FAAEBT.A Electronic Benefit Transfer (EBT) Policy and Procedures
01 Electronic Benefit Transfer (EBT) - Overview
02 EBT FAA Responsibilities - Overview
A EBT FAA Responsibilities - FAA Office
.01 EBT FAA Responsibilities - FAA Office - Establishing EBT Accounts
.02 EBT QUEST Card Replacement
.03 Review for Three or More EBT Card Replacements
B EBT FAA Responsibilities - Customer Service Support (CSS)
03 EBT QUEST Card - Overview
A EBT QUEST Card - Mailed Out Issuance
B EBT QUEST Card – Over The Counter (OTC) Issuance
C EBT QUEST Card - Personal Identification Number (PIN)
D EBT QUEST Card - Participant Education
E EBT QUEST Card - Accessing Benefits
.01 EBT QUEST Card - Accessing Benefits - Accessing Cash Benefits
.02 EBT QUEST Card - Accessing EBT Benefits - Accessing NA Benefits
.03 EBT QUEST Card - Accessing EBT Benefits - Offline NA Voucher
F EBT QUEST Card – Inventory
.01 EBT QUEST Card - Inventory - EBT Card Stock Security
.02 EBT QUEST Card - Inventory - EBT Card Issuance Log (FAA-1007A)
.03 EBT QUEST Card - Inventory - Daily EBT Card Audit
.04 EBT QUEST Card - Inventory - Ordering EBT cards
G EBT QUEST Card - Replacement or Returned Card
.01 EBT QUEST Card - Lost, Stolen, or Damaged
.02 EBT QUEST Card - Replacement Fees
.03 EBT QUEST Card - Replacement or Returned Card - Returned Card
H EBT QUEST Card – Emergency EBT Card
.01 EBT QUEST Card – Emergency EBT Card Issuance
I EBT QUEST Card – Excessive Replacement Card Procedures
04 Special Participant EBT Situations - Overview
A Special Participant EBT Situations - Group Living Arrangements (GLA)
.01 Special Participant EBT Situations - Group Living Arrangements (GLA) - FNS Certified GLA
.02 Special Participant EBT Situations - Group Living Arrangements (GLA) - Non-FNS Certified GLA
B Special Participant EBT Situations - Issuance for Homebound or Itinerant Participants
C Special Participant EBT Situations - Telephone Interviews
05 EBT Benefit Issuance and Availability - Overview
A EBT Benefit Issuance and Availability - CA Expedited Benefits
B EBT Benefit Issuance and Availability - Cash Issuance and Availability
C EBT Benefit Issuance and Availability - Canceling Benefits
D EBT Benefit Issuance and Availability - Closed Cases
E EBT Benefit Issuance and Availability - Emergency Benefits
F EBT Benefit Issuance and Availability - NA Expedited Benefits
G EBT Benefit Issuance and Availability - NA Issuance and Availability
H EBT Benefit Issuance and Availability - Next Day Availability
I EBT Benefit Issuance and Availability - Same Day Availability
J EBT Benefit Issuance and Availability - TPEP Issuance
K EBT Benefit Issuance and Availability - Inactive Account
06 EBT 10% Cash Assistance Out of State Usage or in-person interviews
A CA EBT Out of State Usage - Concierge Staff
B CA EBT Out of State Usage - Q&A Tracker Staff or In-Person Interviews
C CA EBT Out of State Usage – All FAA Workers
D CA EBT Out of State Usage - Specialized Workload
07 EBT Arizona Residency Change - Overview
08 EBT Overpayment Claims - Overview
A EBT Overpayment Claims - Recoupment
FAAEBT.B Electronic Benefit Transfer (EBT) Screens
01 Electronic Benefit Transfer (EBT) Screens - Overview
02 EBT Menu (EBME) - Overview
A EBME Function Descriptions - Overview
.01 EBME Function Descriptions - 1. EBT Payee Maintenance
.02 EBME Function Descriptions - 2. EBT Card Maintenance
.03 EBME Function Descriptions - 3. EBT Payee Inquiry
.04 EBME Function Descriptions - 4. EBT Card Inquiry
.05 EBME Function Descriptions - 5. EBT Transaction History
.06 EBME Function Descriptions - 6. EBT Reinstatements
.07 EBME Function Descriptions - 7. Direct Deposit Inquiry
03 EBT Payee Maintenance (EBPM) - Overview
04 EBT Card Maintenance (EBCM) - Overview
A EBT Card Maintenance (EBCM) - New Case Card Selection
B EBT Card Maintenance (EBCM) - Alternate Card Holder Selection
C EBT Card Maintenance (EBCM) - QUEST Card Status
D EBT Card Maintenance (EBCM) - PIN Maintenance
05 EBT Payee Inquiry (EBPI) - Overview
06 EBT Card Inquiry (EBCI) - Overview
07 EBT Transaction History (EBTH) - Overview
A EBT Transaction History (EBTH) - Daily History Extract
08 EBT Transaction Information (EBTI) - Overview
09 EBT Benefit Information (EBBI) - Overview
10 EBT Direct Deposit (EBDD) - Overview
11 EBT Direct Deposit Inquiry (EBDI) - Overview
12 EBT Reinstatement (EBRE) - Overview
13 EBT Voluntary Repayments (EBVR) - Overview
FAAEBT Electronic Benefits Transfer
13 EBT Voluntary Repayments (EBVR) - Overview