Interview Requirements for DCSS Cooperation
Pre-cooperation with the Division of Child Support Services (DCSS) is required before approval of all new CA applications when the
budgetary unit(g) is not claiming good cause or exempt from DCSS cooperation.
(See
Good Cause for Noncooperation and
DCSS Cooperation Exemptions for more information on good cause and good cause exemptions.)
Pre-cooperation with DCSS is not required for CA renewal applications unless one or more of the following apply:
●The participant requests an additional child to be added to the ongoing CA case
●A change is reported
At the initial interview, complete the following when the participant is not exempt from DCSS cooperation:
●Explain that the participant is required to
turn in support money when they receive child support, alimony, or spousal maintenance payments while receiving CA benefits.
●Inform the CA parent or caretaker relative that before the CA benefits can be approved, they must complete the virtual DCSS pre-cooperation process.
●Provide the participant with the DCSS Customer Service phone number of 1-800-882-4151.
●Encourage the participant to call DCSS to comply as soon as possible.
●Indicate on the Information Needed - CA/TPEP (A011) notice that the participant is required to complete a DCSS pre-cooperation interview.
●Inform the participant that when they comply, DCSS updates the Arizona Case Record System (AZCARES), which informs FAA of the participant's compliance within three
workdays(g).