D CA EBT Out of State Usage - Specialized Workload
 
(01/01/19 - 12/31/19)
The specialized worker completes the following:
 
Obtains AZTECS case number.
Adds customer to the 712C Lobby FAST tracker- V&E.
Claims customer from the tracker.
Reviews CAP1 and CAP2.
Reviews NOHS for X048 or X058 notice(s).
 
Review the case file to determine if the participant has already spoken with a specialized worker on one of these notices.
 
When the participant has already spoken to a specialized worker, ask the participant how we can help them, assist the participant, and thank them for calling in.
When the participant has not already spoken to a specialized worker, complete the FAA‑1596AFORFF form and document the case file with a summary of the outcome regarding the out of state spending discussion.
When the specialized worker determined the participant is a resident of Arizona complete the following:
Go to the INDA screen
Complete the EBT OUT OF STATE RESULT field using the NQ code
When residency cannot be established or is questionable refer the participant to OIG, using the submission link provided on the bottom of the FAA-1596A form for investigation and proceed to the next steps:
Go to the INDA screen
Complete the EBT OUT OF STATE RESULT field using the residency questionable, referred for investigation RQ code
When the investigation confirms that the customer is a resident of Arizona complete the following:
Go to the INDA screen
Complete the EBT OUT OF STATE RESULT: field using the VN code – investigation complete, customer resides in Arizona
When the investigation confirms that the customer is not a resident of Arizona complete the following:
Go to the INDA screen and complete the EBT OUT OF STATE RESULT: field using the VR code – investigation complete, customer does not reside in Arizona
Update the address on ADDR
Key the RS code on the AFED screen and close the case allowing for NOAA
Key the RS code on the FSED screen and close the case allowing for NOAA
Go to the NORE screen and send all closure notices allowing for NOAA
Document the case file about the out of state discussion and closure actions