D EBT Card Maintenance (EBCM) - PIN Maintenance
 
(01/01/08 – 03/31/08)
The cardholder has four attempts to enter their Personal Identification Number (PIN) correctly in a 24-hour period. When an invalid PIN is entered four times in a 24-hour period, the cardholder cannot access the EBT account with the QUEST card.
 
The number of failed attempts is tracked and displays in the PIN FAIL COUNT field on EBCM. The count resets to zero at midnight allowing access to the EBT account with the QUEST card.
 
When the cardholder contacts the FAA local office, designated local office staff responsible for card maintenance can manually reset the PIN FAIL COUNT field to zero with supervisory approval.
 
WARNING
Positive identification of the cardholder must be verified before the PIN FAIL COUNT field is reset.
 
The PIN FAIL COUNT field can only be manually reset to zero. When any other number is keyed, the following edit message displays:
 
*ERROR* PIN FAIL COUNT CAN ONLY BE CHANGED TO ZERO