to be authenticated before the worker can engage in case-specific discussions.
The worker needs to verify all of the following to authenticate the caller:
●Name of the person to ensure that the person is participating in the case or is an Authorized Representative.
NOTE When a caller does not want to disclose their name or provides a name that does not match a person participating in the case or Authorized Representative, do not disclose any confidential information.
●Date of Birth (DOB) of the
PI(g) or the participant calling.
●Address of the PI to include full residential and mailing address, when applicable.
●Telephone number (for update purposes only)
●The last four digits of a budgetary member’s Social Security Number (SSN).
NOTE When a participant does not want to disclose an SSN or any portion of an SSN, staff must use other identifying data verification.
When the contact takes place in person, verify all of the following:
●Name of the person to ensure that the person is participating in the case or that they are an Authorized Representative
●DOB of the PI or the person calling
●Address
●Telephone Number (for updating purposes only)
●The last four of a budgetary unit member's SSN
NOTE When a participant does not want to disclose an SSN or any portion of an SSN, staff must use other identifying data verification.
When the participant is unable to provide the needed information, additional case information is requested. This may include other identifying data verification in the
case file(g) that is not commonly known to persons who are not included in the budgetary unit.