Revision 47 (01-01-19 through 12-31-19) : FAAEBT Electronic Benefits Transfer
FAAEBT Electronic Benefits Transfer
 
FAAEBT.A01 – Electronic Benefit Transfer (EBT) – Overview
6/03/2019
11/12/2019
Corrected some outdated language and formatting. Added links to EBT Excessive Card Replacement Procedures and EBT 10% Cash Assistance Out of State Usage. (Policy Change Alert 19‑008F, effective 6/03/2019) Added information regarding the issuance of the X151 notice and updated language for clarity. (Effective 11/12/2019)
 
FAAEBT.A02A.02 – EBT QUEST Card Replacement
New
06/03/2019
11/12/2019
Added new reference/policy on EBT card replacements. (Policy Change Alert 19‑008F, effective 6/03/2019) Added information regarding how often the X151 notice issues within a 12 month period unless there are 3 or more requests. (Effective 11/12/2019)
 
FAAEBT.A02A.03 – Review for Three or More EBT Card Replacements
New
Added new reference/policy on excessive EBT card replacements. (Policy Change Alert 19‑008F, effective 6/03/2019)
 
FAAEBT.A03B – EBT QUEST Card – Over the Counter (OTC) Issuance
Added new policy on excessive EBT card replacements. Updated out of date terminology and reformatted the first paragraph. Added documentation requirements and a link to policy regarding excessive replacement EBT card procedures. (Policy Change Alert 19‑008F, effective 6/03/2019)
 
FAAEBT.A03D – EBT Card - Participant Education
06/03/2019
11/12/2019
Revised language for clarity. Added policy on excessive EBT replacement cards. (Policy Change Alert 19‑008F, effective 6/03/2019) Revised outdated language and reformatted for clarity. Added information about the first time a request is placed for a second EBT card replacement. (Effective 11/12/2019)
 
FAAEBT.A03G.01 – EBT QUEST Card - Lost, Stolen, or Damaged
Revised language for clarity. Added policy on excessive replacement EBT cards. (Policy Change Alert 19‑008F, effective 6/03/2019)
 
FAAEBT.A03H – EBT QUEST Card – Emergency EBT Card
Revised OTC EBT card issuances to include policy regarding issuances upon the participants request and removed policy no longer applicable. (Policy Change Alert 19‑008F, effective 6/03/2019)
 
FAAEBT.A03I – EBT QUEST Card – Excessive Replacement Card Procedures
New
06/03/2019
11/12/2019
Added new reference/policy on excessive replacement EBT card procedures. (Policy Change Alert 19‑008F, effective 6/03/2019) Defined procedures for handling requests of replacement EBT cards. Added additional language regarding vulnerable persons.
 
FAAEBT.A06 – EBT 10% Cash Assistance Out of State Usage or In-person interviews
Changed title and added procedures for Cash Assistance Out of State Usage in-person interviews. (Effective 05/20/2019)
 
FAAEBT.A06B – CA EBT Out of State Usage - Q&A Tracker Staff or In-Person Interviews
Changed title and added procedures for Cash Assistance Out of State Usage in-person interviews. (Effective 05/20/2019)
 
FAAEBT.A06C – Out of State Usage – All FAA Workers
Revised to accommodate all FAA workers not just Conduent and included other bullets to ensure clarity. (Effective 05/20/2019)
 
FAAEBT.A06D – CA EBT Out of State Usage – Specialized Workload
Removed procedures for the discussion with the participant and revised for clarity. (Effective 05/20/2019)