B QC Review Process - OPE Responsibilities

FAA6.F Administrative : 04 Quality Control (QC) - Overview : B QC Review Process - OPE Responsibilities

QC Review Process - OPE Responsibilities

(01/01/19 - 12/31/19)

The Quality Control (QC) review process consists of the following actions. The Office of Program Evaluation (OPE):

●Completes the case review process.

●Documents the findings on the Quality Control Case Review Report (QC‑100).

●Documents the QC‑100 when an error that is not countable is found or other information is discovered that could affect benefit months other than the review month.

●Places copies of the finalized QC‑100 and verification documents to the DBME shared drive and sends an email to each of the following:

Region Program Managers

Office Manager

Region Management Analysts

Policy Support Team Management

Quality Support Team (QST)

OPE Management

FAA Systems

Overpayment Unit, when applicable

●Presents the QC-100 to the QC Review Committee

Policy and procedures regarding the Quality Control Review process are outlined as follows:

●QC Agency Error

●QC Participant Error

●CAPER errors

●QC-100 OPE Responsibilities

●Region responsibilities - reviewing the QC‑100

●Region responsibilities - QC‑100 Disagreement

●Region responsibilities - QC‑100 Case Action

●Region responsibilities - QC Cooperation for NA

●Region responsibilities - Outstanding QC Reviews

●PST Responsibilities

●PST QC-Role