• FAAEBT.A Electronic Benefit Transfer (EBT) Policy and Procedures
  • 01 Electronic Benefit Transfer (EBT) - Overview
  • 02 EBT FAA Responsibilities - Overview
    • A EBT FAA Responsibilities - Local Office
      • .01 EBT FAA Responsibilities - Local Office - Establishing EBT Accounts
    • B EBT FAA Responsibilities - Customer Service Support (CSS)
  • 03 EBT QUEST Card - Overview
    • A EBT QUEST Card - Mailed Out Issuance
    • B EBT QUEST Card – Over-The-Counter (OTC) Issuance
    • C EBT QUEST Card - Personal Identification Number (PIN)
      • .01 EBT QUEST Card - Personal Identification Number (PIN) - PIN Selection
      • .02 EBT QUEST Card - Personal Identification Number (PIN) - Compromised or Forgotten PIN
    • D EBT QUEST Card - Participant Education
    • E EBT QUEST Card - Accessing Benefits
      • .01 EBT QUEST Card - Accessing Benefits - Accessing Cash Benefits
      • .02 EBT QUEST Card - Accessing EBT Benefits - Accessing NA Benefits
      • .03 EBT QUEST Card - Accessing EBT Benefits - Offline NA Voucher
    • F EBT QUEST Card – Inventory
      • .01 EBT QUEST Card - Inventory - EBT Card Stock Security
      • .02 EBT QUEST Card - Inventory - EBT Card Issuance Log (FAA-1007A)
      • .03 EBT QUEST Card - Inventory - Daily EBT Card Audit
      • .04 EBT QUEST Card - Inventory - Ordering EBT cards
    • G EBT QUEST Card - Replacement or Returned Card
      • .01 EBT QUEST Card - Lost, Stolen, or Damaged
      • .02 EBT QUEST Card - Replacement Fees
      • .03 EBT QUEST Card - Replacement or Returned Card - Returned Card
    • H EBT QUEST Card – Emergency EBT Card
      • .01 EBT QUEST Card – Emergency EBT Card Issuance
  • 04 Special Participant EBT Situations - Overview
    • A Special Participant EBT Situations - Group Living Arrangements (GLA)
      • .01 Special Participant EBT Situations - Group Living Arrangements (GLA) - FNS Certified GLA
      • .02 Special Participant EBT Situations - Group Living Arrangements (GLA) - Non-FNS Certified GLA
    • B Special Participant EBT Situations - Issuance for Homebound or Itinerant Participants
    • C Special Participant EBT Situations - Telephone Interviews
  • 05 EBT Benefit Issuance and Availability - Overview
    • A EBT Benefit Issuance and Availability - CA Expedited Benefits
    • B EBT Benefit Issuance and Availability - Cash Issuance and Availability
    • C EBT Benefit Issuance and Availability - Canceling Benefits
    • D EBT Benefit Issuance and Availability - Closed Cases
    • E EBT Benefit Issuance and Availability - Emergency Benefits
    • F EBT Benefit Issuance and Availability - NA Expedited Benefits
    • G EBT Benefit Issuance and Availability - NA Issuance and Availability
    • H EBT Benefit Issuance and Availability - Next Day Availability
    • I EBT Benefit Issuance and Availability - Same Day Availability
    • J EBT Benefit Issuance and Availability - TPEP Issuance
    • K EBT Benefit Issuance and Availability - Inactive Account
  • 06 EBT 10% Cash Assistance Out of State Usage
    • A CA EBT Out of State Usage - Concierge Staff
    • B CA EBT Out of State Usage - Q&A Tracker Staff
    • C CA EBT Out of State Usage - Conduent Staff
    • D CA EBT Out of State Usage - Specialized Workload
  • 07 EBT Arizona Residency Change - Overview
  • 08 EBT Overpayment Claims - Overview
    • A EBT Overpayment Claims - Recoupment
• FAAEBT.B Electronic Benefit Transfer (EBT) Screens
  • 01 Electronic Benefit Transfer (EBT) Screens - Overview
  • 02 EBT Menu (EBME) - Overview
    • A EBME Function Descriptions - Overview
      • .01 EBME Function Descriptions - 1. EBT Payee Maintenance
      • .02 EBME Function Descriptions - 2. EBT Card Maintenance
      • .03 EBME Function Descriptions - 3. EBT Payee Inquiry
      • .04 EBME Function Descriptions - 4. EBT Card Inquiry
      • .05 EBME Function Descriptions - 5. EBT Transaction History
      • .06 EBME Function Descriptions - 6. EBT Reinstatements
      • .07 EBME Function Descriptions - 7. Direct Deposit Inquiry
  • 03 EBT Payee Maintenance (EBPM) - Overview
  • 04 EBT Card Maintenance (EBCM) - Overview
    • A EBT Card Maintenance (EBCM) - New Case Card Selection
    • B EBT Card Maintenance (EBCM) - Alternate Card Holder Selection
    • C EBT Card Maintenance (EBCM) - QUEST Card Status
    • D EBT Card Maintenance (EBCM) - PIN Maintenance
  • 05 EBT Payee Inquiry (EBPI) - Overview
  • 06 EBT Card Inquiry (EBCI) - Overview
  • 07 EBT Transaction History (EBTH) - Overview
    • A EBT Transaction History (EBTH) - Daily History Extract
  • 08 EBT Transaction Information (EBTI) - Overview
  • 09 EBT Benefit Information (EBBI) - Overview
  • 10 EBT Direct Deposit (EBDD) - Overview
  • 11 EBT Direct Deposit Inquiry (EBDI) - Overview
  • 12 EBT Reinstatement (EBRE) - Overview
  • 13 EBT Voluntary Repayments (EBVR) - Overview