FAAEBT.A Electronic Benefit Transfer (EBT) Policy and Procedures : 04 Special Participant EBT Situations - Overview : B Special Participant EBT Situations - Issuance for Homebound or Itinerant Participants
B Special Participant EBT Situations - Issuance for Homebound or Itinerant Participants
 
(04/01/09 – 06/30/09)
Participants who are truly homebound should be encouraged to choose an EBT alternate card holder.
 
When the itinerant site or home‑based interview has been scheduled, the following must be completed before leaving the FAA office for the itinerant site or home-based interview:
 
The EI establishes the EBT account on EBPM.
The designated local office staff responsible for card issuance assigns QUEST cards for all scheduled itinerant site or home‑based interview appointments screened as an expedite.
The EI takes the pre-assigned QUEST cards to the itinerant site or home‑based interview.
 
NOTE When interviewing at itinerant sites, take extra cards for potential expedite walk-in participants.
When the itinerant site interview has not been scheduled, do not pre-assign QUEST cards. Take a supply of un-assigned QUEST cards, based on the anticipated number of expedite interviews to be conducted.
 
At the completion of the itinerant or homebound appointments, the EI turns in the EBT Card Issuance Log (FAA‑1007A), and any unused QUEST cards to the designated local office staff. Cards pre-assigned to participants who fail to appear for their scheduled interview must be deactivated and destroyed. The designated local office staff indicates the card is void on the FAA‑1007A and ensures that the card status is changed to 09 on EBCM.
 
NOTE Designated management staff MUST sign the FAA‑1007A for all cards being voided for any reason.
 
The designated local office staff completes the reconciliation process. (See EBT Reconciliation)