FAAEBT.A Electronic Benefit Transfer (EBT) Policy and Procedures : 03 EBT QUEST Card - Overview : G EBT QUEST Card - Replacement or Returned Card : .03 EBT QUEST Card - Replacement or Returned Card - Returned Card
EBT QUEST Card - Replacement or Returned Card - Returned Card
 
(01/01/08 – 03/31/08)
Encourage participants to keep their EBT cards when their CA, NA, or ST case is closed. The same card can be used when the participant becomes eligible for benefits at a later date unless the card was reported as lost, stolen, or damaged.
 
WARNING
Do not accept EBT cards from participants.
 
When a participant no longer wants to keep the EBT card, advise them that the participant must destroy the EBT card.
 
When a card is received by mail or is left in the office for any reason, the designated staff responsible for EBT card maintenance must complete all of the following:
 
●Contact a supervisor.
●Destroy the card, witnessed by a supervisor, by cutting the card in half.
●Document the case file(g) regarding the return of the card, the EBT card number, the destruction, and the witnessing supervisor’s name.
●Change the Status Code in the EBT CARD STATUS field on EBCM to 09 (canceled).
●Place the destroyed card in a confidential shred bin or box.
 
WARNING
Failure to follow these procedures may lead to disciplinary action.