B EBT QUEST Card – Over The Counter (OTC) Issuance
(01/01/19 –12/31/19)
FAA office staff are responsible for the following:
Issuing EBT cards to participants screened as requiring expedited NA benefits
Issuing EBT replacement cards (See EBT Card Replacement)
Keying the appropriate information on the EBPM and EBCM screens, for the Primary Payee or the Alternate Card Holder.
An initial EBT card cannot be issued over the counter (OTC) until FAA staff have established the case on EBPM. When the case has NOT been setup on EBPM, the following edit message displays *INFO* CASE DOES NOT EXIST ON EBT SYSTEM-MUST ADD.
Obtain positive identification (ID) of the Primary Payee and Alternate Card Holder before issuing initial EBT cards. (See Identity Verification)
NOTE When proof of ID is printed or visually viewed from OnBase, document the case file. Include the details of what was printed or visually viewed from OnBase (document type, number etc.) in the case file(g).
FAA staff complete the following to issue the EBT card:
Review the How to Use Your Arizona EBT Card (FAA‑1045A) pamphlet with the Primary Payee or Alternate Card Holder.
NOTE FAA staff educates the Primary Payee or Alternate Card Holder with this information during the interview. FAA staff will document the case file that the FAA-1045 was reviewed with the card holder.
Key O in the CARD ISSUE field on EBPM.
Authorized FAA staff will key the Primary Account Number (PAN) from the EBT card on EBCM. The card can then be issued to the Primary Payee and Alternate Card Holder. The following individuals have the security to access EBCM:
Authorized FAA staff
A Local Manager (LOM)
A Region Program Manager (RPM) when the LOM is not available or unable to complete the required actions
Request the Primary Payee or Alternate Card Holder to sign the EBT CARD ISSUANCE LOG (FAA‑1007A) and to sign the back of the EBT card.
NOTE Benefits are not available until they are authorized and loaded into an EBT account.
The Primary Payee and the Alternate Card Holder may select a PIN by calling the FIS Automated Response Unit (ARU) (See EBT Help Desk Phone Number)
NOTE Only initial EBT cards must have a PIN selected.