B CA EBT Out of State Usage - Research and Analysis
 
(01/01/20 - 12/31/20)
The Research and Analysis (R&A) Unit ensures compliance of the CA EBT Out of State Usage process.
 
When a participant contacts R&A in response to the EBT Card Out Of State Usage (X058) notice, the following is completed:
 
Reviews the EBT Transaction History.
Completes the EBT Card Out of State CA Usage Questionnaire (FAA-1596A) form.
Discusses and documents the FAA-1596A with the reason for the participant spending their benefits out of state.
Documents CADO with a summary of the discussion.
Uploads or scan the completed form to OnBase(g) as Document Type Group <All> and Document Type, FAA1596AFORFF EBT CARD OUT OF STATE USAGE QUESTIONNAIRE.
 
When a participant contacts R&A in response to the CA Closure-10% EBT Out Of State Closure (X048) notice, prior to the effective date of closure, complete the following:
 
Discuss the reason for the CA 10% OOS usage and complete the EBT Card Out of State CA Usage Questionnaire (FAA 1596A) form.
Revert the program to open. (See Reopening Procedures)
Depending on the explanation provided by the participant, R&A keys the EBT OUT OF STATE RESULT field on INDA with one of the following codes:
NQ – Participant is a resident of Arizona
RQ - Residency cannot be established or is questionable. R&A completes an online OIG Investigation Referral. (See OSI – Investigation Referral)
Upload or scan the completed form to OnBase(g) link FAA6.Q01O.02as Document Type Group <All> and Document Type, FAA1596AFORFF EBT CARD OUT OF STATE USAGE QUESTIONNAIRE.
Document the case file with a summary of actions taken.
 
When the OIG investigation is completed and the report confirms that the participant is a resident of Arizona, R&A completes the following:
 
Keys VN in the EBT OUT OF STATE RESULT field on INDA.
Documents CADO with the results of the investigation.
Uploads the Investigation Report to OnBase.
 
When the OIG investigation confirms that the participant is not a resident of Arizona, R&A completes the following:
 
Updates the address in AZTECS. (See Change of Address – Out of State)
Closes all active programs.
Documents CADO with the summary of closure actions.