QC Review Process - OPE Responsibilities
The Quality Control (QC) review process consists of the following actions. The Office of Program Evaluation (OPE):
●Completes the case review process.
●Documents the findings on the Quality Control Case Review Report (QC‑100).
●Documents the QC‑100 when an error that is not countable is found or other information is discovered that could affect benefit months other than the review month.
●Places copies of the finalized QC‑100 and verification documents to the DBME shared drive and sends an email to each of the following:
Region Program Managers
Office Manager
Region Management Analysts
Quality Support Team (QST)
FAA Systems
Overpayment Unit, when applicable
●Presents the QC-100 to the QC Review Committee
Policy and procedures regarding the Quality Control Review process are outlined as follows: