FAAEBT.A Electronic Benefit Transfer (EBT) Policy and Procedures : 06 EBT 10% Cash Assistance Out of State Usage or in-person interviews
06 EBT 10% Cash Assistance Out of State Usage or in-person interviews
 
(01/01/19 - 12/31/19)
When more than 10% of a households Cash Assistance (CA) benefit is used out of state a review of the case must be completed. CA usage includes all CA purchases and withdrawals made during the prior six months.
 
The CA EBT usage report is currently worked by the Tucson Processing Center, site code 280, mail drop 33N2.
 
On the second Calendar day(g) of each month a report is generated to identify cases that have more than 10% out of state benefit usage in the prior six months.
 
CA cases identified in the report are sent the EBT Card Out Of State Usage (X058) notice. The notice informs the customer that they must contact the agency to review their out of state (OOS) usage. When the customer does not respond to the X058 notice the CA Closure-10% EBT Out Of State Usage (X048) notice is sent. The X048 notice informs the customer that their case has been closed for failure to contact the agency.
 
When the participant contacts the agency, a specialized worker completes a review of the case using the EBT Card Out of State Usage Questionnaire (FAA-1596A) form. The Specialized Worker documents the case file with a brief summary of the discussion and outcome regarding the out of state spending.