B CA EBT Out of State Usage - Q&A Tracker Staff
(01/01/18 - 12/31/18)
Staff pulling from the Q&A track complete the following:
Review CAP1 and CAP2.
Review NOHS for the X048 or X058 notice(s).
Review CADO to determine if notice(s) have been reviewed for OOS spending.
If OOS spending has not been addressed, inform customer they need to speak to a specialized eligibility worker.
Dial 1-833-397-3155 and hand customer the phone (from the designated area)
Once customer has completed conversation and hangs up, ask the customer if there are any other questions or services needed at this time.
If no, thank the customer and close the action on the Q&A tracker.
If yes, address the other questions or services.