FAAEBT.A Electronic Benefit Transfer (EBT) Policy and Procedures : 08 EBT Account Adjustments – Overview
EBT Account Adjustments – Overview
 
(01/01/21 – 12/31/21)
 
An adjustment to an EBT account is completed to correct an auditable EBT transaction system error. Benefit adjustments are processed as a result of any of the following EBT account transaction system errors:
 
●Account debited for goods not purchased
●Account debited for an incorrect amount
●Account not debited for goods taken
●Incorrect ATM cash withdrawal amount
 
An EBT account adjustment may be requested by the participant or a retailer by contacting Fidelity Information Services within the following timeframe:
 
A participant must contact FIS to request a credit adjustment within 90 days of the date the EBT transaction occurred.
 
A retailer must request a debit to the participant’s EBT account within 15 calendar days(g) of the date the EBT transaction occurred.
 
See EBT Account Adjustments - Processing for additional policies and procedures.