.01 EBT QUEST Card - Personal Identification Number (PIN) - PIN Selection
The participant selects an EBT PIN number by using one of the following options:
 
Calling the Fidelity Information Services (FIS) Automated Response Unit (ARU) (See EBT Help Desk Phone Number)
Online www.ebtEDGE.com
 
Emphasize the importance of the responsibility the EBT card holder has for the security of their PIN. Inform the EBT cardholder of the following:
 
Do not let anyone know the PIN number. Do not write the PIN on the QUEST card or the protective card sleeve.
Do not let others use the card and PIN. Benefits withdrawn by someone else CANNOT BE REPLACED.
When the payee incorrectly enters the PIN four times, the PIN is deactivated until midnight, at which time the PIN FAIL COUNTER resets to zero.
Report lost or stolen QUEST cards, and compromised PINs, by calling the FIS (ARU)
 
NOTE Emphasize to the payee to call the Fidelity Information Services (FIS) ARU, and NOT the FAA local office. However, when a payee calls the local office to report a lost or stolen card, the designated staff responsible for QUEST card maintenance must follow the procedures outlined in EBT Lost or Stolen Cards.