A EBT QUEST Card - Mailed Out Issuance
 
(04/01/11 - 06/30/11)
At the interview inform the participant that their EBT QUEST card will be embossed with their name and issued by mail.
 
The QUEST card is mailed to the PI's mailing address. Inform the participant of the following:
 
They will receive their mailed QUEST card no later than five workdays(g) from the date of interview.
Benefits will not be available on their QUEST card until their application has been approved.
 
NOTE Key M in the CARD ISSUE field on the EBPM screen to have Fidelity Information Services (FIS) mail the EBT card to the participant.
 
NA EXCEPTION
All applicants who are screened as NA Expedite or meet the limited emergency criteria MUST have their QUEST card issued over the counter (OTC) when they do not already have an EBT card. (See EBT Card Issuance Over-The-Counter (OTC))
 
Inform the participant of the available PIN selection options. (See EBT PIN Selection)