FAAEBT.A Electronic Benefit Transfer (EBT) Policy and Procedures : 03 EBT QUEST Card - Overview : H EBT QUEST Card – Emergency EBT Card
H EBT QUEST Card – Emergency EBT Card
 
(01/01/19 –12/31/19)
An emergency EBT card may be obtained over the counter (OTC) for the following reasons:
 
●Expedited benefits
●Needs immediate access to benefits
●A replacement EBT card has not been received by the fifth workday(g) after the request for replacement was made
 
Advise the EBT card holder that a replacement card fee may be deducted from the participant’s CA or NA account when both the following apply:
 
●The EBT card holder is requesting an OTC replacement card.
●It has been less than five workdays since the replacement card was requested. (See EBT QUEST Card – Replacement Fees)
 
When an emergency EBT card is requested see Emergency EBT Card Issuance.
 
The participant or alternate card holder may request a replacement EBT card by calling the Fidelity Information Services (FIS) Automated Response Unit (ARU). (See EBT Help Desk Phone Number)
 
When the participant or the alternate cardholder has not received the replacement EBT card by the fifth workday(g) after the date of the request, an OTC card must be issued.