A EBT QUEST Card - Mailed Out Issuance
(01/01/20 – 12/31/20)
At the interview inform the participant that their EBT card will be embossed with their name and issued by mail.
The EBT card is mailed to the PI's mailing address. Inform the participant of the following:
They will receive their mailed EBT card no later than five workdays(g) from the date of interview.
Benefits will not be available on their EBT card until their application has been approved.
An EBT card does not automatically mail when the PI has an active card. Ask the PI if they still have the active card or if they need a replacement. The following apply when a participant needs an EBT card replacement:
See Emergency EBT Card Issuance when an emergency EBT card must be issued.
Inform the participant of the available PIN selection options. (See EBT PIN Selection)