H EBT QUEST Card – Emergency EBT Card
(01/01/17 –12/31/17)
An emergency QUEST card may be obtained over the counter for the following reasons:
Expedited benefits
Emergency need based on local office management's discretion
Homeless budgetary unit
A replacement Quest card has not been received by the fifth workday(g) after the request was made
To allow immediate access to benefits for approved cases
When an emergency QUEST card is requested see Emergency EBT Card Issuance.
The participant or alternate card holder may request a replacement EBT card by calling the Fidelity Information Services (FIS) Automated Response Unit (ARU). (See EBT Help Desk Phone Number)
When the participant or the alternate cardholder has not received the replacement EBT card by the fifth workday(g) after the date of the request, an over-the-counter card must be issued.