FAAEBT.A Electronic Benefit Transfer (EBT) Policy and Procedures : 07 EBT Arizona Residency Change - Overview
07 EBT Arizona Residency Change - Overview
When a Primary Payee moves out of Arizona, they are able to use their QUEST card all over the country at retailers and ATMs displaying the QUEST symbol. ALL states use EBT, and ALL states have banks and merchants with the ability to access EBT accounts from other states, including Arizona.
When a payee requests to receive the remaining CA or ST benefits, advise them that they can access their benefits at any bank, retailer, or ATM that displays the QUEST symbol.
When the payee does not remember their PIN, or does not have a QUEST card, the payee MUST call the FIS Automated Response Unit (ARU) to request a new PIN or replacement card. (See EBT Help Desk Phone Number)