FAAEBT.A Electronic Benefit Transfer (EBT) Policy and Procedures : 02 EBT FAA Responsibilities - Overview : A EBT FAA Responsibilities - FAA Office : .02 EBT QUEST Card Replacement
EBT QUEST Card Replacement
 
(01/01/19 –12/31/19)
 
Card holders may request a replacement Electronic Benefit Transfer (EBT) card at any time.
 
When a card holder requests a second replacement EBT card within a 12-month period, AZTECS sends the REPLACEMENT EBT CARD REQUESTS (X151) notice. The X151 notice issues each time the card holder requests a second replacement card within a 12-month period, unless the card holder has issued the REPLACEMENT EBT CARD REQUESTS – 3 OR MORE (X152). The notice informs the participant of the following:
 
●Two replacement EBT cards have been requested for their case in a 12-month period. (See EBT QUEST Card - Replacement or Returned Card)
●Any additional request for a replacement EBT card within a 12-month period, will require the participant to contact FAA.
 
When the card holder requests three or more replacement EBT cards during a 12-month period see, EBT QUEST Card – Excessive Replacement Card Procedures.