FAAEBT.A Electronic Benefit Transfer (EBT) Policy and Procedures : 03 EBT QUEST Card - Overview : C EBT QUEST Card - Personal Identification Number (PIN) : .02 EBT QUEST Card - Personal Identification Number (PIN) - Compromised or Forgotten PIN
.02 EBT QUEST Card - Personal Identification Number (PIN) - Compromised or Forgotten PIN
When a payee forgets their PIN, or believes someone else knows their PIN, the security of the account is compromised. The payee must call the FIS Automated Response Unit (ARU) to change their PIN. (See EBT Help Desk Phone Number)
 
NOTE It is not necessary to replace the card.