03 EBT QUEST Card - Overview
 
(01/01/08 – 03/31/08)
The QUEST card is used to control access to EBT benefits in a participant's account when the payee enters their Personal Identification Number (PIN). The PIN is a four-digit number known only to the payee.
 
The participant may request their PIN by completing one of the following:
 
Calling the Fidelity Information Services (FIS) Automated Response Unit (ARU) (See EBT Help Desk Phone Number)
Online www.ebtEDGE.com
 
The PI is always the Primary cardholder on the EBT case. A maximum of three cardholders (the PI and two alternate card holders) may be on a case. Each cardholder on an EBT case is issued their own QUEST card and has their own PIN. (See Establishing EBT Accounts)
 
Policy and procedures regarding the QUEST card are outlined as follows: