A EBT QUEST Card - Mailed Out Issuance
At the interview inform the participant that their EBT card will be embossed with their name and issued by mail.
The EBT card is mailed to the
PI's mailing address. Inform the participant of the following:
●They will receive their mailed EBT card no later than five
workdays(g) from the date of interview.
●Benefits will not be available on their EBT card until their application has been approved.
An EBT card does not automatically mail when the PI has an active card. Ask the PI if they still have the active card or if they need a replacement. The following apply when a participant needs an EBT card replacement:
See
Emergency EBT Card Issuance when an emergency EBT card must be issued.
Inform the participant of the available
PIN selection options. (See
EBT PIN Selection)