FAAEBT.A Electronic Benefit Transfer (EBT) Policy and Procedures : 01 Electronic Benefit Transfer (EBT) - Overview
01 Electronic Benefit Transfer (EBT) - Overview
 
(01/01/19 – 12/31/19)
Electronic Benefit Transfer (EBT) policy and procedures identifies guidelines for establishing and maintaining EBT accounts.
 
The EBT Processing System is used to issue benefits for the following:
 
Cash Assistance (CA)
Nutrition Assistance (NA)
Jobs payments
 
Participants use a plastic EBT debit card, called a QUEST Card, at ATMs and Point-of-Sale (POS) devices and authorized online vendors. Participants may access their benefits from assigned EBT accounts.
 
The EBT Processing System functions through an interface with AZTECS, allowing access to the EBT screens.
 
EBT benefits should always be accessible by 5:00 a.m. on the day of availability and may be accessible immediately as emergency benefits. (See EBT Emergency Benefits)
 
To process information in the EBT Processing System FAA staff must process EBPM.
 
EBT accounts are determined by the type of assistance a participant is eligible to receive. When a participant has both CA and NA benefits, both benefit accounts may be accessed using one EBT card. When both programs are connected to the same case number, the PI will not be issued two separate EBT cards.
 
NOTE The participant's cash balance may include Jobs Training Related Expenses (TRE).
 
EBT cards are mailed to the PI,'s address. Over the counter (OTC) cards are issued for expedited benefits or at the participant’s request. (See NA Expedited Applications or Emergency EBT Card Issuance)
 
WARNING
When the participant requests a replacement EBT card, review the mailing address for accuracy.
 
When a second EBT card replacement is requested during a 12-month period, the participant is sent the EBT CARD REPLACEMENT REQUESTS (X151) notice. The notice informs the participant of the following:
 
Two EBT card replacements have been requested for their case in a 12-month period. (See EBT QUEST Card - Replacement or Returned Card)
Any additional requests for an EBT card replacement within a 12-month period, will require they contact FAA.
 
NOTE The 12-month period is a rolling time frame. The time frame begins on the date the participant requests a second or more EBT replacement card and going back 12-months. AZTECS automatically calculates the 12-month period. This 12-month period appears on the EBT CARD REPLACEMENT REQUESTS (X151) and EBT CARD REPLACEMENT REQUESTS - 3 OR MORE (X152) notices.
 
When the participant requests a third, or more EBT card replacements during a 12-month period see EBT QUEST Card – Excessive Replacement Card Procedures.
 
Policy and procedures regarding EBT and the EBT Processing System are outlined as follows: