FAA1 System Information and Application Screening
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FAA1.A02C – CNAP Manual - Request for Policy Clarification or Field Inquiry
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Added more to the definition and that the Clarification from PST section of the Communications Library must be reviewed prior to elevating to the Policy Support Team. (Effective for all Policy Clarifications (PC) or Field Inquiries (FI) elevated on or after 11/29/2021)
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FAA1.A03E – Agency Principles - Right to File a Discrimination Complaint
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Archived 03/29/2021
Archived 10/25/2021
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Added the Fax Cover Sheet (DES-1078A) form and moved policy out of a warning box. (Effective for all applications received on or after 03/29/2021) Added language to indicate that the FAA-1280A form must be kept in a secure location that can only be accessed by designated staff. Also added that J-020 form can be scanned and emailed to DOEO. (Effective for all Discrimination Complaints received on or after 10/25/2021)
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FAA1.A03F – Agency Principles - Verbal Discrimination Claims
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Added language to indicate that the FAA-1280A form must be kept in a secure location that can only be accessed by designated staff. (Effective for all Discrimination Complaints received on or after 10/25/2021)
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FAA1.A03G – Agency Principles - Right to File a General Complaint
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Added FAA acronym. Moved policy out of warning box. Changed local office to FAA office. (Effective for all applications received on or after 03/29/2021)
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FAA1.A04C.03 – Confidentiality - Court Order or Subpoena to Release Information
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Added the Fax Cover Sheet (DES-1078A) form. (Effective for all applications received on or after 03/29/2021)
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FAA1.A04C.04 – Confidentiality - Participant Review of Case Information
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Archived 03/29/2021
Archived 04/26/2021
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Added the Fax Cover Sheet (DES-1078A) form and moved policy out of exception and warning boxes. (Effective for all applications received on or after 03/29/2021) Added note regarding Proof of Eligibility Card located in MFB. Removed duplicate information (Effective for all eligibility determinations made on or after 04/26/2021)
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FAA1.A05A – Conflict of Interest – Employee, Contractor, Volunteer, Temporary Employee Reporting Responsibilities
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Archived 11/22/2021
Archived 12/27/2021
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Updated the contact information for the proper routing of the Conflict-of-Interest form in specific scenarios. (Effective 11/22/2021). Revised verbiage for clarity. Corrected a link at the bottom of the policy that directs staff to HR Business Partners. (Effective 12/27/2021)
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FAA1.A07A – Handling Special Cases – DBME Employees
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Moved policy out of Exception and Warning boxes. (Effective for all applications received on or after 03/29/2021)
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FAA1.A07B.03 – Handling DBME Employee Cases - Submitting Verification – Contractors, Volunteers, or Temporary Employees
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Added the Fax Cover Sheet (DES-1078A) and change LOM to Office Manager. (Effective for all applications received on or after 03/29/2021)
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FAA1.A07H – Handling Special Cases – Address Confidentiality Program (ACP)
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Added to policy that staff must not ask the participant for their physical address or phone number. Staff must not key the actual residential address or the participant’s phone number into AZTECS. Changed contact information to R&A. Added directions for ending ACP participation. (Effective for all ACP changes completed on or after 01/11/2021)
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FAA1.A09A – Translation Services for Written Verification
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Clarified what information on Hard Copy must be translated. (Effective for all interviews completed on or after 06/14/2021)
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FAA1.A09A.01 – Translation Services for the Participant’s Notices
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Removed entire reference because we combined all notice translations into one reference. (Effective 06/21/2021)
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FAA1.A09A.02 – Translation Services When Sending Notices
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Removed entire reference because we combined all notice translations into one reference. (Effective 06/21/2021)
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FAA1.A09B – Translation Services for Notices
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New Policy
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Combined all notice translations into one reference. Removed FAA Policy Support from the Spanish notice translation options and added that the information requested on a Spanish notice must be included in the casefile. Clarified separate procedures for FAA offices, Call Centers, and Processing Centers. (Effective with all Spanish notices sent or keyed from AZTECS on or after 06/21/2021)
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FAA1.A09C – Communication with Hearing-Impaired Customers
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New Policy
Added 01/11/2021
Archived 04/19/2021
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Added new reference to give workers some ideas on taking care of hearing-impaired customers. (Effective with any hearing-impaired translation completed on or after 01/11/2021) Added the new interpreting services for hearing impaired customers. Clarified when to use the in-person interpreting services. (Effective with all applications received on or after 04/19/2021) (Reference changed from FAA1.A09B)
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FAA1.A11A – Programs Administered by FAA - Cash Assistance (CA) - Overview
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Added that FAA is responsible for determining state CA eligibility and eligibility for some Tribal TANF Programs. Rearranged policy for clarity. (Effective 04/26/2021)
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FAA1.A11A.04 – Programs Administered by FAA - CA Refugee Cash Assistance (RCA)
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Removed entire policy as FAA no longer determines eligibility for RCA. (Effective 07/15/2021)
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FAA1.A15 – Arizona Simplified Nutrition Assistance Program (AZSNAP)
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Archived 07/06/2021
Archived 08/30/2021
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Added the requirement that Authorized Representatives must be designated in writing and not verbally. (Effective with all applications received on or after 07/06/2021). Added lottery or gambling winnings reporting information. (Effective with all applications received on or after 08/30/2021).
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FAA1.A16A – Food Distribution Program on Indian Reservations (FDPIR)
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Revised procedures for completing the Food Distribution/Nutrition Assistance Program Participation (FAA‑0559A) form. (Effective for all eligibility determinations completed on or after 03/08/2021)
Clarified policy for NA expedite closures when mandatory postponed verification is not provided. The closure may be keyed at any time on the 30th calendar day from the date of application. (Effective with all closure actions taken on or after 07/19/2021)
Added clarification of when a CA renewal needs to be completed. Added explanation about screening for changes. (Effective 06/21/2021)
Organized policy to include all the timely NA renewal application information and a logical transition into untimely NA renewal application information. Added the CAP2 RENEWAL DUE DATE identifies the NA renewal month. (Effective 06/21/2021)
Changed title from Compliance with NA Renewal Requirements in the Month After the NA Approval Period Ends. Added information regarding the reinstatement Waiver. (Effective Date: Policy was clarified as of 12/13/2021)
Reformatted the page and moved from FAA6.A to the new Rights and Responsibilities chapter. (Effective for all withdrawal requests received on or after 08/30/2021) (Reference changed from FAA6.A06)
Reformatted the page by combining multiple references into one and moved the reference from FAA6.A to the new Rights and Responsibilities chapter. (Effective for all changes received on or after 08/30/2021) (Reference changed from multiple references in FAA6.A - see prior policy for specific references.)
Reformatted the page by combining multiple references into one and moved the reference from FAA6.A to the new Rights and Responsibilities chapter. (Effective for all changes received on or after 08/30/2021) (Reference changed from FAA6.A08 through FAA6.A08C)
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Archived 10/01/2021
Archived 11/30/2021
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Added DBME specific Voter Registration policy. (Effective for all participant interactions on or after 10/01/2021) (Reference changed from FAA5.I02D) Added information regarding the Voter Preference Question (DES‑1231A) form and the Arizona Voter Registration (DES‑1232A) form. Added that the Arizona voter registration form identifying code must be redacted from public records requests pursuant to the NVRA. (Effective with Voter Registration covered transactions on or after 11/22/2021)
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FAA1.D02B – Official Applications - Availability of Applications
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Added MFB app as a source of completing applications. (Effective for all eligibility determinations completed on or after 04/26/2021)
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FAA1.D05 – Authorized Representatives - Overview
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Clarified the policy to indicate that an individual cannot act as an NA authorized representative when they are currently serving a disqualification for an Intentional Program Violation unless no one else is available. (Effective for all applications received on or after 12/01/2021)
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FAA1.D05B – Authorized Representatives - NA
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Added the requirement for FAA staff to review whether the NA representative is currently disqualified from receiving NA due to a disqualification for an Intentional Program Violation. (Effective for all applications received on or after 12/01/2021)
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FAA1.D05B.01 – NA Authorized Representative – Disqualified Representative
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Removed reference as the policy is reviewed in other areas of the CNAP Manual. (Effective 11/22/2021)
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FAA1.D08 – Receipt of Additional Application - Overview
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Removed policy from warning box and added it to the rule for when an application is pending, and a second application is turned in requesting additional programs. Reformatted policy. (Effective 06/21/2021)
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FAA1.E02F – HEAplus Pandemic Unemployment Assistance (PUA) Verification
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New Policy
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Added new reference to include details about verifying PUA income through HEAplus. (Effective with eligibility determinations completed on or after 03/08/2021)
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FAA1.F01B – Interviewing NA Expedited Applications
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Removed that applicants must have the benefits for on or before the seventh day. Added that when the NA expedite applicant does not interview before or on the seventh day process the application within the normal time frames 30-day processing must occur. Removed warning box and made it part of the policy. (Effective with all applications received on or after 04/19/2021)
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FAA1.F01C – Interviewing Renewal Applications - Overview
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Added clarification for a renewal application cannot be denied until the last month of the approval period for failure to complete the interview. Corrected some punctuation. Removed policy from warning box. Removed one NA exception and changed one exception to a note. (Effective 06/21/2021)
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FAA1.F01C.02 – CA Renewal Auto Close Process
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Changed title from Auto Close Process. Revised to clarify that the auto close process only applies to Cash Assistance. Removed NA Mid Approval Contact (MAC) policy from this topic since it is available within MAC policy. (Effective 01/25/2021)