A EBT QUEST Card - Mailed Out Issuance
 
(04/01/11 - 06/30/11)
At the interview inform the participant that their EBT card will be embossed with their name and issued by mail.
 
The EBT card is mailed to the PI's mailing address. Inform the participant of the following:
 
They will receive their mailed EBT card no later than five workdays(g) from the date of interview.
Benefits will not be available on their EBT card until their application has been approved.
 
NOTE Key M in the CARD ISSUE field on the EBPM screen to have Fidelity Information Services (FIS) mail the EBT card to the participant.
 
NA EXCEPTION
All applicants who are screened as NA Expedite or have a need for immediate access to their benefits, must have their EBT card issued over the counter (OTC) when they do not already have an EBT card. (See EBT Card Issuance Over the Counter (OTC))
 
Inform the participant of the available PIN selection options. (See EBT PIN Selection)